Replying to Summer pass at whistler pulled for no reason?

So I'm in Whis until the 14th, hopefully was gonna ride the glacier everyday, but, this morning on the first chairlift up, we get stopped (group of 3) and the guy at the top asked for our passes. we had no idea what was going on. so he tells us that there was someone that saw us smoking on the lift and gave us a fire safety talk when we DIDNT SMOKE AT ALL. So now I can't ride. we spoke with guest services who said we would get a call. When this guy calls us, he was being rude about everything, won't listen at all to what we're saying and basically telling us were lying. He then proceeds to say "you guys are unique with your long hair" (I'm the only one in he group with long hair) and hung up. anyone else ever get passes pulled for no reason?