Member of the Month

hi_vis360
December, 2024

Online

Welcome to the Newschoolers forums! You may read the forums as a guest, however you must be a registered member to post. Register to become a member today!

Saga outerwear customer service

profile picture
Ohnah
Posts: 27 - Karma: 61
Just wanted to throw this out there to see if this is the norm.

Being from New Zealand we don’t always have access to certain brands or full collections.

decided to order a jacket and pants and ship them out here direct from sagas website. The gear is super nice and I really like it.

unfortunately the stitching on the pants crouch fell apart through no fault of my own. Being a reasonable person I sent an email to saga to see what my options were and even included I didn’t mind chipping in on shipping of a replacement etc.

Didn’t get anything back at all, after a month I re-sent an email again thinking maybe it got lost. Has since been some time and still no reply.

Seeing how active they are on Instagram I reached out there, the person was nice but was unable to help telling me he was sure they would get back to me.

In the end I have just given up, which feels stupid cause any other brand would have sorted me out per the terms and conditions.

Anyone else had the same issues with them?
Jan 9 2020 6:33PM
2 0
profile picture
WestieBogan
Posts: 50 - Karma: 87
Hiya - also from NZ. We bought some Saga gear online last year and I exchanged a couple of emails with them prior to purchase. No trouble at all. Chur
Jan 9 2020 7:18PM
2 0
profile picture
Chunderface
Posts: 2532 - Karma: 9,940
I emailed Saga with a simple question about whether I could do an in person return. Never heard back.
Jan 9 2020 11:57PM
2 0
profile picture
Ohnah
Posts: 27 - Karma: 61
I suspect if I emailed about buying I would hear back right away. It’s actually super disappointing as I’ve been thinking about splashing out for years. Finally do it and this happens. Lame saga, lame.
Jan 10 2020 12:24AM
4 0
profile picture
shin-bang
Posts: 4103 - Karma: 7,001
Since the last time saga pulled their big cart of bull crap, I will no longer order anything saga.


sorry for your misfortune. Maybe they’ll get back to you
Jan 10 2020 2:01AM
3 0
profile picture
xxACIDTRIPxx
Posts: 5980 - Karma: 8,175
Nz gang.

dont buy saga / thread
Jan 10 2020 3:14AM
7 0
profile picture
CatdickBojangles
Posts: 6203 - Karma: 62,981
@Saga.
Jan 10 2020 7:40AM
3 0
profile picture
f100prerunner
Posts: 504 - Karma: 1,313
Second thread I’ve seen since they supposedly recovered about shady business practices. Why is the person running IG not able to communicate and get involved with customer support? After this thread I’m convinced saga is still screwing a good amount of people over
Jan 10 2020 12:50PM
4 0
profile picture
Darc
Posts: 138 - Karma: 669
Just to add to NZ problems bought some gear on discount but they screwed up the labels for the boxes and put wrong items (extra 3l jacket) plus all the full items price. I got absolutely hammered in customs, like items were 60% off and i think I paid the 60% back in customs due to this mistake. Fed this back to them to let them know there are warehouse problems, not looking for anything but also never heard anything.

**This post was edited on Jan 10th 2020 at 1:11:24pm
Jan 10 2020 1:09PM
4 0
profile picture
Ohnah
Posts: 27 - Karma: 61
Maybe it’s cause we are kiwi 😂 it’s not about the money at all for me. It’s the principal.

They market themselves like they are part of the community.

Must have enough business to justify ghosting communications around their errors. In my business we would lose customers but I suspect they can afford to given most people don’t buy kit to often.

@Saga. i didn’t realise you were on ns.


talk to me
Jan 10 2020 1:33PM
4 0
profile picture
BigTexas
Posts: 78 - Karma: 525
This is pretty messed up, especially if they get tagged and don't respond on here...
Jan 11 2020 1:14AM
2 0
profile picture
ghoti_hook
Posts: 243 - Karma: 1,225
Come on guys, they are busy responding to all the other posts right now. Don’t worry, they will be around soon to tell how busy they are catching up from the past year. They will probably say something like “trust me” or “not lying” quite a bit too.
Jan 11 2020 8:15AM
8 0
profile picture
_IRRELEVANT_
Posts: 944 - Karma: 4,427
ghoti_hookCome on guys, they are busy responding to all the other posts right now. Don’t worry, they will be around soon to tell how busy they are catching up from the past year. They will probably say something like “trust me” or “not lying” quite a bit too.


I think @Saga. Hasn’t responded yet because they realized we’re onto them.
Jan 11 2020 6:52PM
2 0
profile picture
Ohnah
Posts: 27 - Karma: 61
Instagram DMd once more just to try... Doesn’t know his managers email. Haha I think you guys are on to something, I smell a rat.
Jan 12 2020 12:33PM
0 0
profile picture
Chunderface
Posts: 2532 - Karma: 9,940
Does anyone know where their main office is located? Or their warehouse?

#bumrush #getsomefuckinganswers
Jan 12 2020 1:55PM
3 0
profile picture
f100prerunner
Posts: 504 - Karma: 1,313
Ohnah
Instagram DMd once more just to try... Doesn’t know his managers email. Haha I think you guys are on to something, I smell a rat.

Sure seems like saga just outsourced their Instagram page to some other person and told that person to just redirect people. How lame
edit: Sagas most recent Instagram posts also have comments turned off interestingly enough

**This post was edited on Jan 12th 2020 at 4:14:01pm
Jan 12 2020 4:12PM
2 0
profile picture
Ohnah
Posts: 27 - Karma: 61
I can even see @Saga. has been online here in the last day. Straight ignoring the thread!

it’s kind of funny, at first I just wanted to hear back nothing serious now I feel like their failure to reach out after this has got me all sorts of wound up they can treat customer like so.
Jan 12 2020 5:17PM
2 0
profile picture
Saga.
Posts: 3812 - Karma: 45,332
f100prerunnerSure seems like saga just outsourced their Instagram page to some other person and told that person to just redirect people. How lame
edit: Sagas most recent Instagram posts also have comments turned off interestingly enough

**This post was edited on Jan 12th 2020 at 4:14:01pm


Instagram hasn't been outsourced. We've been redirecting people to customer service email for some time now.

I hadn't responded to this thread in several days because I had brought it to the attention of those above me and the customer service managers. I hadn't heard back from them about any of it yet and didn't want to make a new comment and stir more rumors with false information.

And from what I can see the comments on our Instagram posts haven't been turned off for months. We will however continue to remove comments that aren't related to the content of the post.
Jan 13 2020 10:12AM
3 0
profile picture
CLQ
Posts: 2709 - Karma: 11,261
Ohnah
Instagram DMd once more just to try... Doesn’t know his managers email. Haha I think you guys are on to something, I smell a rat.


Yeah man being a total asshole is definitely going to help you!
Jan 13 2020 11:52AM
0 0
profile picture
Ohnah
Posts: 27 - Karma: 61
You can actual see where I was thanking him the first time around where I “understood he couldnt help” do you seriously believe he only contacts his employer through the customer service email? I think not. Thanks for your comment though.
CLQYeah man being a total asshole is definitely going to help you!
Jan 13 2020 2:04PM
0 0
profile picture
BigTexas
Posts: 78 - Karma: 525
I think I can speak for all of us when I say that we aren’t mad at whoever runs this account. Sounds like a homie tbh. But the way the brand as a whole handles these situations is unacceptable
Saga.I hadn't responded to this thread in several days because I had brought it to the attention of those above me and the customer service managers. I hadn't heard back from them about any of it yet and didn't want to make a new comment and stir more rumors with false information.
Jan 13 2020 2:06PM
1 0
All times are Eastern (-5)