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Warranty when buying used gear
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Karma: 990
I'm looking into buying some trew-threwth bibs used, because I can't afford at retail price. However, I'm wondering if I'm voided of their rock solid customer treatment because I bought them used? I'm not asking about a refund; but say I rip out a seam or a zipper starts to go, will they still accept/repair upon my request even though I'm not the original owner?
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Warranties only apply to the original owner. However, I would bet that they would still fix or repair your gear for a nominal charge should something happen.
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Karma: 2,218
The second owner kinda gets screwed but it makes sense for the company
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Karma: 69
You could always email the company and ask. Even if they don't, they might still offer to fix things at a nominal cost.
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Depending on the company, and how you ask, they may not even ask if you're the original owner.
I've only been asked to see a POP once.
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I bought a pair of skis used off a rep once and broke them. I just went to a shop in town and was like, I bought these used off a rep and they broke. They were like well whatever its worth a shot to mail them in. Awhile later new skis showed up in the mail. Awesome.
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