In regards to slow shipping...

I take 100% responsibility for it.

Starting and running the NS Store was a huge challenge and learning experience for me, as I had no prior experience with what running an online store consists of, and each day I continue to make mistakes which I try to learn from in order to keep the customers happy and coming back.

Unfortunately during IF3 I took on too many responsibilities and allowed what should be my first priority, the NS Store, to slip. I overextended myself and my capabilities in the last month, trying hard to get many things done instead of focusing on getting one thing done properly. I worked on getting new products in the store (and there are still more to come), redesigning the layout of the store, organizing ticket and hotel sales for IF3, along with plenty of other tasks that had to be done before and during the festival.

Was it worth it? It's hard to say. I know people were stoked on how IF3 turned out, and I know people love seeing new products in the store, but in turn I feel like I have betrayed loyal customers of the store. I really want the store to succeed, and in my opinion success is not possible without having customers happy with their purchase. I feel like a total ass knowing it has taken over a month for a couple orders to be shipped, and I consider myself 100% accountable for this fact.

However things are going to change for the better, very soon. I plan on putting in 15 hour days if I have to in order to ensure that all these late orders get shipped out ASAP. IF3 is over so no longer will I be spending countless hours each day on that. We have changed around the office a bit to better accommodate the store. We plan on dropping a new layout very soon, which will have exact shipping costs, and I plan on creating a shipping deadline that if not met will mean free shipping on your order.

I have also realized that I need help with my multiple tasks which consist of but are not limited to, printing stickers, cutting stickers, processing orders, packing orders, shipping orders (showing up at the post office with 60 packages is a nightmare), ordering new products, managing inventory and cashflow, dealing with customers questions, and many other tasks not even related to the store. I will be handing a few of my responsibilities off to other admins, along with hire an intern to help deal with everyone's overflow

Please don't take any of this as an excuse for late shipping, but more of an explanation of how I learned from my mistakes and what I plan to do in order to prevent them from happening in the future. If you want a refund on your order, send me a pm with your order number and I will get you your money back right away. Again, I am sorry for everything and plan on making it up to you guys from this point on.