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Why is the app slow af? *FIXED*

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fries
Posts: 2978 - Karma: 7,518
every time I try to use the NS app I just get frustrated and switch to browser because it crashes every few minutes and takes ages to load. Even something as simple as switching from home page to ski gabber gives me a minute long wait. I switch to a browser and everything loads instantly. The app would be so dope if it wasn’t so clunky and broken.

**This thread was edited on Nov 18th 2019 at 4:34:14pm
Oct 13 2019 7:55PM
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JmckR
Posts: 1279 - Karma: 5,871
it's not just the app. The site itself has been slow as shit for a while now.
Oct 15 2019 11:01AM
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fries
Posts: 2978 - Karma: 7,518
TheMailManit's not just the app. The site itself has been slow as shit for a while now.


Website works flawlessly for me!
Oct 15 2019 11:06AM
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Dr.Zorko
Posts: 921 - Karma: 6,001
Hey man, is this a new issue, or has it been slow for a while now? Trying to figure out if something we did may have caused a slow down.
Oct 15 2019 11:38AM
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fries
Posts: 2978 - Karma: 7,518
Dr.ZorkoHey man, is this a new issue, or has it been slow for a while now? Trying to figure out if something we did may have caused a slow down.

Been having this issue for quite a while now
Oct 15 2019 11:39AM
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Dr.Zorko
Posts: 921 - Karma: 6,001
Thanks, looking into it
Oct 15 2019 12:14PM
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fries
Posts: 2978 - Karma: 7,518
Dr.ZorkoThanks, looking into it


Thanks so much!
Oct 15 2019 12:22PM
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JmckR
Posts: 1279 - Karma: 5,871
Dr.ZorkoHey man, is this a new issue, or has it been slow for a while now? Trying to figure out if something we did may have caused a slow down.


The site has been running slow for me for a good week or so. Takes ages to load each page.
Oct 15 2019 1:59PM
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_IRRELEVANT_
Posts: 944 - Karma: 4,425
App and website are working flawlessly for me...
Oct 19 2019 9:53PM
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eheath
Posts: 61600 - Karma: 123,024
TheMailManThe site has been running slow for me for a good week or so. Takes ages to load each page.


Have you tried clearing your cache and cookies?
Oct 21 2019 1:32PM
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JmckR
Posts: 1279 - Karma: 5,871
eheathHave you tried clearing your cache and cookies?


Yup. Didn't help. Probs takes a good 15-20 seconds to load each page. Could it have anything to do with me accessing the site from the UK? I dunno what it is.
Oct 21 2019 2:37PM
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eheath
Posts: 61600 - Karma: 123,024
TheMailManYup. Didn't help. Probs takes a good 15-20 seconds to load each page. Could it have anything to do with me accessing the site from the UK? I dunno what it is.


Not sure, its certainly something on your side though, I'm not sure if we can do much to help. Can you provide us with your OS for phone and browser/OS for desktop? We can investigate @TRVP_ANGEL
Oct 21 2019 2:43PM
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TRVP_ANGEL
Posts: 12503 - Karma: 116,105
TheMailManYup. Didn't help. Probs takes a good 15-20 seconds to load each page. Could it have anything to do with me accessing the site from the UK? I dunno what it is.


https://www.speedtest.net/

post result. Is this on the app or both app and browser?
Oct 21 2019 3:49PM
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JmckR
Posts: 1279 - Karma: 5,871
eheathNot sure, its certainly something on your side though, I'm not sure if we can do much to help. Can you provide us with your OS for phone and browser/OS for desktop? We can investigate @TRVP_ANGEL

Fair enough. I don't use the app but I have trouble using chrome on my iphone & laptop.
I don't want to download and use a different browser just for NS haha.
TRVP_ANGELhttps://www.speedtest.net/

post result. Is this on the app or both app and browser?

Download 11mb/s
I can stream 4k nice and easy on youtube etc. My internet is good. It's legit just NS that has a problem.
Oct 22 2019 4:25AM
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Mingg
Posts: 13975 - Karma: 49,270
Same. I have the most up to date apple software and up to date NS app on my phone - very slow on WiFi and while using data. I was just in Florida on multiple WiFi’s and didn’t see much change in speed.

I use chrome on my Mac, slow to load just like on the app. I tried safari earlier with no luck. We have the supposed fastest internet food offers, even with all other devices off, it’s slow. Other sites are working fine.


sad face ):
Oct 22 2019 8:36PM
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AlmostCooler
Posts: 584 - Karma: 3,631
My problem is only really with the app. The website, whether on mobile or desktop, works flawlessly.

App is just very slow and inconsistent. It crashes often (used to be even worse with crashes), if I’m scrolling fast or loading a lot of stuff it tends to crash every 10-15 minutes. It’s also takes ages to load some pages, sometimes they don’t load at all (in the 30ish seconds I’m willing to wait).Usually I just restart the app but the general slowness doesn’t go away. My general internet speed is consistent and good, the NS app is the only one with this problem.

I also have the very peculiar problem of this app not loading anything on WiFi. Like at all. Very strange. If I’m at home I have to switch off WiFi to use the app.

possibly relevant info: iPhone X, have stayed fairly up to date with iOS updates. Currently on 13.1.3. Live just outside NYC. 14 Mbps download, 14.4 Mbps upload. Verizon LTE. Can’t kfed.
Oct 23 2019 12:30PM
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.Tom.
Posts: 1176 - Karma: 910
Hey guys, couple of questions that would be super helpful if you could answer.

Does the site/app run any better if you're logged in or logged out? And are you using an ad-blocker? If so does it run any better with it on or off? Are there particular sections that run slower or is it every page?

Looks like the browser and your internet speeds are not the issue as a few of you have tried mixing that up.

Thanks!

**This post was edited on Oct 23rd 2019 at 3:24:23pm
Oct 23 2019 3:08PM
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AlmostCooler
Posts: 584 - Karma: 3,631
.Tom.Hey guys, couple of questions that would be super helpful if you could answer.

Does the site/app run any better if you're logged in or logged out? And are you using an ad-blocker? If so does it run any better with it on or off? Are there particular sections that run slower or is it every page?

Looks like the browser and your internet speeds are not the issue as a few of you have tried mixing that up.

Thanks!

**This post was edited on Oct 23rd 2019 at 3:24:23pm

Just tried logging out, made no difference in speed/bugginess. I’m not running an adblocker of any kind so I can’t answer on that front. And there don’t seem to be any particular sections that run slower, it’s everywhere.

Idk if this is useful at all but I’ve also been getting a glitch pretty often where the home page will load, but then when I try to scroll down the taskbar at the bottom just comes up with the rest of the content and I scroll into a white page. Kinda hard to explain but it’s kinda like everything that loaded was just a “picture” that I can scroll right past. I just force close the app and it’s usually fine.

Really appreciate you guys making an effort to fix this stuff btw, glad to answer any more questions and provide info.
Oct 24 2019 8:28AM
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Rodigan
Posts: 1298 - Karma: 1,858
the site has not worked in the UK for over a month now, same for pretty much everyone i know here. Takes up to 2 mins to actually load the home page and any other content within the site.
Oct 31 2019 8:00AM
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Dr.Zorko
Posts: 921 - Karma: 6,001
Rodiganthe site has not worked in the UK for over a month now, same for pretty much everyone i know here. Takes up to 2 mins to actually load the home page and any other content within the site.

We did something a week ago that should have alleviated the problem at least a bit. Is it still that slow today? Beyond that, where are you in the UK? We're seeing extremely slow site speed in Scotland for some reason, with load times averaging close to a minute. https://gyazo.com/85ef64b4b2773aca5e0a4518fd9150fa
We've been looking into this, but still can't figure out why some regions in particular are crazy slow. Keep the feedback coming
Oct 31 2019 10:42AM
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CalumSKI
Posts: 4148 - Karma: 23,417
ye the app is kinda broken tbh
Oct 31 2019 4:54PM
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Dr.Zorko
Posts: 921 - Karma: 6,001
CalumSKIye the app is kinda broken tbh


In what way? Because it's slow?
Oct 31 2019 5:54PM
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JmckR
Posts: 1279 - Karma: 5,871
Dr.ZorkoWe did something a week ago that should have alleviated the problem at least a bit. Is it still that slow today? Beyond that, where are you in the UK? We're seeing extremely slow site speed in Scotland for some reason, with load times averaging close to a minute. https://gyazo.com/85ef64b4b2773aca5e0a4518fd9150fa
We've been looking into this, but still can't figure out why some regions in particular are crazy slow. Keep the feedback coming

It's barely any faster. Still taking a good 20/30 seconds or so to load each page here in England.
Oct 31 2019 6:03PM
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Seekingseasons
Posts: 523 - Karma: 1,252
Hey everyone, after not using newschoolers for about a month because it just wouldn't load without taking forever, and the app not working properly, I found that using a VPN, I routed mine through LA, made it work just like new. I used express VPN but you don't really need to use that service. I find it interesting that even after moving 700 miles, and with a new internet service, I was still having issues. Makes me think its something on NS's end. Thought this might help.
Oct 31 2019 6:12PM
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CalumSKI
Posts: 4148 - Karma: 23,417
Dr.ZorkoIn what way? Because it's slow?

I'll open it and it will just show a white screen
I have to restart the app to get in and sometimes that doesn't even work
Oct 31 2019 9:57PM
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Rodigan
Posts: 1298 - Karma: 1,858
Dr.ZorkoWe did something a week ago that should have alleviated the problem at least a bit. Is it still that slow today? Beyond that, where are you in the UK? We're seeing extremely slow site speed in Scotland for some reason, with load times averaging close to a minute. https://gyazo.com/85ef64b4b2773aca5e0a4518fd9150fa
We've been looking into this, but still can't figure out why some regions in particular are crazy slow. Keep the feedback coming

Manchester
Nov 1 2019 7:45AM
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TRVP_ANGEL
Posts: 12503 - Karma: 116,105
TheMailManIt's barely any faster. Still taking a good 20/30 seconds or so to load each page here in England.


hey man did you have this issue while you were in Canada at all?



In fact are any canadians having this issue on the browser?
Nov 1 2019 12:03PM
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CalumSKI
Posts: 4148 - Karma: 23,417
TRVP_ANGELhey man did you have this issue while you were in Canada at all?



In fact are any canadians having this issue on the browser?


nope
no problems on my end
Nov 1 2019 1:38PM
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JmckR
Posts: 1279 - Karma: 5,871
TRVP_ANGELhey man did you have this issue while you were in Canada at all?



In fact are any canadians having this issue on the browser?


Can't recall having any issues over there! Must just be a UK thing.
Nov 1 2019 3:55PM
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TRVP_ANGEL
Posts: 12503 - Karma: 116,105
TheMailManCan't recall having any issues over there! Must just be a UK thing.


Can you give it a try in the browser with adblock enabled?
Nov 1 2019 3:58PM
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JmckR
Posts: 1279 - Karma: 5,871
TRVP_ANGELCan you give it a try in the browser with adblock enabled?


Tried it with and without adblock enabled and no difference!

Also how did you know I was in Canada haha, from a post I made somewhere? or can you see what countries I've accessed the site from?
Nov 1 2019 4:05PM
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eheath
Posts: 61600 - Karma: 123,024
TheMailManTried it with and without adblock enabled and no difference!

Also how did you know I was in Canada haha, from a post I made somewhere? or can you see what countries I've accessed the site from?


I know the EU just changed a bunch of privacy laws, but for websites in the USA, since the creation of the internet, everyone knows the location of your ISP when you visit a website, unless you use a proxy.
Nov 1 2019 4:07PM
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TRVP_ANGEL
Posts: 12503 - Karma: 116,105
TheMailManTried it with and without adblock enabled and no difference!

Also how did you know I was in Canada haha, from a post I made somewhere? or can you see what countries I've accessed the site from?


Are you able to help me out real quick so I can diagnose the issue? See here for a screencast on how to do it but basically when you're experiencing a slow load time do the following:

1. Open up Chrome and go to google.com
2. Right click -> Inspect
3. Go to network and make sure the red button is recording top left as well as preserve logs is checked
4. go to https://newschoolers.com
5. as soon as the page loads, go back to the chrome window and right click any entry and click "Save all as HAR with content"

After you save it, can you please email the HAR file over to help@newschoolers.com? I encourage anyone with this issue on Chrome help us fix it by submitting your logs :D





TheMailManTAlso how did you know I was in Canada haha, from a post I made somewhere? or can you see what countries I've accessed the site from?


I know everything

**This post was edited on Nov 1st 2019 at 4:34:27pm
Nov 1 2019 4:33PM
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Seekingseasons
Posts: 523 - Karma: 1,252
TRVP_ANGELAre you able to help me out real quick so I can diagnose the issue? See here for a screencast on how to do it but basically when you're experiencing a slow load time do the following:

1. Open up Chrome and go to google.com
2. Right click -> Inspect
3. Go to network and make sure the red button is recording top left as well as preserve logs is checked
4. go to https://newschoolers.com
5. as soon as the page loads, go back to the chrome window and right click any entry and click "Save all as HAR with content"

After you save it, can you please email the HAR file over to help@newschoolers.com? I encourage anyone with this issue on Chrome help us fix it by submitting your logs :D







I know everything

**This post was edited on Nov 1st 2019 at 4:34:27pm


What about safari and firefox users? Im finding its still a major problem with both those applications unless I am using a VPN.
Nov 1 2019 5:02PM
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TRVP_ANGEL
Posts: 12503 - Karma: 116,105
SeekingseasonsWhat about safari and firefox users? Im finding its still a major problem with both those applications unless I am using a VPN.


The underlying issue happens with any browser. I'm just simply giving instructions on how to investigate further on the chrome browser. Once we have identified the issue and pushed out a fix, it will apply to all browsers :)
Nov 1 2019 5:05PM
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Seekingseasons
Posts: 523 - Karma: 1,252
TRVP_ANGELThe underlying issue happens with any browser. I'm just simply giving instructions on how to investigate further on the chrome browser. Once we have identified the issue and pushed out a fix, it will apply to all browsers :)


Sounds good! Good luck to you.
Nov 1 2019 5:07PM
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JmckR
Posts: 1279 - Karma: 5,871
TRVP_ANGELAre you able to help me out real quick so I can diagnose the issue? See here for a screencast on how to do it but basically when you're experiencing a slow load time do the following:

1. Open up Chrome and go to google.com
2. Right click -> Inspect
3. Go to network and make sure the red button is recording top left as well as preserve logs is checked
4. go to https://newschoolers.com
5. as soon as the page loads, go back to the chrome window and right click any entry and click "Save all as HAR with content"

After you save it, can you please email the HAR file over to help@newschoolers.com? I encourage anyone with this issue on Chrome help us fix it by submitting your logs :D







I know everything

**This post was edited on Nov 1st 2019 at 4:34:27pm


sent
Nov 1 2019 5:42PM
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860media*
Posts: 1575 - Karma: 10,519
Yup NS has been broken for a a few months for me. I don't use the app, but haven't been able to surf the website very much. The way that works for me is switching wifi every time I reload a page (which sounds crazy but works). Im running a pretty overpowered IMac for this to happen on as well...with speeds around 100mbps. Tried clearing my cache and cookies and still nothing seems to work. My best friend has been the Newschoolers Instagram and facebook to keep me updated haha. Let me know if you guys figure anything out as I would love to be able to surf and post videos without such an issue!

P.S. Took about 30mins to load the 4 pages in order to submit this
Nov 2 2019 12:36PM
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-eREKTion-
Posts: 1626 - Karma: 10,929
Load times are 1+ minute for me on my laptop and phone browser but ~30 seconds on mobile using cellular.
Nov 2 2019 9:05PM
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Seekingseasons
Posts: 523 - Karma: 1,252
Once again if anyone is having a problem, use a VPN, instantly fixes everything. You don't need to use express VPN, but its what I use, I haven't tested it on other VPN services but theoretically it should work.
Nov 3 2019 2:05PM
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-eREKTion-
Posts: 1626 - Karma: 10,929
SeekingseasonsOnce again if anyone is having a problem, use a VPN, instantly fixes everything. You don't need to use express VPN, but its what I use, I haven't tested it on other VPN services but theoretically it should work.


Good advice, working great now with a VPN.
Nov 3 2019 2:29PM
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Seekingseasons
Posts: 523 - Karma: 1,252
-eREKTion-Good advice, working great now with a VPN.


Awesome! I was getting so upset that I couldn't check NS, its like when someone tells you you can't use toilet paper to wipe anymore...
Nov 3 2019 2:33PM
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TRVP_ANGEL
Posts: 12503 - Karma: 116,105
@Seekingseasons @SSteezle @JmckR @Mingg @Rodigan @860media* @-eREKTion-

Can you guys check again to see if the load time issue is now resolved?
Nov 7 2019 3:33PM
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Mingg
Posts: 13975 - Karma: 49,270
TRVP_ANGEL@Seekingseasons @SSteezle @JmckR @Mingg @Rodigan @860media* @-eREKTion-

Can you guys check again to see if the load time issue is now resolved?


Super fast (:
Nov 7 2019 3:35PM
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Dr.Zorko
Posts: 921 - Karma: 6,001
MinggSuper fast (:


YES!!
Nov 7 2019 3:47PM
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Seekingseasons
Posts: 523 - Karma: 1,252
TRVP_ANGEL@Seekingseasons @SSteezle @JmckR @Mingg @Rodigan @860media* @-eREKTion-

Can you guys check again to see if the load time issue is now resolved?

Can confirm it is all good, on both mobile and the actual webpage. Thank you for the prompt fix.
Nov 7 2019 3:50PM
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860media*
Posts: 1575 - Karma: 10,519
Ayeee sites running like Ricky Bobby on his final lap. Shoutout for the fast fix
Nov 7 2019 4:10PM
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-eREKTion-
Posts: 1626 - Karma: 10,929
TRVP_ANGEL@Seekingseasons @SSteezle @JmckR @Mingg @Rodigan @860media* @-eREKTion-

Can you guys check again to see if the load time issue is now resolved?


Fucking flying now, bro. Good work.
Nov 7 2019 4:21PM
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JmckR
Posts: 1279 - Karma: 5,871
TRVP_ANGEL@Seekingseasons @SSteezle @JmckR @Mingg @Rodigan @860media* @-eREKTion-

Can you guys check again to see if the load time issue is now resolved?


bangin
Nov 7 2019 5:18PM
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SSteezle
Posts: 9297 - Karma: 7,732
NICE! It's working!
Nov 7 2019 5:25PM
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fries
Posts: 2978 - Karma: 7,518
TRVP_ANGEL@Seekingseasons @SSteezle @JmckR @Mingg @Rodigan @860media* @-eREKTion-

Can you guys check again to see if the load time issue is now resolved?

App still not as fast as the website is, but light years ahead of how it was. Thanks!
Nov 7 2019 6:30PM
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