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November, 2024

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Surface skis customer service ?

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Ncaron1018
Posts: 14 - Karma: 52
I ordered a pair of surface skis about a week ago and I still havnt received a tracing number and I have email surface and have received no reply. Has anyone else had this problem?
Aug 10 2015 11:11AM
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tdollo
Posts: 3794 - Karma: 18,734
chill dude its august. they probably dont have many people working at this time of year
Aug 10 2015 8:15PM
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.lencon
Posts: 6753 - Karma: 17,186
I've never got an email back from them. Ever. In any month.
Aug 10 2015 8:40PM
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.[sanhedrin].
Posts: 1653 - Karma: 937
Try mike@surfaceskis.com

Or try a Facebook/Instagram/Twitter message at them.
Aug 11 2015 6:57PM
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Ncaron1018
Posts: 14 - Karma: 52
.lenconI've never got an email back from them. Ever. In any month.


But did you still get your merchandise ? Or did you even order any?
Aug 12 2015 2:25PM
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Ncaron1018
Posts: 14 - Karma: 52
.lenconI've never got an email back from them. Ever. In any month.


But did you still get your merchandise ? Or did you even order any?
Aug 12 2015 2:25PM
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Ncaron1018
Posts: 14 - Karma: 52
Didn't mean to post that twice lol
Aug 12 2015 2:26PM
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.lencon
Posts: 6753 - Karma: 17,186
Ncaron1018But did you still get your merchandise ? Or did you even order any?


I bought my surfaces off evo and i just emailed surface after cause i had a few questions for them. Ive sent probably about 5 emails or so but never heard back from them.
Aug 12 2015 3:28PM
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Surfboard
Posts: 528 - Karma: 397
.[sanhedrin].Try mike@surfaceskis.com

Or try a Facebook/Instagram/Twitter message at them.


.lenconI bought my surfaces off evo and i just emailed surface after cause i had a few questions for them. Ive sent probably about 5 emails or so but never heard back from them.


mike@freeskibrands.com, Always works for me... none of the other ones ever did
Aug 13 2015 1:36AM
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Ncaron1018
Posts: 14 - Karma: 52
Surfboardmike@freeskibrands.com, Always works for me... none of the other ones ever did


So mike@freeskibrands.com works ?
Aug 19 2015 11:20AM
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Surfboard
Posts: 528 - Karma: 397
Yep
Aug 19 2015 11:30AM
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slimeball
Posts: 592 - Karma: 668
Send em a facebook message, it took them a few hours to reply back
Aug 21 2015 8:02PM
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SnipeMobile
Posts: 3 - Karma: 11
Same thing is happening to me. I ordered a pair of skis a week ago and haven't received a tracking number. I sent countless emails and everytime I call the customer service number, it goes to voicemail with no other information.
Dec 17 2016 11:12AM
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SnipeMobile
Posts: 3 - Karma: 11
Did you end up getting your skis?
Dec 17 2016 11:17AM
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