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KilaTsunami
October, 2024

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HG Offer's Rail Warranty

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..=
Posts: 548 - Karma: 1,224
The best brand out has changed the game once again. Say what you want about Revisions quality, but an American made brand joining in on the same idea is pretty progressive. This only further encourages me to contemplate a pair of Stingers or Transfers.


http://hgskis.com/?page_id=2329


Now if only the Canadian dollar wasn't so weak...
May 11 2016 8:15PM
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kung_powpow
Posts: 1990 - Karma: 3,671
Hopefully this sets the standard for the rest of the industry... Too bad it cost $125+shipping for both ways tho
May 11 2016 8:21PM
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hot.pocket
Posts: 4225 - Karma: 10,625
kung_powpowHopefully this sets the standard for the rest of the industry


Good for HG, but I don't expect to see this across the industry any time soon.
May 11 2016 8:39PM
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..=
Posts: 548 - Karma: 1,224
I find it interesting how some of the smaller brands which are most core to our discipline have led the way with this new thinking. The only other brand I could perhaps see a change of heart happening to is ON3P, other than them and Revision/HG, you won't see this warranty anywhere else
May 11 2016 8:42PM
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hot.pocket
Posts: 4225 - Karma: 10,625
I don't see ON3P doing this, employees of brands like ON3P work way to hard for way too little to be warrantying every pair of skis that splits an edge.

Park skis can be kept in great condition for multiple seasons if you take the time to properly care for and prep the edges for rails.
May 11 2016 8:52PM
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eheath
Posts: 61603 - Karma: 123,084
hot.pocketGood for HG, but I don't expect to see this across the industry any time soon.


Yeah I don't see it either.

Why should a company warranty your ski because you slammed them into metal over, and over, and over again? Sure if your ski breaks from a fall or a weird accident, sure but no one should have to warranty a ski because you grind rails.
May 11 2016 10:05PM
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-Dan
Posts: 7130 - Karma: 51,749
I think it's dope if the consumer understands it. This isn't free new skis when you get an edge crack. This is skis replaced if yours become unrideable because of the skiing we choose to do.

As awesome as these warranties are, we as consumers are responsible for not taking advantage of it.
May 11 2016 10:21PM
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mat_espo
Posts: 267 - Karma: 771
This is great as long as there aren't people taking advantage of it and screwing hg as soon as their top sheet chips.

Then for us in Canada, even with the skis on sale for 580CAD right now plus the 160 for damage and shipping both ways it gets pretty pricey. I'm all for supporting small companies like this that really support our sport but it's a tough decision between spending close to 800$ for hgs or getting a 300-400 dollar pair from my local shop. if they happen to break on me then I can buy another pair and not have to wait around for a couple weeks while I wait for my skis to be replaced.
May 11 2016 10:33PM
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..=
Posts: 548 - Karma: 1,224
mat_espoThis is great as long as there aren't people taking advantage of it and screwing hg as soon as their top sheet chips.

Then for us in Canada, even with the skis on sale for 580CAD right now plus the 160 for damage and shipping both ways it gets pretty pricey. I'm all for supporting small companies like this that really support our sport but it's a tough decision between spending close to 800$ for hgs or getting a 300-400 dollar pair from my local shop. if they happen to break on me then I can buy another pair and not have to wait around for a couple weeks while I wait for my skis to be replaced.


I agree with the second part, conversion rates are what really hurts the potential Canadian customers. For future seasons when our currency has rebounded it could potentially be quite useful however
May 11 2016 10:35PM
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BLACKLIVESMATTER
Posts: 721 - Karma: 1,255
eheathYeah I don't see it either.

Why should a company warranty your ski because you slammed them into metal over, and over, and over again? Sure if your ski breaks from a fall or a weird accident, sure but no one should have to warranty a ski because you grind rails.


Why should a ski company advertise a terrain park ski if they are not going to cover that product for everything they advertised for?
May 12 2016 1:14PM
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Upstate_Willis
Posts: 708 - Karma: 7,860
mat_espoThis is great as long as there aren't people taking advantage of it and screwing hg as soon as their top sheet chips.

Then for us in Canada, even with the skis on sale for 580CAD right now plus the 160 for damage and shipping both ways it gets pretty pricey. I'm all for supporting small companies like this that really support our sport but it's a tough decision between spending close to 800$ for hgs or getting a 300-400 dollar pair from my local shop. if they happen to break on me then I can buy another pair and not have to wait around for a couple weeks while I wait for my skis to be replaced.


I Think, if I read the warranty right. You only pay the 160CAD if you decide you need to warranty your skis, and if HG decides that your skies are in fact covered under warranty.
May 12 2016 2:16PM
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cydwhit
Posts: 5070 - Karma: 43,008
This sounds more to me like a repair service than a warranty.

A warranty would come free with the ski. Not to hold them up as a perfect example at all, but look at Revision for an example of that.

Doing this for the cost of shipping is very different from doing it for $125.

And I agree with Eheath on this one. A rail warranty (a true warranty, not some sort of repair service like this) doesn't make sense for a lot of brands. By the very nature of hitting rails you are causing damage to skis, you are exponentially increasing their rate of failure. So if a company doesn't want to take on that financial burden I see no reason they should.
May 12 2016 3:41PM
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BLACKLIVESMATTER
Posts: 721 - Karma: 1,255
cydwhitThis sounds more to me like a repair service than a warranty.

A warranty would come free with the ski. Not to hold them up as a perfect example at all, but look at Revision for an example of that.

Doing this for the cost of shipping is very different from doing it for $125.

And I agree with Eheath on this one. A rail warranty (a true warranty, not some sort of repair service like this) doesn't make sense for a lot of brands. By the very nature of hitting rails you are causing damage to skis, you are exponentially increasing their rate of failure. So if a company doesn't want to take on that financial burden I see no reason they should.


$125 and you get a brand new pair of skis. no repair service

Why should a company market and advertise a ski with the ability to do something if they are not going to stand behind that action being done.
May 13 2016 9:12AM
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Shoey-Ski
Posts: 1649 - Karma: 6,190
Omg here we go again, ranting about how on3p doesn't have a rail warentee, just because a company doesn't have rail warentee doesn't mean they don't stand by their skis, and it says nothing about how long a companies ski will last. Companies like revision may pay 50 bucks a pair for some Chinese company to manufacture their skis, Hg for example most likely pays the 125 they charge for the warentee, for the materials and labor that goes into making their skis, maybe even more, but they can't be loosing too much, these warentees seem way more of a marketing tool then something actually designed to help, For example on3p knows that their skis will be slammed against metal with 100s of lbs of force on a daily basis, so they (as well as other companies , J, HG, Moment, etc) use the thickest edges and bases available, and if you would get an edge crack they offer to fix them for free. That's saying something about a company imho. So before everyone goes on about ranting about other brands, look into what your actually talking about
May 13 2016 11:50AM
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cydwhit
Posts: 5070 - Karma: 43,008
BlackSam$125 and you get a brand new pair of skis. no repair service

Why should a company market and advertise a ski with the ability to do something if they are not going to stand behind that action being done.


It says "repair or replace"

And either way, you're still paying extra for this "warranty" so it's not comparable to a free warranty that comes with purchase.

Those companies you are attacking market the skis as being able to hit rails, but not indefinitely, without any damage.

It's a fact that if you hit rails enough you will damage ANY pair of skis. Revision will give you new skis (hint: I'd bet a large amount of money that Revision's margins on a pair of skis are much higher than most of the other companies mentioned in this thread) HG will charge you $125 and give you new skis, ON3P will repair your skis if you ship them to them, other companies will do their thing, etc.

This is not a "standing behind the product" issue. This is a "can we afford to offer a rail warranty so we can sell a bunch of skis to kids on NS who think they deserve it" issue.

Skiing rails is fundamentally harder on a pair of skis than not hitting rails. How a company deals with that varies between brands based on their business and marketing strategy.

I see no reason to demand that warranty as a right. Talk with your money, go buy HG or Revision if that warranty is the most important thing to you, but I have a hard time faulting any company for not offering it.
May 13 2016 12:10PM
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hot.pocket
Posts: 4225 - Karma: 10,625
BlackSamWhy should a company market and advertise a ski with the ability to do something if they are not going to stand behind that action being done.


Ski edges will hold up if you take proper care of them.
May 13 2016 12:10PM
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t-raw
Posts: 325 - Karma: 1,150
cydwhitI see no reason to demand that warranty as a right. Talk with your money, go buy HG or Revision if that warranty is the most important thing to you, but I have a hard time faulting any company for not offering it.


or buy HGs cus theyre the illest fuckin skis in the game and the durability is unreal
May 13 2016 11:17PM
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cydwhit
Posts: 5070 - Karma: 43,008
hunna_tyor buy HGs cus theyre the illest fuckin skis in the game and the durability is unreal


IP check on Aisle 5 please!


Make a ski over 182 and stop trash talking in the forums and I'll take HG seriously.
May 13 2016 11:21PM
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nutz.
Posts: 3150 - Karma: 6,712
BlackSam$125 and you get a brand new pair of skis. no repair service

Why should a company market and advertise a ski with the ability to do something if they are not going to stand behind that action being done.


It literally says repair or replace for your payment of $125. Also says excessive structural cracks etc. What is excessive in their eyes?

If we're going on that ON3P helps repair major damage if you pay shipping both ways (or at least they did, not sure if this is still the case)

And they don't because no one's figured out a way for metal to not break under stress after repeatedly hitting metal over time. Shit's gonna break, that's just the way things work. Sure some might be less break prone but nothing's indestructable and can take that impact over and over again. You seem to not have a good grasp of what happens when things hit each other.
May 13 2016 11:52PM
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tcurle
Posts: 1256 - Karma: 5,278
I think anyone who makes an issue about edge cracks needs a reality check. It's awesome that they're doing warrenty, but if you are primarily a rail skier your skis are going to get beat up.

If a buy a skateboard deck, and just ride it causally sliding rails and dropping stuff, it's going to hold up. If I am pushing myself and going hard I'll eventually break it.

Can't hold your gear to unrealistic expectations and shit on other hardworking companies, like ON3P for not warranting something that is bound to happen.
May 13 2016 11:56PM
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onenerdykid
Posts: 6657 - Karma: 10,897
BlackSam$125 and you get a brand new pair of skis. no repair service

Why should a company market and advertise a ski with the ability to do something if they are not going to stand behind that action being done.


cydwhitIt says "repair or replace"

And either way, you're still paying extra for this "warranty" so it's not comparable to a free warranty that comes with purchase.

Those companies you are attacking market the skis as being able to hit rails, but not indefinitely, without any damage.

It's a fact that if you hit rails enough you will damage ANY pair of skis. Revision will give you new skis (hint: I'd bet a large amount of money that Revision's margins on a pair of skis are much higher than most of the other companies mentioned in this thread) HG will charge you $125 and give you new skis, ON3P will repair your skis if you ship them to them, other companies will do their thing, etc.

This is not a "standing behind the product" issue. This is a "can we afford to offer a rail warranty so we can sell a bunch of skis to kids on NS who think they deserve it" issue.

Skiing rails is fundamentally harder on a pair of skis than not hitting rails. How a company deals with that varies between brands based on their business and marketing strategy.

I see no reason to demand that warranty as a right. Talk with your money, go buy HG or Revision if that warranty is the most important thing to you, but I have a hard time faulting any company for not offering it.


Cyd is spot on here. You guys are confusing "guarantee" and "warranty" and "crash replacement policy". They
are not equally synonymous with each other.

A warranty is a specific type of guarantee that protects the owner from manufacturer's defects in materials or workmanship for a specified period of time. What HG and Revision are doing do not constitute a warranty. Their plans constitute a crash replacement policy. A crash replacement policy means that you broke something but the company will sell you a new one or fix it at a discounted price.

You see this also with helmet and bicycle wheel manufacturers all the time. Warranties cover defects in materials or workmanship. If you crack a pair of rims on a rock it does not constitute a warranty unless the failure happened due to a defect in materials or workmanship. If the crack happened because you did something, then it's not a warranty. But since companies know this stuff happens, they offer a crash replacement policy for the broken piece of equipment. And this is what HG and Revision are doing.

It is not a warranty and if you expect other brands to treat it like a warranty you will be severely mistaken and disappointed, no matter if it's skis, bikes, cars, boats, etc.
May 14 2016 5:26AM
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.squirrely.
Posts: 7563 - Karma: 7,546
cydwhitMake a ski over 182


This, would have bought transfers if they came in a normal size. 178 only for a ski with rocker makes no sense
May 14 2016 10:50AM
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iggyskier
Posts: 10447 - Karma: 10,018
nutz.If we're going on that ON3P helps repair major damage if you pay shipping both ways (or at least they did, not sure if this is still the case)


For clarity on our policy, if you ship the skis to us, we will fix them for free and cover the return cost, so all you need to cover is the shipping cost from you to ON3P.
May 14 2016 7:50PM
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BWalmer
Posts: 9141 - Karma: 12,883
cydwhitIP check on Aisle 5 please!


No need...its Hunter Tyrrell, one of their riders.

Just like with Revision, it's a great marketing plan. But, just like Revision, I don't know that it'll help. They do stand by their product, and that's great to see, and I know they make a good product...but their public vision is a bit tough to get aboard. The trash talking is hard to see and it's hard to get behind.

That being said, I hope HG succeeds, I know they work hard...hell I know that they've done demo tours out of their van sleeping in parking lots overnight. They're fully committed. But I'm not sure that this rail policy is worth the risk.
May 14 2016 8:35PM
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..=
Posts: 548 - Karma: 1,224
Hello? Could somebody please expand upon this "trash talking" that HG is doing? I haven't seen any indications of it anywhere, and I don't understand that claim whatsoever
May 15 2016 1:27PM
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-Dan
Posts: 7130 - Karma: 51,749
j.w.vHello? Could somebody please expand upon this "trash talking" that HG is doing? I haven't seen any indications of it anywhere, and I don't understand that claim whatsoever


Hahaha I was sorta wondering the same thing but decided to just let it go. Dunno why these threads became a comparison of brands rather than remaining a discussion on HGs warranty but NS happens.
May 15 2016 1:34PM
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