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Revision Messed Up

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Jcamotts
Posts: 156 - Karma: 2,598
So, back in September I was looking around for a new pair of skis for this season. After hours of searching, someone recommended revision skis. They look sick so I got them for a sick deal during the pre-sale. There was only one slight issue, the skis ship date was "mid November" although that was kinda annoying I knew I wouldn't be skiing at all between now and that time. Fast foward almost 3 months and I still havent heard from them, so I sent them an email regarding the shipping. They said that they would contact me in the next week for an Update. They sent another email a few days later saying they ran into some issues during production. "Due to some quality inconsistencies, we made the decision to rebuild a good portion of our skis". At that time I was like "ok, well I would rather wait 2-3 more weeks for solid skis then get low-quality skis now". They also said they would send another email in about a week for a new ETA. I got the email this morning and they said the new shipping date would be THE FIRST WEEK OF JANUARY. Thats almost have way into the ski season. I'm disappointed because the skis looked so fun but theres no way im waiting that long.


But thats not all, they also gave me (and all other customers) a $100 coupon to there website. Sure I appreciate them going out of there way to do that because they definitely feel bad abut this whole situation, but $100 is not gonna keep me waiting around for another month and a half. So, what do you guys think. Are any of you guys in the same Boat as Me?
Could this issue possibly be the end of revision?
Nov 26 2016 10:17AM
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ZeMagnificentKev
Posts: 618 - Karma: 1,325
Holy shit this is unreal, just now checked out this thread for some reason. This is some bullshit, glad everyones getting refunds etc, those poor riders though. Im sure they've got plenty to say about the subject, really pisses me off one of our local legends, Sandy, got fucked over too.
Apr 6 2017 11:55PM
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RudyGarmisch
Posts: 25443 - Karma: 13,844
.MASSHOLE.Well of course this shouldn't be the first option, it should be the nuclear one.

People want communication, transparency, and frankly answers. So far emails haven't worked, phone calls have been ignored/line is now disconnected (?), and only a few pairs of skis have been shipped.

If an investigative piece comes up empty, what options are left?

Calling people out shouldn't be the first resort, but sometimes it needs to happen to get results.

Revision has had more than enough time to address these issues but have avoided them completely. It's time to apply some pressure.

I'd be livid if I was a 16 year old kid who ordered a new pair of skis over the summer and never received them and my constant attempts to get clarification on issues were rebuffed.

That's my 2 cents.


I would honestly be more livid if an investigative piece did manage to get an official response out of Revision. If you're willing to talk to the press but not your rightfully pissed off customers,

Apr 7 2017 12:50AM
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theabortionator
Posts: 51629 - Karma: 162,075
Did this thread dip into another dimension? A bunch of replies disappeared. I wonder what will show up first, this reply, or anyone's skis.
Apr 7 2017 1:05AM
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leprechaunsissy
Posts: 645 - Karma: 237
It would appear that this company has come to an end.
Apr 7 2017 2:55AM
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TimHall
Posts: 207 - Karma: 270
Went to my bank a little less than two weeks ago to get the issue resolved. Got my money back in less than 15 days. Still no response from revision. If you haven't talked to your bank yet id highly recommend it. Believe it or not banks are usually on your side for this kind of thing.
Apr 7 2017 3:24PM
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TimHall
Posts: 207 - Karma: 270
Also, is anyone else having issues with this thread not showing recent posts?
Apr 7 2017 3:25PM
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TimHall
Posts: 207 - Karma: 270
TimHallAlso, is anyone else having issues with this thread not showing recent posts?


Disregard
Apr 7 2017 3:26PM
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theabortionator
Posts: 51629 - Karma: 162,075
TimHallAlso, is anyone else having issues with this thread not showing recent posts?


TimHallDisregard



Magic
Apr 7 2017 4:46PM
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TheSmokinL
Posts: 496 - Karma: 1,615
ZeMagnificentKevThis is some bullshit, glad everyones getting refunds etc, those poor riders though.


Considering it's exetemly likely that the riders were riding skis free or at discount, the consumers are still enevitably the ones that got tooled hard.
There's kids who tossed around their own $300-500 on skis from saving summer money or help from parents - who likely can't justify that $$ for their kids in the first place - to have a no show on product for MONTHS.

Riders will get picked up again and get free shit.
This is a bigger problem.
Apr 7 2017 4:56PM
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Mr.Mitten
Posts: 1325 - Karma: 3,835
TheSmokinLConsidering it's exetemly likely that the riders were riding skis free or at discount, the consumers are still enevitably the ones that got tooled hard.

Riders will get picked up again and get free shit.
This is a bigger problem.


honestly I would say everyone got dicked around equally hard. Rider's didn't get skis this season, riders were fully out of contact with the owners. I can't even imagine how hard it would be to put out a segment of any sorts when you aren't getting hooked up, then imagine trying to get picked up by another company (especially for the smaller guys) when they just went a whole season with the inability to produce content or travel. Everyone's situation is shitty, but don't discredit how fucked the athletes got.
Apr 7 2017 5:16PM
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TheSmokinL
Posts: 496 - Karma: 1,615
Mr.Mittenhonestly I would say everyone got dicked around equally hard. Rider's didn't get skis this season, riders were fully out of contact with the owners. I can't even imagine how hard it would be to put out a segment of any sorts when you aren't getting hooked up, then imagine trying to get picked up by another company (especially for the smaller guys) when they just went a whole season with the inability to produce content or travel. Everyone's situation is shitty, but don't discredit how fucked the athletes got.


Touché. You bring a valid point to the conversation. Inevitably this situation hinders the company, for the profit and substance of the company only. Of course it's going to suck for the riders, but this whole thread is user/consumer based to the point that a pre-sale and the reship due to "manufacture malfunction" for the skis led to the entire end of the company to the means of absolutely no contact or functional communication. This is why the customers took a hit beyond reasonable means. The athletes continually have an opportunity to release content whether it's on revisions skis or not.
Apr 7 2017 6:00PM
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theabortionator
Posts: 51629 - Karma: 162,075
Holy shit! Did anybody see their latest update on insta? Wtf?!?!?

Apr 8 2017 1:24PM
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Swandog7
Posts: 4955 - Karma: 9,021
theabortionatorHoly shit! Did anybody see their latest update on insta? Wtf?!?!?



Just deleted it too. Id say if you don't have your skis now, you're not going to get them
Apr 8 2017 1:27PM
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cobra_commander
Posts: 16909 - Karma: 4,686
Fucking shameful
Apr 8 2017 2:06PM
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Session
Posts: 5375 - Karma: 22,080
Someone should catch a beating.
Apr 8 2017 2:21PM
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reet.gang
Posts: 15 - Karma: 63
revision just challenged my bank claim...... So they basically took my refunded money back... wtf is going on
Apr 8 2017 2:41PM
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Obie.
Posts: 1741 - Karma: 3,646
theabortionatorHoly shit! Did anybody see their latest update on insta? Wtf?!?!?



Jesus Christ how disrespectful can you get. There's people without skis still & you're on a "well deserved vacation".
Apr 8 2017 4:15PM
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gaper-raper
Posts: 598 - Karma: 2,602
By now I'd say that they deserve to be spoken about from the athletes or people in the industry that know more than we do. Its shameful that they could post pictures like that and be counter claiming the poor kids that want there money back. This would be a whole different story if they kept their communication the whole time but the lack of it and the picture of paradise to me seems like its a start of a new chapter for them.
Apr 8 2017 7:27PM
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ghoti_hook
Posts: 243 - Karma: 1,225
theabortionatorHoly shit! Did anybody see their latest update on insta? Wtf?!?!?



Apr 8 2017 7:58PM
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Mr.Mitten
Posts: 1325 - Karma: 3,835
theabortionatorHoly shit! Did anybody see their latest update on insta? Wtf?!?!?



wait this is real... Bill, get your ass out of Florida and start shipping kids skis, this is heinous
Apr 9 2017 2:07AM
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RudyGarmisch
Posts: 25443 - Karma: 13,844
Apr 9 2017 4:13AM
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Rparr
Posts: 5562 - Karma: 45,575
LOL and they're challenging bank claims while they're doing this?

Seriously, this is on the level of shenanigans that darknet drug dealers pull when they want to quit. They usually just take in a bunch of fucking orders that they never ship out and then close up shop with all the cash money. I never thought I'd see the day where this would be used in a legitimate industry so blatantly, I thought we were supposed to be protected from this garbage.
Apr 9 2017 8:47AM
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Smart-Skis
Posts: 66 - Karma: 594
This is just awful I feel bad for all of you that purchased skis last summer. I know this is a little late in the season but i have two demo skis from this past season that are no longer needed. If anyone is still waiting for their skis and wants them for the price of shipping hit me up.
Apr 9 2017 11:55AM
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RespectTheTrees
Posts: 40 - Karma: 46
Smart-SkisThis is just awful I feel bad for all of you that purchased skis last summer. I know this is a little late in the season but i have two demo skis from this past season that are no longer needed. If anyone is still waiting for their skis and wants them for the price of shipping hit me up.


This guy is Awesome holy shit
Apr 9 2017 12:22PM
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Pizzaboiii
Posts: 41 - Karma: 113
Smart-SkisThis is just awful I feel bad for all of you that purchased skis last summer. I know this is a little late in the season but i have two demo skis from this past season that are no longer needed. If anyone is still waiting for their skis and wants them for the price of shipping hit me up.


Interested!
Apr 10 2017 2:29PM
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Park_Ranger
Posts: 3825 - Karma: 8,635
https://www.instagram.com/powbrewer/
Apr 10 2017 2:38PM
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TheSmokinL
Posts: 496 - Karma: 1,615
Park_Rangerhttps://www.instagram.com/powbrewer/


Of course it's private
Apr 10 2017 2:40PM
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reet.gang
Posts: 15 - Karma: 63
Am I the only one to have revision challenge their claim? They had around 45 days to go to your bank and do so. I thought I had pulled out of bullshit until my bank called and said revision had its dick in my ass again. The situation just keeps getting worse and worse. Now my money is tangled in all this legal bullshit.

I just really want to know if they are actually trying to produce skis or scam people. At the moment it sure feels like a scam.
Apr 10 2017 7:16PM
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.Hugo.
Posts: 17360 - Karma: 28,484
reet.gangAm I the only one to have revision challenge their claim? They had around 45 days to go to your bank and do so. I thought I had pulled out of bullshit until my bank called and said revision had its dick in my ass again. The situation just keeps getting worse and worse. Now my money is tangled in all this legal bullshit.

I just really want to know if they are actually trying to produce skis or scam people. At the moment it sure feels like a scam.


How in the hell could they possibly challenge it?
Apr 10 2017 7:59PM
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danbrown
Posts: 11939 - Karma: 21,826
reet.gangAm I the only one to have revision challenge their claim? They had around 45 days to go to your bank and do so. I thought I had pulled out of bullshit until my bank called and said revision had its dick in my ass again. The situation just keeps getting worse and worse. Now my money is tangled in all this legal bullshit.

I just really want to know if they are actually trying to produce skis or scam people. At the moment it sure feels like a scam.



out of curiosity, how did they challenge it? in order to dispute a claim like that, revision has to provide sufficient proof that they held up their end of the agreement and fulfilled your order. did they provide your bank with a tracking number or proof of delivery or anything? did they finally ship your skis?
Apr 10 2017 8:00PM
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128368798788
Posts: 0 - Karma: 1,167
reet.gangrevision just challenged my bank claim...... So they basically took my refunded money back... wtf is going on


danbrownout of curiosity, how did they challenge it? in order to dispute a claim like that, revision has to provide sufficient proof that they held up their end of the agreement and fulfilled your order. did they provide your bank with a tracking number or proof of delivery or anything? did they finally ship your skis?


If Revision is actually refuting your bank claim and attempting to recoup the money you spent with them, then we are honestly approaching grounds for civil suit. With what danbrown said, can you ask your bank to send documentation of Revision's bank claim reversal?
Apr 10 2017 10:14PM
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128368798788
Posts: 0 - Karma: 1,167
P.S. can anyone of the older NS members or moderators remember who the user was who was going to law school and was like the old hand at legal issues on the forums? we're talking at least 8-9 years ago, but would love to have him chime in right now to hear his thoughts on the situation.
Apr 10 2017 10:18PM
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SofaKingSick
Posts: 9283 - Karma: 60,911
MAHONEboneP.S. can anyone of the older NS members or moderators remember who the user was who was going to law school and was like the old hand at legal issues on the forums? we're talking at least 8-9 years ago, but would love to have him chime in right now to hear his thoughts on the situation.


Jd may? Might just be "jd" now
Apr 10 2017 11:33PM
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Park_Ranger
Posts: 3825 - Karma: 8,635
MAHONEboneP.S. can anyone of the older NS members or moderators remember who the user was who was going to law school and was like the old hand at legal issues on the forums? we're talking at least 8-9 years ago, but would love to have him chime in right now to hear his thoughts on the situation.


Was it Woozy?
Apr 11 2017 1:18AM
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128368798788
Posts: 0 - Karma: 1,167
MAHONEboneIf Revision is actually refuting your bank claim and attempting to recoup the money you spent with them, then we are honestly approaching grounds for civil suit. With what danbrown said, can you ask your bank to send documentation of Revision's bank claim reversal?


To clarify my earlier statement, there's a very minimal chance that Revision does actually see any sort of litigation with the current situation standing right now. If anything, Arbitration would probably be the highest level this would go to on all accounts, and even that would take a lot more time, money, and energy to even get to there.

None-the-less, if Revision: 1) failed to abide by the terms and conditions of the transaction by failing to deliver the purchased product to the customer outside of the promised delivery date within a reasonable time frame (I'd argue 60+ days is way outside of reasonable time frame, even if they simply gave a vague description of the promised date such as "Mid-January" or offering a $100 voucher for purchase of other merchandise), 2) failing to notify the customer of a revised or amended promised delivery date, and 3) attempted to refute bank claim reversals by providing little to no proof or evidence of a valid tracking number or valid confirmation of shipping the product, then Revision is starting to walk outside the lines of company malfeasance and into a whole other world of hurt.

Even if Revision said we're keeping the skis and we're only giving you half of your money back (still fucked up to do, I'm not defending this either), going back to refute bank claim reversals without proper documentation is so ballsy it's unreal, and reaching the point of more than just unethical...

By any chance, can anyone who purchased skis post a copy of the fine print when they bought the skis? I know it's a long shot but it could really help clarify some finer details
SofaKingSickJd may? Might just be "jd" now

Great looks, it was definitely J.D. Would love for him to come in right now and hear his take on Revision attempting to reverse bank claims.
Apr 11 2017 1:47AM
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Rparr
Posts: 5562 - Karma: 45,575
Wait, didn't somebody find and post Bill Wanrooy's house in this thread? We should pay these motherfuckers a visit.
Apr 11 2017 8:17AM
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reet.gang
Posts: 15 - Karma: 63
danbrownout of curiosity, how did they challenge it? in order to dispute a claim like that, revision has to provide sufficient proof that they held up their end of the agreement and fulfilled your order. did they provide your bank with a tracking number or proof of delivery or anything? did they finally ship your skis?


All i know is the bank called my dad to let him know what happened. I'll get in touch with my bank and get some more info.. But as of now I don't know what proof they used
Apr 11 2017 11:15AM
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Young_patty
Posts: 3280 - Karma: 37,904
reet.gangAll i know is the bank called my dad to let him know what happened. I'll get in touch with my bank and get some more info.. But as of now I don't know what proof they used


Honestly they're probably using the "your order has been completed" BS email they sent everyone a couple months ago.
Apr 11 2017 11:22AM
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danbrown
Posts: 11939 - Karma: 21,826
If anyone else has any issues with refunds, I would HEAVILY recommend contacting your state's attorney general to file additional claims. Or, do that regardless.
Apr 11 2017 11:35AM
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a_burger
Posts: 5235 - Karma: 20,715
The referenced post has been removed.


probably have contracts which would prevent that
Apr 11 2017 12:08PM
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Trefin
Posts: 113 - Karma: 257
a_burgerprobably have contracts which would prevent that


Revision is a small company, they likely don't have the funds to enact petty litigation against people in another country on top of handling a civil suit if one happens. Based on that IG post it looks like hes blowing through the money hes grifting off his customers on vacations to Florida and other shit.
Apr 11 2017 12:44PM
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Bassin
Posts: 273 - Karma: 748
Can't believe this is all still going on. Some interesting information on the T&C page on the Revision website concerning arbitration, class action, cancellation policy. Linked below.

https://www.revisionskis.com/company/terms-conditions/
Apr 11 2017 1:23PM
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Trefin
Posts: 113 - Karma: 257
Skora89Can't believe this is all still going on. Some interesting information on the T&C page on the Revision website concerning arbitration, class action, cancellation policy. Linked below.

https://www.revisionskis.com/company/terms-conditions/


Thanks for posting this.

"Cancellation/Refund Policy
You may cancel your order at any time before it has shipped to you (excluding pre-sale orders). Orders placed via pre-sale are not eligible for order cancellation. Unused products in original packaging may be returned for a full refund within 14 days of purchase."

I believe one person in this thread tried to return his skis and was unable due to lack of communication from Revision (not able to obtain a return address).
In doing so, they've effectively broke their own terms and conditions by not providing a return shipping address, hence it is impossible to return your item within 14 days of purchase for a full refund.
Apr 11 2017 4:22PM
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DayMan
Posts: 4704 - Karma: 8,748
TrefinThanks for posting this.

"Cancellation/Refund Policy
You may cancel your order at any time before it has shipped to you (excluding pre-sale orders). Orders placed via pre-sale are not eligible for order cancellation. Unused products in original packaging may be returned for a full refund within 14 days of purchase."

I believe one person in this thread tried to return his skis and was unable due to lack of communication from Revision (not able to obtain a return address).
In doing so, they've effectively broke their own terms and conditions by not providing a return shipping address, hence it is impossible to return your item within 14 days of purchase for a full refund.


As accurate as that is, I still don't think they give a shit
Apr 11 2017 4:30PM
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reet.gang
Posts: 15 - Karma: 63
Young_pattyHonestly they're probably using the "your order has been completed" BS email they sent everyone a couple months ago.

I spoke to my bank and they said revision challenged my claim because of the "delivery date" they gave me... wtf. I sent my bank all the emails.
Apr 11 2017 10:57PM
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Young_patty
Posts: 3280 - Karma: 37,904
reet.gangI spoke to my bank and they said revision challenged my claim because of the "delivery date" they gave me... wtf. I sent my bank all the emails.


Yeah dude that's fucked, hopefully your bank sees that it's BS and you can keep your money.
Apr 11 2017 11:02PM
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Lonely
Posts: 6741 - Karma: 61,663
RparrWait, didn't somebody find and post Bill Wanrooy's house in this thread? We should pay these motherfuckers a visit.

Which hunting on social media is fine. No need to do it irl. don't be like these revision do your shit legally
Apr 11 2017 11:40PM
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theabortionator
Posts: 51629 - Karma: 162,075
danbrownIf anyone else has any issues with refunds, I would HEAVILY recommend contacting your state's attorney general to file additional claims. Or, do that regardless.


This shit is going next level gnar.


Not good at all. I hope everyone gets their money back or at least some fucking skis by next season.
Apr 11 2017 11:49PM
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