TwoPlankPatContact with as many customers as possible and I've yet to receive a single email from you guys since the June 14th "apology/update".
Great customer service skills. I'd expect better from a company that just got bought out by an even larger one.
I'm sorry you haven't received an update. We're continually working to make sure all of the problems from the past season are resolved now that we're working into a more stable business environment.
To give a little clarification about customer service, your comment and our future.
Just because it has been announced that Saga is being purchased by a larger company doesn't mean that every issue is instantly resolved. It's not like your big brother showing up to a fight where you're getting pounded and taking care of everything. For one, this whole sale process has been going on for well over a year now and still isn't fully complete. This means we've been operating in a weird purgatory for the last 6 months or so. The business is gearing up to begin shipping the new products for the coming season(in stock and ready to ship) and the future but the parent company has still yet to sign off which would allow us to resolve nearly all outstanding customer issues.
You have every right to keep throwing jabs at us for our shortcomings. All we ask is that you don't jump to conclusions and assumptions about what is going on on the business end of Saga. Speculation only fuels unnecessary rumors.