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Saga Pre Orders 18/19

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Cole_Wernoch
Posts: 24 - Karma: 58
Did anyone get their pre orders yet? I have been waiting since september for some accessories like my wizard hood and face masks and have yet to get them. Anyone else having this issue?
Jan 27 2019 1:19AM
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Hogis
Posts: 551 - Karma: 393
I got my pants this week. They were way too big tho (should have ordered a Large, my bad) so had to sell them for cheaps, the return to US would cost a fortune.

Sent them two emails the last month with no response. Saga can get fucked
Jan 27 2019 12:38PM
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Denseclouds
Posts: 506 - Karma: 2,976
I love saga and have repped them hard for the last 5-6 years, however it seems they are falling down the wrong path. Perhaps its just a hiccup from their whole "robbery" ordeal. It'll be interesting to see what happens
Jan 27 2019 10:51PM
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razors-chaz
Posts: 2255 - Karma: 1,250
HogisI got my pants this week. They were way too big tho (should have ordered a Large, my bad) so had to sell them for cheaps, the return to US would cost a fortune.

Sent them two emails the last month with no response. Saga can get fucked


You've dealt with it now but, Saga are doing at least their European orders from the UK so returns/shipping should be less.
They could do with jumping on here and explaining what's been going on.
Jan 28 2019 4:24AM
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T_Press
Posts: 30 - Karma: 6
I’m still waiting too (from EU). They gave me a DHL tracking on 15th january. The shipment is still block in Utah (even if it should have been shipped from UK).
I’ve requested a refund but no response at the moment.
I’m so angry and sad.
Jan 28 2019 7:45AM
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UnbarLignin
Posts: 1 - Karma: 15
Haven't gotten either of the two orders I've placed this season so far. One was a pre order placed in November and the other was an order for an in stock item on January 2nd. I've emailed them so many times but have not gotten anything back and have resorted to calling them out on social media. Just noticed that both of my comments have been removed from their FB page. This is looking pretty dire.

I can sort of handle receiving my orders late (Christmas gifts lol), but the lack of communication in any kind of form is pretty pathetic. I can understand they had a rough time with the theft and all, but hot damn, how hard is a simple email or even a little post on NS when people have paid them money for a damn product?
Jan 28 2019 11:21AM
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bdowning
Posts: 1630 - Karma: 243
Unfortunately this is the reason I logged on today. I did do a pre-order earlier this year and received the item (Monarch bibs) which is fantastic quality....but just submitted another order and order the wrong items and reached out to customer service and haven't heard a thing. I'm concerned, and bummed.
Jan 28 2019 11:58AM
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Hogis
Posts: 551 - Karma: 393
razors-chazYou've dealt with it now but, Saga are doing at least their European orders from the UK so returns/shipping should be less.
They could do with jumping on here and explaining what's been going on.


They didn't.
I asked beforehand to be sure about the UK center, they stilled shipped from US. Even told me they'd repay the shipping fee difference since the only option on their shop were Shipping from US.

**This post was edited on Jan 28th 2019 at 4:53:40pm
Jan 28 2019 4:52PM
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razors-chaz
Posts: 2255 - Karma: 1,250
HogisThey didn't.
I asked beforehand to be sure about the UK center, they stilled shipped from US. Even told me they'd repay the shipping fee difference since the only option on their shop were Shipping from US.

**This post was edited on Jan 28th 2019 at 4:53:40pm


I was told similar but it was that they hadn't worked out getting EU shipping rates to apply to an order instead of US and that when they received the stock in the UK and shipped it, the fees would be adjusted and I'd be refunded the difference. I've still not got my pre-ordered jacket or even a shipping notification. Its only 6 working days after their revised expected shipping date though (still 3 months after original expected date).
They seem to have had a shocker of a season again. I hope they're able to recover it as I like their stuff, just not waiting for shipping.
Jan 28 2019 5:22PM
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danudie
Posts: 4 - Karma: 17
Placed my order mid November, have received 3/8 items. Have tried to contact them several times and asked when I'll receive the rest but no answer.....
Just wished Saga could be honest and admit that they fucked up this time and start replying on emails so we know whats going on!
Jan 29 2019 5:01AM
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CalBreezy
Posts: 51 - Karma: 69
Boys, I'm getting the exact same Fuckery. Ordered on the 6th of November and I still haven't received anything! I got an email on the 15th of jan to say that it was on its way, but the DHL tracking code says that it still hasn't been collected from Saga. I have sent a few emails but got radio silence. I just want an update about what's going on!

Also don't get me started on the distribution centre that hasn't been set up. I had to pay $60 for shipping and then another $180 for import tax! Fucking piss take, but it is what it is.
Jan 30 2019 5:33AM
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Cole_Wernoch
Posts: 24 - Karma: 58
I noticed some riders for saga have started to receive some of their stuff so does this mean our orders will be shipped out soon????
Jan 31 2019 1:16AM
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xxACIDTRIPxx
Posts: 5980 - Karma: 8,175
CalBreezyBoys, I'm getting the exact same Fuckery. Ordered on the 6th of November and I still haven't received anything! I got an email on the 15th of jan to say that it was on its way, but the DHL tracking code says that it still hasn't been collected from Saga. I have sent a few emails but got radio silence. I just want an update about what's going on!

Also don't get me started on the distribution centre that hasn't been set up. I had to pay $60 for shipping and then another $180 for import tax! Fucking piss take, but it is what it is.


Are you in NZ buy any chance?
Jan 31 2019 1:24AM
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TiaraBold
Posts: 1 - Karma: 10
Ordered jacket on the 13th September.. still nothing! And not had a email back from them in a month! Feels like a bit of a scam or something along them lines. Real disappointed.. maybe we will hear something before winter is over!
Jan 31 2019 4:48AM
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CalBreezy
Posts: 51 - Karma: 69
Xx_Ac1dTr1p_xXAre you in NZ buy any chance?


Nah, UK bro. I just converted to USD for ease
Jan 31 2019 6:00AM
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CalBreezy
Posts: 51 - Karma: 69
Also a little update for you, I got an email from Saga telling me that my order has been collected by DHL and should arrive Monday! They didn't mention the extra money I've had to pay, but at least my gear is on the way. Vinally.
Jan 31 2019 6:01AM
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T_Press
Posts: 30 - Karma: 6
My DHL tracking numbers has been updated too finally. Sent from California today. Destination: Italy.
Fingers crossed.
Jan 31 2019 9:58AM
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Saga.
Posts: 3812 - Karma: 45,331
We sincerely apologize for the delays our fans have experienced this season. We brought on additional support staff recently to help us move through the customer service back log.
If you haven't received a response regarding your inquiry recently I would expect to receive one very soon.
Jan 31 2019 12:54PM
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danudie
Posts: 4 - Karma: 17
Standard reply from Saga that we have received the last weeks...
Maybe we'll get a new update in 2 weeks about our orders?
Feb 1 2019 4:49AM
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CalBreezy
Posts: 51 - Karma: 69
Imagine my order turns up and there's no fucking jacket. Fucking sick of this bullshit
Feb 1 2019 11:41AM
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FruitBootPro
Posts: 3083 - Karma: 13,710
Got a facetube and a wizard hood just like you and they haven't arrived yet.
Bought a pullover with the $50 gift card they gave me as compensation and that got here yesterday.
Feb 1 2019 7:51PM
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coldradio
Posts: 1 - Karma: 11
should have checked this thread earlier...
Did any one get their goods in Asia??
Or any other countries beside US and Europe?
Feb 7 2019 5:09AM
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danudie
Posts: 4 - Karma: 17
7 days since Saga wrote that we should get our emails answered really soon, still havent received anything....
This is the last time I buy clothes from Saga!
Feb 7 2019 8:07AM
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Cole_Wernoch
Posts: 24 - Karma: 58
I was told the hoods and face masks are coming from china on the 5th but there was no estimate of when they will actually he shipped, I wish I could get a full answer instead of bits and pieces.
Feb 7 2019 10:21PM
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FruitBootPro
Posts: 3083 - Karma: 13,710
danudie7 days since Saga wrote that we should get our emails answered really soon, still havent received anything....
This is the last time I buy clothes from Saga!


I mean saga shit is cool and good quality as long as I get it eventually I'm k with it
I mean they'll probably sort their shit out next szn
plus they sent me a hoodie I ordered a little while ago ASAP
Feb 8 2019 2:05PM
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FrenchFriar
Posts: 90 - Karma: 71
Got an email response from Saga saying that the Wizard hoods, face tubes, balaclavas, and beanies were leaving the factory February 5ththe earliest.
Feb 9 2019 6:29PM
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T_Press
Posts: 30 - Karma: 6
Update: got 1 of 2 items i ordered. I had to pay duties because stuff was shipped from US and not from UK.
Hope for second item now.
Feb 11 2019 4:24PM
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sindreplassen
Posts: 1169 - Karma: 10,661
i live in norway, dhl say that i will get my package on wednesday! so stoked!
Feb 15 2019 3:56AM
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razors-chaz
Posts: 2255 - Karma: 1,250
Got my tracking yesterday and delivery should hopefully be today. Finally. Seems saga have had a bit of a shit show this year (not all their own fault), I hope they can sort it for next year.
Feb 15 2019 4:21AM
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Woos
Posts: 832 - Karma: 1,566
razors-chazGot my tracking yesterday and delivery should hopefully be today. Finally. Seems saga have had a bit of a shit show this year (not all their own fault), I hope they can sort it for next year.


When did you order and what did you order? I ordered a Tek Balaclava, a regular Balaclava, and a Wizard Hood from their website (thought I ordered it from Evo like I said in a different comment or thread but I was wrong) and I ordered it on 10/26/2018.

I forgot how long ago that was... that's nuts. Those are tiny simple items too. It was supposed to be to my door before December/in December originally like everyone else has said but I still haven't gotten a tracking number. I hope Saga hooks people up with something extra. A cheap balaclava or a sticker pack or something would be better than nothing.

EDIT: I lied. I was given a $50 coupon/giftcard thingy. Sorry Saga, didn't see that. Wish I would have paid more attention to my email.

**This post was edited on Feb 15th 2019 at 11:22:41am
Feb 15 2019 11:20AM
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FaunaSkis
Posts: 608 - Karma: 6,579
-

**This post was edited on Feb 15th 2019 at 3:21:38pm
Feb 15 2019 12:09PM
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CafesWear
Posts: 1 - Karma: 10
Just dont buy pre-order ! I bought my jacket (saga anomie) on january 20 got it 2-3 weeks later
Feb 15 2019 12:12PM
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Cole_Wernoch
Posts: 24 - Karma: 58
razors-chazGot my tracking yesterday and delivery should hopefully be today. Finally. Seems saga have had a bit of a shit show this year (not all their own fault), I hope they can sort it for next year.


What did you order?
Feb 15 2019 1:37PM
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Woos
Posts: 832 - Karma: 1,566
FaunaSkisI ordered a monarch 3l on the 6th of September direct from Saga to the UK.
i too got a voucher but i’m holding out until they fix the Europe shipping costs to be from the UK not US.


Careful, I got an email talking about how it might expire soon. I'm not sure exactly when though. They made it sound like the end of the season but didn't clarify when that would be.
Feb 15 2019 2:27PM
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sindreplassen
Posts: 1169 - Karma: 10,661
got my order yesterday! so stoked !!
Feb 22 2019 3:50AM
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Woos
Posts: 832 - Karma: 1,566
sindreplgot my order yesterday! so stoked !!


Lucky. I still haven't gotten a shipping number even. I ordered the Wizard hood, a balaclava, and a Tek balaclava in November. At least I got that $50 credit. I used it to get a Fatigue jacket from 2017 in the navy colorway. It was like the last one left in a size large so I got it for $35 and it was to my door within a few days. Works for me because I needed a jacket that wasn't baggy but I wish it had better water resistance. I wonder if I'll ever even get the hood/balaclavas.
Feb 22 2019 10:58AM
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FruitBootPro
Posts: 3083 - Karma: 13,710
WoosLucky. I still haven't gotten a shipping number even. I ordered the Wizard hood, a balaclava, and a Tek balaclava in November. At least I got that $50 credit. I used it to get a Fatigue jacket from 2017 in the navy colorway. It was like the last one left in a size large so I got it for $35 and it was to my door within a few days. Works for me because I needed a jacket that wasn't baggy but I wish it had better water resistance. I wonder if I'll ever even get the hood/balaclavas.


Yeet I also got a wizard hood and facetube. Sent em a follow up email recently and apparently my order has not been lost but they are STILL waiting on sumn.
Really enjoying the pullover I got from the 50 credit.
Feb 22 2019 12:08PM
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Woos
Posts: 832 - Karma: 1,566
TheVictatorYeet I also got a wizard hood and facetube. Sent em a follow up email recently and apparently my order has not been lost but they are STILL waiting on sumn.
Really enjoying the pullover I got from the 50 credit.


Hopefully they come soon, that Wizard hood looks pretty cool. I think I'll like my Yoke hoods better still but I'm eager to find out.
Feb 22 2019 12:27PM
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T_Press
Posts: 30 - Karma: 6
Still waiting for my pants. Jacket is arrived. It’s an odissey.
Feb 23 2019 4:16PM
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danudie
Posts: 4 - Karma: 17
Received a second delivery yesterday (both deliveries sent from US, not UK....), still no pants. Sent email about this and the response was that the pants was sold out.....
How is this possible when I pre-ordered in the middle of November??!!
Feb 26 2019 7:24AM
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bdowning
Posts: 1630 - Karma: 243
WoosHopefully they come soon, that Wizard hood looks pretty cool. I think I'll like my Yoke hoods better still but I'm eager to find out.

Dakine makes a great wizard hood. Purchased it last year.
Feb 26 2019 9:17AM
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Saga.
Posts: 3812 - Karma: 45,331
danudieReceived a second delivery yesterday (both deliveries sent from US, not UK....), still no pants. Sent email about this and the response was that the pants was sold out.....
How is this possible when I pre-ordered in the middle of November??!!


Factory shorted us on some styles and colors. Caused a real headache upon receiving the inventory.
Feb 26 2019 9:57AM
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Nuno812
Posts: 432 - Karma: 1,792
Accessories now pulled from site? No notice for shipping of those preorders? Gonna enjoy my face tubes this summer for sure haha... maybe they show up by next season.
Feb 26 2019 10:03AM
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Saga.
Posts: 3812 - Karma: 45,331
nuno81291Accessories now pulled from site? No notice for shipping of those preorders? Gonna enjoy my face tubes this summer for sure haha... maybe they show up by next season.


We've been working to contact customers who ordered headwear products regarding their delivery. We removed them from the site temporarily as we wanted to try and reduce as much confusion between ordering in stock and pre order items during the Semi Annual Sale.
Feb 26 2019 11:37AM
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Nuno812
Posts: 432 - Karma: 1,792
Been buying for nearly a decade and always liked the gear, hope y’all can bounce back from the hand you were dealt!
Feb 26 2019 11:51AM
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FruitBootPro
Posts: 3083 - Karma: 13,710
Saga.Factory shorted us on some styles and colors. Caused a real headache upon receiving the inventory.


Does this mean that some people straight up won't get what they ordered?
Feb 26 2019 1:18PM
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Saga.
Posts: 3812 - Karma: 45,331
TheVictatorDoes this mean that some people straight up won't get what they ordered?


Potentially. We've been contacting the customers impacted by this and have been able to resolve the issues thus far. As we move through the season there will continually be size exchanges and we look through these for any chance to fulfill customer orders as fast and completely as possible.
Feb 26 2019 2:40PM
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