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New to online selling and just sold my first item on Mercari. I don't get paid until the buyer receives the item and updates the transaction status online. This puts me in a position where I have to trust the buyer and Mercari's system.
Are there any experienced sellers out there with advice on covering my ass? Trying to avoid:
Item Never Arrived
Buyers receives and takes my item, claims it never arrived and scores a refund from Mercari.
Item Switch Buyer claiming they received a different or damaged item. They send back a counterfeit or broken item, keeping the original.
False Return
Buyers have been known to try to get refunds for defective goods and end up getting their refund from Mercari while never returning the item to the seller.
Buyer's account is new and has no reviews, listings, purchases, profile picture, or any other information. Also sent me this message that sounds nothing like a brand new Mercari user.
**This thread was edited on Oct 29th 2023 at 7:32:56pm
