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Saga not sending orders?!?

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Dhiler17
Posts: 93 - Karma: 294



Seems like a lot of people, including myself, seem to be having an issue with Saga. I ordered some bibs close to a month ago and haven’t received any sort of confirmation or shipping notice. I’ve called, I’ve emailed, I’ve PM’d on Facebook, and still haven’t heard a thing. Hoping someone here maybe has some insider info, cause they’re customer service is sucking. I know they had issues with the stock after being robbed, but it’s been 2 years and this product has been in stock all season. So Saga, let the people know what’s up!


Edit 5/31/19:



Update: heres the canned message I was sent.



*We are looking into this now and will report back. We have had a number of warehousing and fulfillment issues due to using a temporary fulfillment service provider while we relocate. We are moving to a new headquarters to expand the brand and making the investments to improve our business into the future. Unfortunately this has resulted in you and some other customers having a poor experience with this temporary solution. We understand this is unacceptable and take full responsibility for the confusion and poor delivery. We are currently working to resolve this issue so that none of our customers have to go through this ever again.*



Sounds like a bunch of bullshit. If I don’t hear back by mid week I am requesting the bank to get involved. I suggest everyone do the same who is having issues. There’s no way this should be happening cause they have my money, and everyone else’s. The money I used should be more than enough to at least ship my product even if they are at a loss to save their reputation.

**This thread was edited on Jun 1st 2019 at 2:04:00am
May 29 2019 8:54PM
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Saga.
Posts: 3812 - Karma: 45,337
We have been contacting customers individually to deal with order fulfillment issues. We are only able to to take care of a certain amount each day and are only able to provide them with updates when they are given to us from the management that is in contact with the fulfillment centers.
We are fully aware of the frustration our customers are feeling as we are feeling them as well. There is no possible scenario where if we were physically able to fulfill orders or provide customers with updates that we wouldn’t do so. We are only able to provide people with the information we have been given.
Unfortunately people primarily post about the problems they have with a company. Which we have no problem with. But once the problem is resolved those customers don’t typically come back to their comments and respond to tell about how the issue has been resolved.
We’re not trying to pass off blame or make excuses. This is just to give some context as to why you may not have received a response to your issue yet. I can guarantee you I personally discuss all issues that are brought up to the social accounts with the customer service team every day and they respond to them when possible.
Additionally a NS member has been contacting current and past employees of Saga for further information as they are planning to write an investigative article about the situation.
I believe all questions should be answered in the near future.
May 29 2019 9:53PM
8 35
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TRVP_ANGEL
Posts: 12562 - Karma: 117,096
It's obvious that BIll Wanrooy has acquired the Saga company and executed his pure profit business strategy
May 29 2019 11:31PM
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Biffbarf
Posts: 7008 - Karma: 74,160
Saga's had too many 'passes'

Stop taking orders if you can't fill them. The financial hit won't compare to the bad taste people get in their mouth after they pay abd dont receive a product. Many outerwear companies can and will ship next day.

I am not buying the 'we approach individuals one by one' bullshit. People wanna know what's up and no transparency sucks ass.
May 30 2019 4:36AM
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CrackHead.
Posts: 363 - Karma: 523
Revision.
May 30 2019 7:46AM
25 0
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snowfinder
Posts: 2893 - Karma: 34,294
Saga.We have been contacting customers individually to deal with order fulfillment issues. We are only able to to take care of a certain amount each day and are only able to provide them with updates when they are given to us from the management that is in contact with the fulfillment centers.
We are fully aware of the frustration our customers are feeling as we are feeling them as well. There is no possible scenario where if we were physically able to fulfill orders or provide customers with updates that we wouldn’t do so. We are only able to provide people with the information we have been given.
Unfortunately people primarily post about the problems they have with a company. Which we have no problem with. But once the problem is resolved those customers don’t typically come back to their comments and respond to tell about how the issue has been resolved.
We’re not trying to pass off blame or make excuses. This is just to give some context as to why you may not have received a response to your issue yet. I can guarantee you I personally discuss all issues that are brought up to the social accounts with the customer service team every day and they respond to them when possible.
Additionally a NS member has been contacting current and past employees of Saga for further information as they are planning to write an investigative article about the situation.
I believe all questions should be answered in the near future.


command V
May 30 2019 9:59AM
25 0
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YungTwinTips
Posts: 40 - Karma: 224
Saga.We have been contacting customers individually to deal with order fulfillment issues. We are only able to to take care of a certain amount each day and are only able to provide them with updates when they are given to us from the management that is in contact with the fulfillment centers.
We are fully aware of the frustration our customers are feeling as we are feeling them as well. There is no possible scenario where if we were physically able to fulfill orders or provide customers with updates that we wouldn’t do so. We are only able to provide people with the information we have been given.
Unfortunately people primarily post about the problems they have with a company. Which we have no problem with. But once the problem is resolved those customers don’t typically come back to their comments and respond to tell about how the issue has been resolved.
We’re not trying to pass off blame or make excuses. This is just to give some context as to why you may not have received a response to your issue yet. I can guarantee you I personally discuss all issues that are brought up to the social accounts with the customer service team every day and they respond to them when possible.
Additionally a NS member has been contacting current and past employees of Saga for further information as they are planning to write an investigative article about the situation.
I believe all questions should be answered in the near future.


Why would you contact customers on an individual basis tho? With people waiting months for their orders and not even receiving a confirmation the best thing to do would be to at least send out a mass email to all customers to get some transparency out there? People are gonna think this is Revision all over again. One of my friends waited months for a bib and was completely in the dark about it until it showed up at his door one day.
May 30 2019 12:16PM
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CrackHead.
Posts: 363 - Karma: 523
YungTwinTipsWhy would you contact customers on an individual basis tho? With people waiting months for their orders and not even receiving a confirmation the best thing to do would be to at least send out a mass email to all customers to get some transparency out there? People are gonna think this is Revision all over again. One of my friends waited months for a bib and was completely in the dark about it until it showed up at his door one day.


This is exactly what should of happened, or address it on the website, instagram etc. Any way for people to know that it will be fixed eventually is better than nothing.
May 30 2019 12:25PM
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Yung_Gnarley
Posts: 9095 - Karma: 3,073
saga is for female babies
May 30 2019 12:27PM
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Nuno812
Posts: 432 - Karma: 1,793
6 months on some head gear... denied we even had an order. Wouldn’t reply to our follow up with order/invoice. Just close up shop guys it was a good run...
May 30 2019 12:51PM
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lickmyballs
Posts: 489 - Karma: 1,158
nah nah nah old man stunt is behind this fosho. whats goooooood steven
May 30 2019 2:28PM
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Dhiler17
Posts: 93 - Karma: 294
Saga.We have been contacting customers individually to deal with order fulfillment issues. We are only able to to take care of a certain amount each day and are only able to provide them with updates when they are given to us from the management that is in contact with the fulfillment centers.
We are fully aware of the frustration our customers are feeling as we are feeling them as well. There is no possible scenario where if we were physically able to fulfill orders or provide customers with updates that we wouldn’t do so. We are only able to provide people with the information we have been given.
Unfortunately people primarily post about the problems they have with a company. Which we have no problem with. But once the problem is resolved those customers don’t typically come back to their comments and respond to tell about how the issue has been resolved.
We’re not trying to pass off blame or make excuses. This is just to give some context as to why you may not have received a response to your issue yet. I can guarantee you I personally discuss all issues that are brought up to the social accounts with the customer service team every day and they respond to them when possible.
Additionally a NS member has been contacting current and past employees of Saga for further information as they are planning to write an investigative article about the situation.
I believe all questions should be answered in the near future.


I am planning on updating this thread as things happen, and will for sure be posting about the outcome. Just frustrated cause I feel burnt. With no response on anything I felt that this was the best way to get some attention. I just want my stuff sent out. As for an update I did finally receive an email. It didn’t give a timeline but finally something seems to be happening.
May 30 2019 4:06PM
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evaroni
Posts: 3895 - Karma: 3,776
Wait......is Saga’s inability to fulfill orders the reason so many kids are wearing track pants out there!?!?
May 30 2019 5:45PM
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cyphers
Posts: 1740 - Karma: 19,554
Still waiting for stuff I ordered in February. It's a running joke with my friends that I will probably be back in CO before it even ships
May 30 2019 11:57PM
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HypeBeast
Posts: 9869 - Karma: 73,714
Saga.. We are only able to to take care of a certain amount each day and are only able to provide them with updates when they are given to us from the management that is in contact with the fulfillment centers.


Unfortunately people primarily post about the problems they have with a company. Which we have no problem with. But once the problem is resolved those customers don’t typically come back to their comments and respond to tell about how the issue has been resolved.

[/quote]
*I do not own anything Saga, and have never ordered nor will in the future. Just an outsider commenting in on this.


#1: WHY? I don't think we've seen anyone or you explain that crucial detail for months delay in packages. Is it an issue with your supplier? Short staffed? What? Because tbh none of that justifies >3 month lead times. Shit I've ordered goods directly from China that arrive much faster. What you're doing right now is basically holding customers money, interest free. I'd be super salty and would have already filed a claim with my cc company by now.

What's the reason for not just giving a refund because you can't fulfill the orders in a reasonable time frame? Would the loss in capital put you under? Is this one specific line of items or everything? Regardless this whole situation seems awfully shady to me.

#2: People are gonna complain. Judging by the sheer number of issues I've read about, those complaints are well deserved. Yeah most folks won't go on and rectify the comment with what happened to resolve it. The goal is to avoid those things happening and if those bad ratings and comments stay, it's probably warranted. People need to know the history of what they're dealing with even if it's out of your hands.

I'd be concerned if something took a month to arrive. Hearing people haven't received FEBRUARY orders is absurd. Get your shit together guys.

Might wanna consider updating your page:


May 31 2019 12:30AM
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Rparr
Posts: 5667 - Karma: 47,577
yeah I am a part of a small business where we essentially just ship stuff out every day for a living and we would be out of business if we operated this way. no sympathy from me. Welcome to capitalism: when you shit the bed, customers react
May 31 2019 6:28AM
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CrackHead.
Posts: 363 - Karma: 523
Had the same problem not to the length of 3 months but long enough to make somebody angry
May 31 2019 8:28AM
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GrandThings
Posts: 3220 - Karma: 32,778
Silver lining: If Saga goes out of business they wont be continue on the path to corporate trend whore and we can still proudly wear our old gear.
May 31 2019 9:48AM
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Gnarcoholic
Posts: 17 - Karma: 70
Yeah this is getting frustrating. I ordered a wizard hood back in like October, and have gotten a few replies. They all claimed that next week or so they would have it figured out, but this has been going back and forth for about 6 months. Now for the past 2 months they haven't gotten back to me when I email them. It sucks cuz I loved the company and the stuff they put out, but this is becoming a deal breaker for me to never buy from them again. So, are the hoods not coming or what?
May 31 2019 10:20AM
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Yung_Gnarley
Posts: 9095 - Karma: 3,073
they outta monies.
May 31 2019 10:54AM
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whackhouse
Posts: 736 - Karma: 939
saga is like freeskiings ex boyfriend, it went out of style and now nobody wants to buy it. So saga has stopped trying, stays inside playing videogames, grew a disgusting neck beard and tries to make excuses when asked why it doesnt have a job. Hire some new designers, drop your prices, do whatever it takes but realize the market you started in has changed fundamentally, the kids who used to buy saga would now rather wear a blue fleece and sew a vishnu patch onto it than wear a triple stack pullover. If you want to get her back, show the freeski community that youre making a solid effort to change. Close the website if you have to but stop taking orders until you get your shit together, the damage to your reputation will be far less significant than if you keep holding people in the dark and only making a statement when something is brought up publically on the internet.
May 31 2019 11:20AM
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BigPurpleSkiSuit
Posts: 9472 - Karma: 69,797
I'd have less sympathy if it weren't for saga having been robbed peak season last year. 400k of stolen inventory. Something like that has far reaching effects, and while it doesn't excuse what's going on now, you have to realize that saga may have some cashflow issues this year since they missed out on a big chunk of the profit they rely on to pay people who work for them. That said, it would be better if saga was being more transparent about it.

Edit: from their post before it sounds like they're trying to be in this article that'll come out

**This post was edited on May 31st 2019 at 12:37:46pm
May 31 2019 12:27PM
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CrackHead.
Posts: 363 - Karma: 523
GnarcoholicYeah this is getting frustrating. I ordered a wizard hood back in like October, and have gotten a few replies. They all claimed that next week or so they would have it figured out, but this has been going back and forth for about 6 months. Now for the past 2 months they haven't gotten back to me when I email them. It sucks cuz I loved the company and the stuff they put out, but this is becoming a deal breaker for me to never buy from them again. So, are the hoods not coming or what?


This is FUCKED 6 months?! try to call your card company or however u paid, thats fucked up
May 31 2019 12:45PM
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Snowgoner
Posts: 5047 - Karma: 966
It actually amazes me how poorly some of the companies in the ski industry are run.
May 31 2019 1:12PM
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f100prerunner
Posts: 504 - Karma: 1,313
If you can’t ship out/get back to customers from 6 months ago or even customers that ordered a month ago - you stop taking orders and play catch up it's as simple as that. If you’re still trying to recover from the theft- you probably shouldn’t be taking orders. Can honestly say I won’t be ordering any saga after seeing this. Horrible business practice
May 31 2019 1:29PM
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HypeBeast
Posts: 9869 - Karma: 73,714
BigPurpleSkiSuitI'd have less sympathy if it weren't for saga having been robbed peak season last year. 400k of stolen inventory. Something like that has far reaching effects, and while it doesn't excuse what's going on now, you have to realize that saga may have some cashflow issues this year since they missed out on a big chunk of the profit they rely on to pay people who work for them. That said, it would be better if saga was being more transparent about it.

Edit: from their post before it sounds like they're trying to be in this article that'll come out

**This post was edited on May 31st 2019 at 12:37:46pm

Wouldn't you expect them to have some sort of insurance to cover their products? 400k doesn't seem like much to have covered
May 31 2019 2:49PM
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BigPurpleSkiSuit
Posts: 9472 - Karma: 69,797
Yeah, they did but the article said it took them 7 months to get the claim. That's huge. That has a ripple effect, since usually you'd use financing you have in place for emergency or find it quick. If you need to find it quick. It depends how much you're spending and how long it's gonna be there, but you can find yourself in heaping debt very quickly if you arent careful because interest is a bitch. Let's assume saga had no debt before whatsoever which I doubt since most businesses operate with some level of debt. I dont know the amount of profit that saga would have made since I dont run a clothing brand but they lost more than the 400k in stolen goods, they lost the cost of shipping it, storing it, and the profit selling it. The interest accrued financing a portion of saga for 7 months could have been quite a bit, and you can be sure the insurance wouldn't cover that. To me it's not unthinkable that saga is having major cashflow issues, of course this is completely speculation on my part and I have no knowledge as to the actual financials of saga, I just work at a bank.
FogdartWouldn't you expect them to have some sort of insurance to cover their products? 400k doesn't seem like much to have covered
May 31 2019 4:11PM
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The.Fish
Posts: 2269 - Karma: 4,997
Saga also turned off their Instagram comments... Hmmmm
May 31 2019 9:21PM
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HypeBeast
Posts: 9869 - Karma: 73,714
The.FishSaga also turned off their Instagram comments... Hmmmm


Going under. I suspect they have cash flow problems as BigPurpleSkiSuit said
Jun 1 2019 12:49AM
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Dhiler17
Posts: 93 - Karma: 294
Saga.We have been contacting customers individually to deal with order fulfillment issues. We are only able to to take care of a certain amount each day and are only able to provide them with updates when they are given to us from the management that is in contact with the fulfillment centers.
We are fully aware of the frustration our customers are feeling as we are feeling them as well. There is no possible scenario where if we were physically able to fulfill orders or provide customers with updates that we wouldn’t do so. We are only able to provide people with the information we have been given.
Unfortunately people primarily post about the problems they have with a company. Which we have no problem with. But once the problem is resolved those customers don’t typically come back to their comments and respond to tell about how the issue has been resolved.
We’re not trying to pass off blame or make excuses. This is just to give some context as to why you may not have received a response to your issue yet. I can guarantee you I personally discuss all issues that are brought up to the social accounts with the customer service team every day and they respond to them when possible.
Additionally a NS member has been contacting current and past employees of Saga for further information as they are planning to write an investigative article about the situation.
I believe all questions should be answered in the near future.

Update: heres the canned message I was sent.



*We are looking into this now and will report back. We have had a number of warehousing and fulfillment issues due to using a temporary fulfillment service provider while we relocate. We are moving to a new headquarters to expand the brand and making the investments to improve our business into the future. Unfortunately this has resulted in you and some other customers having a poor experience with this temporary solution. We understand this is unacceptable and take full responsibility for the confusion and poor delivery. We are currently working to resolve this issue so that none of our customers have to go through this ever again.*



Sounds like a bunch of bullshit. If I don’t hear back by mid week I am requesting the bank to get involved. I suggest everyone do the same who is having issues. There’s no way this should be happening cause they have my money, and everyone else’s. The money I used should be more than enough to at least ship my product even if they are at a loss to save their reputation.
Jun 1 2019 2:05AM
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chubbspeterson
Posts: 575 - Karma: 4,340
BigPurpleSkiSuitYeah, they did but the article said it took them 7 months to get the claim. That's huge. That has a ripple effect, since usually you'd use financing you have in place for emergency or find it quick. If you need to find it quick. It depends how much you're spending and how long it's gonna be there, but you can find yourself in heaping debt very quickly if you arent careful because interest is a bitch. Let's assume saga had no debt before whatsoever which I doubt since most businesses operate with some level of debt. I dont know the amount of profit that saga would have made since I dont run a clothing brand but they lost more than the 400k in stolen goods, they lost the cost of shipping it, storing it, and the profit selling it. The interest accrued financing a portion of saga for 7 months could have been quite a bit, and you can be sure the insurance wouldn't cover that. To me it's not unthinkable that saga is having major cashflow issues, of course this is completely speculation on my part and I have no knowledge as to the actual financials of saga, I just work at a bank.


weird, someone giving this situation some actual thought instead of assuming saga is trying to screw everyone. that being said, it is very stupid of them to be open to buy stuff when they clearly arent able to ship currently.
Jun 1 2019 11:24AM
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OregonDead
Posts: 6969 - Karma: 25,403
Seems super duper sketch. After the amount of time they have spent on here marketing the lack of effort to clear the air on here is shocking. Also, u can buy their stuff from the same bargain bin as Tomahawk at the discount stores my mom shops at and that has been the case for a couple years now. Pretty sure Tomahawk is out of business for a while now.
Jun 1 2019 1:28PM
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MoneyMakerMike
Posts: 1254 - Karma: 5,765
Everyone should have their shipping cost refunded. No excuse for their items to take 6 months to ship.
Jun 1 2019 1:46PM
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Nuno812
Posts: 432 - Karma: 1,793
5 months for our headwear. Filed a PayPal claim and they haven’t gotten back to us about it either. Atrocious customer support.
Jun 1 2019 2:06PM
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fghtoffyrdmns
Posts: 3003 - Karma: 6,946
yo saga what the fuck febuary was like 4 months ago
Jun 2 2019 8:38PM
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GrandThings
Posts: 3220 - Karma: 32,778
Didnt some sketchy shit happen with Tomahawk too? I feel like I remember some clip of Ian Compton or Logan Imlach saying how the owner was basically threatening them if they didnt return merch or something like that.

What is it about the ski industry that attracts this type of behavior????
Jun 3 2019 8:58AM
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SkiBum.
Posts: 3604 - Karma: 3,973
Are people seriously waiting months to get items? If I waited more then a month, for any shipped consumer good, with this type of poor response back I’d just claim it as theft on my card and have the bank dispute it.

Or if you live in the SLC area just go to their office/store. It’s off West Temple in south Salt Lake. Brick building on west side shared with 4frnt.

But sounds like the end for this company. Obviously some money issues/inventory issues on top of their loss from theft. Sounds like ya should have had better insurance.
Jun 3 2019 9:55AM
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chrisjbauer
Posts: 45 - Karma: 760
GnarcoholicYeah this is getting frustrating. I ordered a wizard hood back in like October, and have gotten a few replies. They all claimed that next week or so they would have it figured out, but this has been going back and forth for about 6 months. Now for the past 2 months they haven't gotten back to me when I email them. It sucks cuz I loved the company and the stuff they put out, but this is becoming a deal breaker for me to never buy from them again. So, are the hoods not coming or what?


Same I ordered two hoods in October on preorder. I have emailed almost once a month and they just keep saying soon. The past two months they just stopped replying. Don't run a pre-order if you don't intend on actually shipping the product till the season is over. The whole point of pre ordering is so I had my product before the season started. And to go this long without a solid answer in why the hoods are so delayed, unprofessional.
Jun 3 2019 11:32AM
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SkiBum.
Posts: 3604 - Karma: 3,973
chrisjbauerSame I ordered two hoods in October on preorder. I have emailed almost once a month and they just keep saying soon. The past two months they just stopped replying. Don't run a pre-order if you don't intend on actually shipping the product till the season is over. The whole point of pre ordering is so I had my product before the season started. And to go this long without a solid answer in why the hoods are so delayed, unprofessional.


File complaint with your bank or CC company. Explain situation. It’s theft pretty much at this point. You’ll get your money back. Saga will get a credit hit.

Better business bureau should be contacted.

When goods of service are not collected over a huge time period like this with no communication it’s theft. Plain and simple.
Jun 3 2019 2:25PM
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fghtoffyrdmns
Posts: 3003 - Karma: 6,946
GrandThingsDidnt some sketchy shit happen with Tomahawk too? I feel like I remember some clip of Ian Compton or Logan Imlach saying how the owner was basically threatening them if they didnt return merch or something like that.

What is it about the ski industry that attracts this type of behavior????


tomahawk def imploded so i wouldnt be surprised. lol for how much hate virtika gets, they ship orders on time and have decent pants.....
Jun 3 2019 6:45PM
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OregonDead
Posts: 6969 - Karma: 25,403
fghtoffyrdmnstomahawk def imploded so i wouldnt be surprised. lol for how much hate virtika gets, they ship orders on time and have decent pants.....


All publicity is good publicity until you can’t fulfill your orders
Jun 3 2019 7:00PM
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fghtoffyrdmns
Posts: 3003 - Karma: 6,946
chrisjbauerSame I ordered two hoods in October on preorder. I have emailed almost once a month and they just keep saying soon. The past two months they just stopped replying. Don't run a pre-order if you don't intend on actually shipping the product till the season is over. The whole point of pre ordering is so I had my product before the season started. And to go this long without a solid answer in why the hoods are so delayed, unprofessional.


it's beyond unprofessional, they are straight up fucking you over and robbing you at that point. if they ship your hoods ever you should be fully refunded, but they probs wont do that.
Jun 3 2019 7:03PM
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Dhiler17
Posts: 93 - Karma: 294
Saga.We have been contacting customers individually to deal with order fulfillment issues. We are only able to to take care of a certain amount each day and are only able to provide them with updates when they are given to us from the management that is in contact with the fulfillment centers.
We are fully aware of the frustration our customers are feeling as we are feeling them as well. There is no possible scenario where if we were physically able to fulfill orders or provide customers with updates that we wouldn’t do so. We are only able to provide people with the information we have been given.
Unfortunately people primarily post about the problems they have with a company. Which we have no problem with. But once the problem is resolved those customers don’t typically come back to their comments and respond to tell about how the issue has been resolved.
We’re not trying to pass off blame or make excuses. This is just to give some context as to why you may not have received a response to your issue yet. I can guarantee you I personally discuss all issues that are brought up to the social accounts with the customer service team every day and they respond to them when possible.
Additionally a NS member has been contacting current and past employees of Saga for further information as they are planning to write an investigative article about the situation.
I believe all questions should be answered in the near future.

Here’s my update since they made it very obvious that they wanted op to keep others informed.


Been in the dark still, what’s up dudes? Am I ever gunna get my bibs?
Jun 3 2019 8:34PM
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Saga.
Posts: 3812 - Karma: 45,337
To anyone that placed an order with us from the beginning of summer 2018 through the winter season, check your email. We have sent you a message that should explain everything.
Jun 14 2019 10:19AM
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snowfinder
Posts: 2893 - Karma: 34,294
Saga.To anyone that placed an order with us from the beginning of summer 2018 through the winter season, check your email. We have sent you a message that should explain everything.


share the email so the rest of us can know what is going on.
Jun 14 2019 10:21AM
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Gnarcoholic
Posts: 17 - Karma: 70
This is the email they sent out:

Hello
Gnarcoholic,

We
are writing this to apologize, thank you and share an announcement regarding our commitment to the future. This message should have come sooner. Due to legal reasons we were not able until now.


As
you may know, last year we experienced a massive break-in at the SAGA HQ. Our warehouse was robbed of truck loads of new inventory. Due to the ongoing investigation we have been restricted from sharing certain details. In short, what followed was a 6-month
battle with our insurance provider, a year long police investigation, the eventual recovery of a small amount of the inventory, an arrest and a year of to try and put the pieces back together.


The
scale of the event and lost revenue had such an impact on our operations that it took a full 18 months to get our heads above water. Without an extreme commitment to the dream that is Saga from our staff over the last year, we would have had to close up shop
before any inventory was put into production for Winter 18/19. Outside of our team of athletes, SAGA is a total staff of 7 individuals operating a global brand. All along we have strived to keep pushing and expanding the brand so as to provide our products
value and experience to more fans of snow. That time has come.


Since
we founded SAGA over a decade ago, our losses have been as public as our wins have been celebrated. A balance of struggle and success that shapes this community. A community that we are grateful to both be apart of, and to serve. Our failures have been something
we have always taken in stride, learning from, and building on. This last season we made the decision to implement a new global warehousing and fulfillment program that would pick, pack, and ship all customer orders to the fastest and most efficient standard,
across N. America, Europe, S. America and Asia. The vision was clear, the execution was not. We failed in our duty as we lost control of our inventory and service. You deserve better and we should have handled it better. For that, we are truly sorry. We’re
working to rebuild our systems, operations and hopefully your trust into the future. For the customers and fans that stood by and supported us, we owe you. Thank you.


As
of this week all closeout sales, back orders, returns and exchanges will be current.

As
we’ve said, with every loss, we learn and make changes to improve for the future. Our commitment to progress and improvement is taking a leap forward this summer. We are relocating our brand, staff and headquarters to Colorado. This move has been in the works
for some time but is now official, and we are beyond stoked! Over the course of the last several months we severely underestimated the time and resources this phase of brand expansion would require. We used temporary warehousing, fulfillment and customer service
as a bridge during this time. A result of poor planning. Fortunately this solution was only temporary and we are through it now.
Jun 14 2019 10:47AM
6 1
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OregonDead
Posts: 6969 - Karma: 25,403
I will believe it when everyone gets their SAGAs
Jun 14 2019 12:01PM
1 0
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lurking
Posts: 2222 - Karma: 6,788
GnarcoholicThis is the email they sent out:

Hello
Gnarcoholic,

We
are writing this to apologize, thank you and share an announcement regarding our commitment to the future. This message should have come sooner. Due to legal reasons we were not able until now.


As
you may know, last year we experienced a massive break-in at the SAGA HQ. Our warehouse was robbed of truck loads of new inventory. Due to the ongoing investigation we have been restricted from sharing certain details. In short, what followed was a 6-month
battle with our insurance provider, a year long police investigation, the eventual recovery of a small amount of the inventory, an arrest and a year of to try and put the pieces back together.


The
scale of the event and lost revenue had such an impact on our operations that it took a full 18 months to get our heads above water. Without an extreme commitment to the dream that is Saga from our staff over the last year, we would have had to close up shop
before any inventory was put into production for Winter 18/19. Outside of our team of athletes, SAGA is a total staff of 7 individuals operating a global brand. All along we have strived to keep pushing and expanding the brand so as to provide our products
value and experience to more fans of snow. That time has come.


Since
we founded SAGA over a decade ago, our losses have been as public as our wins have been celebrated. A balance of struggle and success that shapes this community. A community that we are grateful to both be apart of, and to serve. Our failures have been something
we have always taken in stride, learning from, and building on. This last season we made the decision to implement a new global warehousing and fulfillment program that would pick, pack, and ship all customer orders to the fastest and most efficient standard,
across N. America, Europe, S. America and Asia. The vision was clear, the execution was not. We failed in our duty as we lost control of our inventory and service. You deserve better and we should have handled it better. For that, we are truly sorry. We’re
working to rebuild our systems, operations and hopefully your trust into the future. For the customers and fans that stood by and supported us, we owe you. Thank you.


As
of this week all closeout sales, back orders, returns and exchanges will be current.

As
we’ve said, with every loss, we learn and make changes to improve for the future. Our commitment to progress and improvement is taking a leap forward this summer. We are relocating our brand, staff and headquarters to Colorado. This move has been in the works
for some time but is now official, and we are beyond stoked! Over the course of the last several months we severely underestimated the time and resources this phase of brand expansion would require. We used temporary warehousing, fulfillment and customer service
as a bridge during this time. A result of poor planning. Fortunately this solution was only temporary and we are through it now.


That entire email is such fucking garbage.
Jun 14 2019 6:02PM
7 2
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JAHSHUA
Posts: 347 - Karma: 200
I'm interest in the long term implications for their poor customer service...

For those of you who bought and didn't receive your order, would you consider buying from them again?

I talked to them on IG the other day and it sounds like they will still have a new line-up of products out this fall.
Jun 14 2019 6:17PM
1 0
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Thegenericskier
Posts: 2721 - Karma: 31,483
JAHSHUAI'm interest in the long term implications for their poor customer service...

For those of you who bought and didn't receive your order, would you consider buying from them again?

I talked to them on IG the other day and it sounds like they will still have a new line-up of products out this fall.


I might it just might be a while though, I will order again once i know they have the inventory and people get their orders. I just won't pre order stuff again
Jun 14 2019 7:48PM
4 0
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tsingtaofanatic
Posts: 3344 - Karma: 4,584
I don't know what's up with Saga but I never bought anything from them lol
Jun 14 2019 9:03PM
1 0
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