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Revision Messed Up

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Jcamotts
Posts: 156 - Karma: 2,598
So, back in September I was looking around for a new pair of skis for this season. After hours of searching, someone recommended revision skis. They look sick so I got them for a sick deal during the pre-sale. There was only one slight issue, the skis ship date was "mid November" although that was kinda annoying I knew I wouldn't be skiing at all between now and that time. Fast foward almost 3 months and I still havent heard from them, so I sent them an email regarding the shipping. They said that they would contact me in the next week for an Update. They sent another email a few days later saying they ran into some issues during production. "Due to some quality inconsistencies, we made the decision to rebuild a good portion of our skis". At that time I was like "ok, well I would rather wait 2-3 more weeks for solid skis then get low-quality skis now". They also said they would send another email in about a week for a new ETA. I got the email this morning and they said the new shipping date would be THE FIRST WEEK OF JANUARY. Thats almost have way into the ski season. I'm disappointed because the skis looked so fun but theres no way im waiting that long.


But thats not all, they also gave me (and all other customers) a $100 coupon to there website. Sure I appreciate them going out of there way to do that because they definitely feel bad abut this whole situation, but $100 is not gonna keep me waiting around for another month and a half. So, what do you guys think. Are any of you guys in the same Boat as Me?
Could this issue possibly be the end of revision?
Nov 26 2016 10:17AM
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Chubz.
Posts: 13918 - Karma: 25,661
I'm so happy I decided to go with Vishnu instead of revision
Feb 19 2017 3:57PM
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the.north.skier
Posts: 5 - Karma: 13
I live in Denver and my talismans supposedly arrived at their warehouse in Denver over two weeks ago and I haven't even got an email that they've been shipped. I can't understand how it can take this long. I can't help but feel like this has put a huge downer on my season and I feel stupid for ordering from them
Feb 19 2017 11:16PM
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Swandog7
Posts: 4955 - Karma: 9,021
Did gear testers last year have to wait this long as well? This is rediculous
Feb 20 2017 1:59PM
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hoodwinkh
Posts: 18 - Karma: 25
Since I'm in France and I ordered one of the last pairs of Blinks, think I have no hope of getting them for the remainder of the season. Gonna go for Masterblaster skis instead and cancel the payment with the bank. Depressing. Emailed twice more and heard nothing.
Feb 20 2017 3:23PM
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Young_patty
Posts: 3282 - Karma: 37,945
hoodwinkhSince I'm in France and I ordered one of the last pairs of Blinks, think I have no hope of getting them for the remainder of the season. Gonna go for Masterblaster skis instead and cancel the payment with the bank. Depressing. Emailed twice more and heard nothing.


Yeah dude I ordered mine in August a few days after pre orders started and I have no hope in actually using them this season.
Feb 20 2017 8:11PM
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GrandThings
Posts: 3137 - Karma: 31,630
Would love to hear Dan's thoughts on this now
Feb 21 2017 10:38AM
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skiznuts
Posts: 462 - Karma: 784
GrandThingsWould love to hear Dan's thoughts on this now


Yeah not tryna hate on him, he's a great guy, but after all the praise he gave them, what does he think of Revision after all of this? Cause he might be the reason a few of these people bought their skis and are now in this situation.
Feb 21 2017 4:19PM
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GrandThings
Posts: 3137 - Karma: 31,630
skiznutsYeah not tryna hate on him, he's a great guy, but after all the praise he gave them, what does he think of Revision after all of this? Cause he might be the reason a few of these people bought their skis and are now in this situation.


Yeah, that came off in a dick way, I'm actually curious to hear what he/other industry folks think of this now that (I think it's safe to say) this has killed Revision
Feb 21 2017 4:27PM
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-Dan
Posts: 7130 - Karma: 51,765
GrandThingsWould love to hear Dan's thoughts on this now


soon
Feb 21 2017 9:24PM
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chris.goodhue
Posts: 946 - Karma: 6,209
has anyone successfully gotten their money back?

Feel like such an idiot for buying these skis, fuck this company
Feb 22 2017 4:26PM
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avarda
Posts: 60 - Karma: 215
chris.goodhuehas anyone successfully gotten their money back?

Feel like such an idiot for buying these skis, fuck this company


I'm not quite sure how far back you can go in regards to requesting a refund from you bank. For a lot of people (myself included) I would have paid for the skis back in August - being 6 months ago. Does anyone know how far back you can put in a fraud claim with their banks?

After the first few people posted that they have received their skis a week or two ago, it seems as if this has somewhat dried up. Haven't seen many people post that they have got their skis in the last week.

Has anyone received their skis in the last week or so?
Feb 22 2017 4:53PM
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isak.frykman
Posts: 4 - Karma: 15
Is it just me who is curious about their Instagram story (about 15 min ago)????
Shouldn't they be working fucking day and night to get all the skis out? I don't really get it. Saw that they've posted a story but that wasn't what I was hoping for. I mean, months without any social media useage at all, and now they post a shit story, going in a car by some house's or something like that, lol.
Feb 22 2017 5:32PM
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EdwardSkiden
Posts: 1 - Karma: 411
isak.frykmanIs it just me who is curious about their Instagram story (about 15 min ago)????


Looks like a getaway video.

I know a lot about getaways.
Feb 22 2017 6:11PM
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nottyham4
Posts: 13 - Karma: 32
I live in Denver, conveniently in the same city as their warehouse. I sent several emails and left a few voicemails even, telling them I'd be happy to pick them up myself. Haven't received any responses whatsoever.

I echo you, I feel like a fucking idiot too. How the hell does it take over 2 and a half business weeks to ship your product to someone in the same city. Amazon Prime can ship in two hours within the same city (terrible comparison, I know, but shit it's not that hard to pack a box, slap a label on it, and have literally any type of courier deliver it for you by the end of the week). I don't care how shitty this is for you Revision, just get it done.

If anyone has any idea on whether or not we can still file a dispute with the bank, let us know. Bought these back on Aug. 30th or so. Kept seeing glimpses of hope that I would actually get the skis, but about ready to get my $400 back, if it's at all possible.
Feb 22 2017 6:32PM
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tdollo
Posts: 3772 - Karma: 18,562
ordered on August 14th and just got an email saying my order is "complete". i guess that means its in a box ready to get picked up and shipped? fuck this company sucks, should not have taken a chance on a small company like this (not saying all small brands blow cuz i know some are sick af) shoulda bought armadas
Feb 22 2017 6:51PM
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Kolbalt7
Posts: 55 - Karma: 74
tdolloordered on August 14th and just got an email saying my order is "complete". i guess that means its in a box ready to get picked up and shipped? fuck this company sucks, should not have taken a chance on a small company like this (not saying all small brands blow cuz i know some are sick af) shoulda bought armadas


so what skis did you get? seems they're shipping by ski type. if you got Talismans I have some hope
Feb 22 2017 6:55PM
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jbond3
Posts: 24 - Karma: 56
isak.frykmanIs it just me who is curious about their Instagram story (about 15 min ago)????
Shouldn't they be working fucking day and night to get all the skis out? I don't really get it. Saw that they've posted a story but that wasn't what I was hoping for. I mean, months without any social media useage at all, and now they post a shit story, going in a car by some house's or something like that, lol.


I tried to message them in hopes that somebody was actually on the account live. No luck. Fuck these guys
Feb 22 2017 8:03PM
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gbola
Posts: 266 - Karma: 737
what does "your order has been completed" mean?
Feb 22 2017 8:49PM
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a_burger
Posts: 5235 - Karma: 20,715
G-Bolawhat does "your order has been completed" mean?


skis have been handed over to the mail

what skis did you guys order? Talismans?
Feb 22 2017 8:55PM
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gbola
Posts: 266 - Karma: 737
a_burgerskis have been handed over to the mail

what skis did you guys order? Talismans?


subtractions, and to california. i think they are finally getting their shit together
Feb 22 2017 8:59PM
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gbola
Posts: 266 - Karma: 737
G-Bolasubtractions, and to california. i think they are finally getting their shit together


still screw this company, hmu if you wanna buy 176 subtractions
Feb 22 2017 9:00PM
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tdollo
Posts: 3772 - Karma: 18,562
Kolbalt7so what skis did you get? seems they're shipping by ski type. if you got Talismans I have some hope


Got 176 Dimes, well at least I hope to get them...
Feb 22 2017 9:51PM
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TimHall
Posts: 207 - Karma: 270
Kolbalt7so what skis did you get? seems they're shipping by ski type. if you got Talismans I have some hope


I order blinks, other people have gotten theirs but not me. Ordered august 14th, order not completed as of rn
Feb 22 2017 9:58PM
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The_Mitch
Posts: 68 - Karma: 151
My talismans were waiting for me when I got home from my trip out west. And there is no return information and no email response.
Feb 22 2017 9:59PM
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Session
Posts: 5379 - Karma: 22,209
The_MitchMy talismans were waiting for me when I got home from my trip out west. And there is no return information and no email response.


Like no return address on the package?
Feb 22 2017 10:14PM
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The_Mitch
Posts: 68 - Karma: 151
It just has an address for a shipping company in Aurora as the return address and the same on the packing list.
Feb 22 2017 10:24PM
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avarda
Posts: 60 - Karma: 215
Did anyone else end up ordering Bodrum's?
Feb 22 2017 10:34PM
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avarda
Posts: 60 - Karma: 215
avardaDid anyone else end up ordering Bodrum's?


Coincidentally - I just received an email (15 minutes ago) from revision expressing that my order has been completed.

I live in Australia, so expect to see me ripping park city of my revisions in 2019....
Feb 22 2017 10:51PM
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Hunterwagner
Posts: 13 - Karma: 36
I got my blinks last week, ordered August 22nd. When I tried filing a claim with my bank they told me since the purchase was that long ago it would take anywhere from 1-6months to get my money back... Mine was a debit card purchase though, and I read something online about debit refunds being a bit more difficult
Feb 22 2017 11:29PM
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Pizzaboiii
Posts: 41 - Karma: 113
Just got the "Your order is complete" email for my talismans I ordered back in September
Feb 22 2017 11:43PM
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reet.gang
Posts: 15 - Karma: 63
Im trying to stay positive through this and hope revision can bounce back after this season. I think we can all agree they really jumped the gun on the whole mass production thing. The factory fucking up the cores and the lack of staff doesn't help. Their website says "We are focused on making skis that are fun to ride" HAHA riding revisions?! Thats absurd! (JK thought that was funny)

What really sucks is all the kids (like me) who broke the banks to buy their product just to get email after email about their skis being delayed. Without being able to get my money back I was left with some broken afterbangs and a pair of revisions in some other part of the world.

I really tried to keep my glass half full for them but... It seems like something is wrong or they are flat out lying to us. Its been two weeks since I got the email saying may skis were in the warehouse. I haven't heard from them since. It seems like they don't even have my skis yet or they are just shipping one ski a day. doesn't make sense to me... If I was in their situation I would be shipping skis out like a mad man. Idk if they are lazy or have a legit problem, but not supporting them through this doesn't help. Thats the last thing they need.

well hopefully I'll have them by next season. Good luck Revision
Feb 22 2017 11:59PM
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AngryGramps
Posts: 243 - Karma: 707
to everybody who ordered talismans, a buddy of mine just got his tracking number for his today so they exist. I got my order complete email and then got a tracking number the next day then my skis a few days after that
Feb 23 2017 12:47AM
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Kolbalt7
Posts: 55 - Karma: 74
finally got my order complete email for my talismans. they definitely weren't shipping by order day
Feb 23 2017 6:57AM
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Randy_Quench
Posts: 5447 - Karma: 4,343
The_MitchMy talismans were waiting for me when I got home from my trip out west. And there is no return information and no email response.


The_MitchIt just has an address for a shipping company in Aurora as the return address and the same on the packing list.


hahaha they probably anticipated half their orders to be sent back so they strategically left out the return address.
Feb 23 2017 8:03AM
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hoodwinkh
Posts: 18 - Karma: 25
So I ordered my Blinks on the 19th of January and got an email yesterday saying the order was 'complete'. At the moment I'm living in France.

Concidentally, this was one day after I filed a claim with HSBC and got refunded on my debit purchase more or less straight away after explaining how I hadn't received the product or any response.

So given that I thought I was never going to see my skis I went ahead and ordered some master blasters just so I have something to ride for the rest of the season. So now, I can't afford both pairs and will either be broke if I end up paying for both, have to return the Blinks without knowing the return address or return the MB skis after JL himself was super sound to me and gave me a 20% discount as a pro deal. I'd rather my money went to them and supported Jskis, but I'm not sure that I'm going to be able to return the Blinks given what people above have said.

Thanks Revision.
Feb 23 2017 11:08AM
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Session
Posts: 5379 - Karma: 22,209
hoodwinkhSo I ordered my Blinks on the 19th of January and got an email yesterday saying the order was 'complete'. At the moment I'm living in France.

Concidentally, this was one day after I filed a claim with HSBC and got refunded on my debit purchase more or less straight away after explaining how I hadn't received the product or any response.

So given that I thought I was never going to see my skis I went ahead and ordered some master blasters just so I have something to ride for the rest of the season. So now, I can't afford both pairs and will either be broke if I end up paying for both, have to return the Blinks without knowing the return address or return the MB skis after JL himself was super sound to me and gave me a 20% discount as a pro deal. I'd rather my money went to them and supported Jskis, but I'm not sure that I'm going to be able to return the Blinks given what people above have said.

Thanks Revision.


I would imagine that Revision plans on being insolvent. Keep trying to get a return adress from them. If they can't/won't provide the RA, then that is their problem. Make sure you document. I doubt they can collect.
Feb 23 2017 11:59AM
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ItsyaboiHUCK
Posts: 102 - Karma: 245
Anyone notice that revision posted that offers ep 1 on their YouTube account trying to slime there way back on social scene
Feb 23 2017 12:31PM
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Session
Posts: 5379 - Karma: 22,209
ItsyaboiHUCKAnyone notice that revision posted that offers ep 1 on their YouTube account trying to slime there way back on social scene



Yah, here it is: https://www.youtube.com/watch?v=aWAIVV10yjM

They can post youtube videos, but not run a ski company.
Feb 23 2017 12:47PM
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TimHall
Posts: 207 - Karma: 270
TimHallI order blinks, other people have gotten theirs but not me. Ordered august 14th, order not completed as of rn


Update, got the order complete email this morning
Feb 23 2017 12:59PM
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hoodwinkh
Posts: 18 - Karma: 25
SessionYah, here it is: https://www.youtube.com/watch?v=aWAIVV10yjM

They can post youtube videos, but not run a ski company.


Bowing to your business savvy here; when you say they 'can't collect' you think they can't challenge my refund and I'm going to be with their skis and my money? Or you mean they won't physically come and collect the Skis so this is all dependant on whether or not there's a return address available. Sorry naive to these matters, to be honest.
Feb 23 2017 1:03PM
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Session
Posts: 5379 - Karma: 22,209
hoodwinkhBowing to your business savvy here; when you say they 'can't collect' you think they can't challenge my refund and I'm going to be with their skis and my money? Or you mean they won't physically come and collect the Skis so this is all dependant on whether or not there's a return address available. Sorry naive to these matters, to be honest.


I'm just saying. If they won't give you an RA, for something you already got a refund on, then they can't charge you. Make sure you document this, and consult with your bank to make sure they won't allow a charge to go through.
Feb 23 2017 1:11PM
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Young_patty
Posts: 3282 - Karma: 37,945
SessionYah, here it is: https://www.youtube.com/watch?v=aWAIVV10yjM

They can post youtube videos, but not run a ski company.


Honestly this pisses me off so much that they are trying to crawl back out of this with still no communication or anything. I made a YouTube account just to tear them a new one I doubt they'll respond though.
Feb 23 2017 1:23PM
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AngryGramps
Posts: 243 - Karma: 707
SessionYah, here it is: https://www.youtube.com/watch?v=aWAIVV10yjM

They can post youtube videos, but not run a ski company.


Usually athletes/athlete team managers upload edits to smaller channels like theirs, not the people/person in charge of actually running the business. also please stop giving banking and fraud advice here, most of what you have said is wrong. banks/credit card companies are pretty damn stingy about giving refunds and will only do it if there is a clearly fraudulent business involved. While Revision is garbage in terms of customer service and actually running a company, they do have a real business that sells real products which means a bank/credit card company probably won't see them as fraudulent and either not issue a refund or re-charge you for the product. Most of those protections are for when people steal your cards and buy shit in your name. I'd hate to see a kid dispute the charge and get money back, spend that money and then have the bank/credit card company come back and charge them again when they don't find evidence of fraud. That being said, if that happened they could maybe return the skis to Revision but given their lack of helpfulness right now I wouldn't bank on that working. Fucked up situation.
Feb 23 2017 1:36PM
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jbond3
Posts: 24 - Karma: 56
It looks like a bunch of orders just got completed today.(Mine included. I ordered some blinks on August 3rd).

Also Revison started to post again on their instagram story and they just uploaded their newest edit to youtube this morning. They still are a horrible company, but maybe somebody is starting to pull their head out of their ass and they are doing something right for a change.
Still not a fan of these guys, they cant even answer an email. However, maybe they aren't totally dead yet.

Still not going to close out the claim I filed with my credit card company until the skis are in my hand.
Feb 23 2017 1:39PM
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a_burger
Posts: 5235 - Karma: 20,715
seems to me they must have acquired some interns to run the company for them in the past few days and actually get shit done
Feb 23 2017 7:23PM
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270on420out
Posts: 7508 - Karma: 51,058
Revision will be back next season under a new name. Something along the lines of: "Third times a charm"
Feb 24 2017 8:43AM
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Session
Posts: 5379 - Karma: 22,209
angrygrampsUsually athletes/athlete team managers upload edits to smaller channels like theirs, not the people/person in charge of actually running the business. also please stop giving banking and fraud advice here, most of what you have said is wrong. banks/credit card companies are pretty damn stingy about giving refunds and will only do it if there is a clearly fraudulent business involved. While Revision is garbage in terms of customer service and actually running a company, they do have a real business that sells real products which means a bank/credit card company probably won't see them as fraudulent and either not issue a refund or re-charge you for the product. Most of those protections are for when people steal your cards and buy shit in your name. I'd hate to see a kid dispute the charge and get money back, spend that money and then have the bank/credit card company come back and charge them again when they don't find evidence of fraud. That being said, if that happened they could maybe return the skis to Revision but given their lack of helpfulness right now I wouldn't bank on that working. Fucked up situation.


The lack of shipping product in a timely manner (especially when there is a short window of opportunity to uitilize it) is fraudulent. Not offering refunds on failure to deliver IS fraudulent, ignoring any and all correspondence IS fraudulent.
You don't have to tell me what a bank/CC card company will or won't do for you. I'm an adult, and have been in similar situations outside the ski industry.I have never had my bank side with anyone lese but me when presented with documented proof of failure on the part of the other party.
Feb 24 2017 10:37AM
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danbrown
Posts: 11939 - Karma: 21,826
angrygrampsbanks/credit card companies are pretty damn stingy about giving refunds and will only do it if there is a clearly fraudulent business involved. While Revision is garbage in terms of customer service and actually running a company, they do have a real business that sells real products which means a bank/credit card company probably won't see them as fraudulent and either not issue a refund or re-charge you for the product. Most of those protections are for when people steal your cards and buy shit in your name


Please stop giving banking and fraud advice here, most of what you have said is wrong.

If the company can't provide sufficient evidence that the order was fulfilled, the customer wins the chargeback. Consequently, if the company does provide sufficient evidence showing the order was fulfilled (in a timely manner), the customer will not win the chargeback, and no money will be awarded. It's not complicated. Your statement about banks and credit card companies being stingy, is incorrect. Credit card companies want to keep their members happy, so if the evidence is there, the money goes right back into the customer's pocket.

"While Revision is garbage in terms of customer service and actually running a company, they do have a real business that sells real products which means a bank/credit card company probably won't see them as fraudulent"

This is completely untrue, and irrelevant. Real businesses that sell real products commit real fraud. If they take payment and the order is not fulfilled in the amount of time agreed upon when entering that "contract," that is considered fraud, and the card carrier will award the customer their money back. Chargebacks can be filed for services not rendered, merchandise not received, etc. It's the exact same process and the burden is on the merchant to provide evidence to the contrary.



Source: I deal with fraud claims and chargebacks every day.
Feb 24 2017 11:10AM
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Julius_Steezer
Posts: 776 - Karma: 4,536
DIRTYBUBBLERevision will be back next season under a new name. Something along the lines of: "Third times a charm"


I hope they come back as " extenuating circumstances" just to keep rolling off the revision theme
Feb 24 2017 12:29PM
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JWillySkeez
Posts: 424 - Karma: 1,096
Id actually like to ski a pair of dimes to see what they are like. Curious as to why this company was hyped. Not saying they are bad or good just curious.
Feb 24 2017 10:12PM
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