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Videos lagging on NS but not on other sites

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fredyferl
Posts: 2943 - Karma: 14,828
Every video I watch on here won't play smoothly, even in 360p, where on Youtube or Vimeo for example I can watch a video in HD without lagging at all.
Any solutions? Anyone else having the same problem?
Thanks
Aug 28 2016 1:21PM
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.Hugo.
Posts: 17360 - Karma: 28,484
ya ive had the same problem ever since they switched to the new player
Aug 28 2016 8:10PM
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Mingg
Posts: 13975 - Karma: 49,270
This was happening to me all this summer. All the computers at work wouldn't play the NS player all, but the vimeo/youtube edits linked to NS played fine. I could connect my laptop to the same wifi and it would play fine so it definitely wasn't the internet. At one point there was a little pop up that said to download the latest version of some adobe thing so I did that but it didn't change much.
Aug 31 2016 11:12PM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
FredyFerlEvery video I watch on here won't play smoothly, even in 360p, where on Youtube or Vimeo for example I can watch a video in HD without lagging at all.
Any solutions? Anyone else having the same problem?
Thanks


.Hugo.ya ive had the same problem ever since they switched to the new player


MinggThis was happening to me all this summer. All the computers at work wouldn't play the NS player all, but the vimeo/youtube edits linked to NS played fine. I could connect my laptop to the same wifi and it would play fine so it definitely wasn't the internet. At one point there was a little pop up that said to download the latest version of some adobe thing so I did that but it didn't change much.


Can everyone tell me what operating system / browser version / device you're experiencing this on?

Also, when exactly did you notice it started?
Sep 1 2016 11:53AM
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Mingg
Posts: 13975 - Karma: 49,270
Mr.BishopCan everyone tell me what operating system / browser version / device you're experiencing this on?

Also, when exactly did you notice it started?


I wish I could look it up but I don't work there anymore! ):
Sep 1 2016 11:57AM
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.Hugo.
Posts: 17360 - Karma: 28,484
Mr.BishopCan everyone tell me what operating system / browser version / device you're experiencing this on?

Also, when exactly did you notice it started?


Mac dont know the osx version, on chrome. Whenever the player was updated to the new one. It was a while ago
Sep 1 2016 12:07PM
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Dddsz
Posts: 3042 - Karma: 7,324
Yeah I don't even try anymore. Straight to youtube.
Sep 1 2016 12:44PM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
SconnieYeah I don't even try anymore. Straight to youtube.


browser / OS / Device please?

Would love to at least figure out was wrong.
Sep 1 2016 1:34PM
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fredyferl
Posts: 2943 - Karma: 14,828
Mr.BishopCan everyone tell me what operating system / browser version / device you're experiencing this on?

Also, when exactly did you notice it started?

I'm using Chrome on a Dell laptop, it probably started with the new player, but I'm not sure exactly when. On my phone (Android) I use chrome too and videos are fine though.
And I've updated my Adobe Flash Player and it didn't change anything
Sep 1 2016 2:41PM
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fredyferl
Posts: 2943 - Karma: 14,828
Mr.BishopCan everyone tell me what operating system / browser version / device you're experiencing this on?

Also, when exactly did you notice it started?


Oh and I can watch videos in 1080p with the Producer Program player no problem, but the other player lags in 360p.
Sep 1 2016 4:05PM
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brett_fisher
Posts: 2417 - Karma: 10,494
I have this same problem. Im positive its not my wifi because it works on my fams mac, when i use that. i recently got a Chromebook and it blows on videos that arn't on YouTube or vimeo think that it might be a device problem .
Sep 6 2016 2:14AM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
brett_fisherI have this same problem. Im positive its not my wifi because it works on my fams mac, when i use that. i recently got a Chromebook and it blows on videos that arn't on YouTube or vimeo think that it might be a device problem .


Trying to figure this out.
Sep 7 2016 3:35PM
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DominatorJacques
Posts: 11232 - Karma: 76,337
Mr.BishopCan everyone tell me what operating system / browser version / device you're experiencing this on?

Also, when exactly did you notice it started?


Firefox. Been like that with the NS player for a long time. One needs to basicly allow time for a download prior to playing the videos.
Sep 7 2016 10:31PM
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DominatorJacques
Posts: 11232 - Karma: 76,337
Mr.Bishopbrowser / OS / Device please?

Would love to at least figure out was wrong.


Oh yea, Mine is Windows 8. Again, Firefox.
Sep 7 2016 10:33PM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
DominatorJacquesFirefox. Been like that with the NS player for a long time. One needs to basicly allow time for a download prior to playing the videos.


Right, thanks for the info. We'll look into this after the beta galleries are out.
Sep 8 2016 10:11AM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
Actually try something for me -

Go into your profile settings (accessed from the dropdown of your username in the top right) and disable JW Player 7 beta.

See if that fixes it or breaks everything?
Sep 9 2016 4:30PM
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DominatorJacques
Posts: 11232 - Karma: 76,337
Mr.BishopActually try something for me -

Go into your profile settings (accessed from the dropdown of your username in the top right) and disable JW Player 7 beta.

See if that fixes it or breaks everything?


With the latest player everything was smooth. No delay on 720.
Then I disabled and got the white screen with no video at all.
Hope that helps you in some way. Windows 8 on Firefox
Sep 9 2016 6:11PM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
DominatorJacquesWith the latest player everything was smooth. No delay on 720.
Then I disabled and got the white screen with no video at all.
Hope that helps you in some way. Windows 8 on Firefox


Ah fuck never mind then, guess the old one is broken.
Sep 9 2016 6:17PM
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DominatorJacques
Posts: 11232 - Karma: 76,337
Mr.BishopAh fuck never mind then, guess the old one is broken.


I tried the old one on a new version of Windows 10 with firefox guest login and it worked okay there.
Sep 9 2016 8:49PM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
Are you guys still having problems with this?
Sep 28 2016 1:48PM
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DominatorJacques
Posts: 11232 - Karma: 76,337
Mr.BishopAre you guys still having problems with this?


No problem with the NS player here.
It is a bummer though when viewing latest stuff and scrolling down and viewing something, then hit the browser back button it always goes back to the hot tab. Used to be it went back to where you left off, or darn close to it on the same tab.
Again on the player. Used to be I had to wait for the old NS player to download almost the whole video before I could view without a stall. That is not the case anymore and I still have a slow modem.
Sep 28 2016 3:15PM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
DominatorJacquesIt is a bummer though when viewing latest stuff and scrolling down and viewing something, then hit the browser back button it always goes back to the hot tab. Used to be it went back to where you left off, or darn close to it on the same tab.


You talking about homepage or the videos specifically? Also mobile or Desktop?
Sep 28 2016 4:24PM
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DominatorJacques
Posts: 11232 - Karma: 76,337
Mr.BishopYou talking about homepage or the videos specifically? Also mobile or Desktop?


Yes, homepage tabs. Desktop, Firefox.
Sep 28 2016 5:00PM
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Mr.Bishop
Posts: 22708 - Karma: 76,635
DominatorJacquesYes, homepage tabs. Desktop, Firefox.


Ah yeah - sooooo....

I'd just live with that for now. We're actually working on a new homepage concept right now.
Sep 28 2016 5:22PM
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DominatorJacques
Posts: 11232 - Karma: 76,337
Mr.BishopAh yeah - sooooo....

I'd just live with that for now. We're actually working on a new homepage concept right now.


I will survive! Thanks
Sep 28 2016 6:28PM
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Elg
Posts: 2998 - Karma: 3,880
I'm still having issues with the video player. Youtube, vimeo, pornhub etc works fine, but the buffering on the NS player is not keeping up.

I'm on a macbook pro, using safari. Firefox is just as bad.
Oct 10 2016 3:06PM
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