AnathemaAir Canada lost my skis once (not my regular luggage, just the oversize) and said "well come back and check tomorrow they might be here then".
Seriously, that was the response I got from customer service after waiting around for a couple hours seeing if they'd show. They said sometimes if there's a connection they miss a flight, but will always get to their destination even if it has to be on a later flight.
Yeah, but WHEN?!?! Can't you idiots track this kind of stuff? I'm just supposed to let someone dump my skis on the ground, sometime, and hope I'm around when they do?
Even after calling in for hours when I went home (couldn't stay all day and do that) I was always on hold and eventually told the same thing. Check in tomorrow, they should be there.
Totally unimpressed. Thank God I did go the next day and there were my skis just laying on the ground, but come on. This can't happen in today's day and age with electronic tracking and whatnot. Show up, hope your luggage does too, if not just come back the next day and pick it up off the ground. LOL
Thats unfortunate, a lot of people hate on Air Canada but I have never had a really bad experience with them, & have flown Air Canada 3-4 times a year for the last 15 years.
The one time that they lost my luggage (probably 7-8) years ago, it came in on the next flight & they had someone deliver it to my house. (This was in Ottawa, I assume that they have different levels of service at other airports)
Also to OP, please dont be one of those people that brings a huge amount of carry on stuff & takes up an entire overhead bin & the under seat space. This is getting worse now that some airlines are charging for all checked bags, & theres nothing worse than getting on the plane & having no room in a bin close to your seat because some family has packed everything for a week long vacation into carry ons.