Replying to Backcountry.com Christmas gaurantee was bullshit

Ordered my stuff by the deadline, guaranteed by Christmas Eve, which was a shipping upgrade that cost me more money. My order didnt show up, I sent them an email, they didnt respond, I filed a PayPal dispute, they didnt respond. Finally got a tracking number its coming UPS ground and not showing up until Tuesday. Backcountry.com is usually super legit what the fuck is going with these assholes?

Feel free to complain about any other businesses taking your money and not delivering what they said they were going to do.