Replying to Faction CT 3 durability (Heel pieces popping)

I thought maybe my first pair was a fluke, but I just popped the top sheet and the heel piece on my second brand new pair of Faction CT 3s. See pic and specs below. Twice now I have looked down to see a bunch of snow packed under my heel piece and the top sheet ripped up. The skis are super rad to ride and have a great shape but the durability is a wicked bummer. Luckily the warranty process has been painless and quick, and this time they are shipping me a pair of Prodigies 3s to try.

Is anyone else having this problem?!? I ski hard, but not as hard as CT (obv). Is he getting a new pair a week or something? I heard a rep say he skis the exact same ski (no carbon or metal stringers added to his skis or anything). I think if they get rid of the balsam wood and replaced it with something harder it would solve the issue.

Thoughts?

Specs:
Faction CT 3.0 186
Pivot 14s
Mounted 1mm up from all mountain