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This is very confusing because I know WillyG and he super nice and approachable so it is very interesting there is a call-out thread for him. I do not though know what the exact circumstances of these situations are though so I can not really speak for them. I do though hope that this all gets sorted out, and my advise would to be to make sure you stay civil and realistic with your situation and request. Good luck.
When you make a call out thread you need to have the message history payment history, what you ordered and where the item is being shipped from/to. Saying someone sucks is not a call out thread
i had issues with this kid about getting custom stickers but then he cleared everything up and refunded me for more than i paid. it took him awhile but he finally admitted to having a broken diecutter that he thought he could fix quickly but never did.