Replying to ON3P trouble?

This post is pretty late.... but last season I bought magnus 102s and the edges started to separate pretty early in the season. So I tried to warranty them and I heard nothing back from ON3P, after I called and emailed many times. The only time I talked to someone I called and they said that I would hear back in about a week or so and I never heard anything back. Just curious if anyone had any similar problems or did I get an unlucky straw?