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Disappointed in my faction skis

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Film.
Posts: 2649 - Karma: 2,302

I've only had the Candide 1's half a season, and have been pretty damn careful looking out for rocks. I'm really bummed actually because these are pricey skis, and would've expected a more durable ski from a company getting so much hype. :(
Mar 29 2015 7:05PM
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supersquid
Posts: 1430 - Karma: 2,545
this dosent seem to be that hard of a fix if you dont ski park that much. it looks like it just broke where the edge ends if you take it to your local shop they can try to fix it also i saw an article on how to fix them ill go look for it and post the link
Mar 29 2015 7:08PM
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UilyJeff
Posts: 394 - Karma: 1,480
I don't think the problem is how to fix it. I think he's just upset that it happened to them in the first place.

Have you talked with @faction yet?
Mar 29 2015 7:26PM
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Film.
Posts: 2649 - Karma: 2,302
UilyJeffI don't think the problem is how to fix it. I think he's just upset that it happened to them in the first place.

Have you talked with @faction yet?


I haven't ill shoot them an email
Mar 29 2015 7:27PM
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supersquid
Posts: 1430 - Karma: 2,545
UilyJeffI don't think the problem is how to fix it. I think he's just upset that it happened to them in the first place.

Have you talked with @faction yet?


yeah i would be bummed to but if you hit a rock at going any speed theres no telling what will happen, he had to of it something cause snow dosent cause that, it all depends on the impact, angle, and speed that was present when the breaking occured. just showing all sides of the story but yeah it does suck i had a pair of filthy riches break on me after 20 days. my fault entirely but being nice to the company and showing respect will go a long way. dont go in there pissed guns blazing.
Mar 29 2015 7:31PM
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supersquid
Posts: 1430 - Karma: 2,545
https://www.newschoolers.com/news/read/How-Fix-Broken-Edge

also heres the link hope everything works out
Mar 29 2015 7:32PM
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UilyJeff
Posts: 394 - Karma: 1,480
Solid advice from Duckonquack.

Be respectful, be honest, don't try to bullshit them. You'd be surprised at what a reputable businesses do for respectful/responsible customers.

Seriously though, what did you hit?
Mar 29 2015 7:35PM
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Film.
Posts: 2649 - Karma: 2,302
Duckonquackyeah i would be bummed to but if you hit a rock at going any speed theres no telling what will happen, he had to of it something cause snow dosent cause that, it all depends on the impact, angle, and speed that was present when the breaking occured. just showing all sides of the story but yeah it does suck i had a pair of filthy riches break on me after 20 days. my fault entirely but being nice to the company and showing respect will go a long way. dont go in there pissed guns blazing.


Yea I tried to be as friendly as possible, and yea the snow has been rough and minimal in Colorado this year so rocks are everywhere.
Mar 29 2015 7:37PM
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supersquid
Posts: 1430 - Karma: 2,545
i guess all you can do is pray my friend. if there a solid company they will help you out in any way possible. if you send them in and theres little top sheet chipping and no other big scratches they might warranty them, maybe fix them for free, or give you a good discount. but best of luck to you
Mar 29 2015 7:52PM
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Pac2
Posts: 794 - Karma: 2,861
Duckonquackhttps://www.newschoolers.com/news/read/How-Fix-Broken-Edge

also heres the link hope everything works out


Yeah send them an email because they might fix it for you or sen you a new ski if not definetly look at the how to in the link this guy posted but your broken edge doesn't seem to difficult to fix so I wouldn't be to worried.
Mar 29 2015 8:07PM
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supersquid
Posts: 1430 - Karma: 2,545
if its just one ski who knows they might have an extra laying around as its the end of the season
Mar 29 2015 8:10PM
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Prof.Pretzel
Posts: 451 - Karma: 796
Dude not even bad you can fix that sucker right up
Mar 29 2015 8:30PM
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SteezyStokes
Posts: 154 - Karma: 246
Had the same thing happen to my factions this season, 4 big core shots and the edge cracking. I emailed them and I just got a new pair of skis yesterday. I'm stoked on their customer service.
Mar 30 2015 12:29AM
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Steamboiz
Posts: 343 - Karma: 2,525
I they use a 4000 sintered base on the candides, which means it will hold wax better, but it's less durable. Also, its extremely easy to repair, so fix er up kid.
Mar 30 2015 1:46AM
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eheath
Posts: 61601 - Karma: 123,029
Film.Yea I tried to be as friendly as possible, and yea the snow has been rough and minimal in Colorado this year so rocks are everywhere.


Wait you hit a rock and you're complaining about the ski? Dude, you hit a fucking rock any ski would get a core shot.
Mar 30 2015 2:10AM
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Static
Posts: 8553 - Karma: 4,089
UilyJeffBe respectful, be honest, don't try to bullshit


too late for that shit. First he is disrespectful by publicly criticizing Faction before they are even made aware of the situation. then he dances around what actually happened "lots of rocks out there" yea man and you fucking hit one, quit trying to bullshit us.
Mar 30 2015 4:21AM
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Faction
Posts: 336 - Karma: 15,897
Hey there,
Very sorry to hear about your edges breakage. Please send us a PM and we'll take you through our warranty process.
Have a good one!
Mar 30 2015 5:07AM
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Lemuel
Posts: 14486 - Karma: 10,635
So you got a core shot and are complaining about durability? You hit a rock dude... This should not be a warranty issue, but if Faction does something for you good for them.
Mar 30 2015 7:48AM
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Willard
Posts: 5117 - Karma: 429
FactionHey there,
Very sorry to hear about your edges breakage. Please send us a PM and we'll take you through our warranty process.
Have a good one!


Well then i have to take a look at this warranty policy...
Mar 30 2015 10:47AM
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SoVT
Posts: 118 - Karma: -13
Faction has awesome warranty process. Just be nice, and sometimes it helps to go to a shop that sells faction and have the shop guys call it in. If you were in vt i would totally tell you to stop in and we would see what we can do for you. But just remember the guys at faction ski too and they will call your bullshit if you aren't honest with them.
Mar 30 2015 4:27PM
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Casey
Posts: 7847 - Karma: 24,308
Its kind of a weird place for an edge to rip out. I had a ski that did that on the tail though so who knows shit happens I guess.
Mar 30 2015 4:35PM
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Film.
Posts: 2649 - Karma: 2,302
Statictoo late for that shit. First he is disrespectful by publicly criticizing Faction before they are even made aware of the situation. then he dances around what actually happened "lots of rocks out there" yea man and you fucking hit one, quit trying to bullshit us.


Reasons why people hate Newschoolers. ^^^^
Mar 30 2015 6:36PM
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eheath
Posts: 61601 - Karma: 123,029
Film.Reasons why people hate Newschoolers. ^^^^


Don't make silly threads and people won't make fun of you, simple as that.

I dunno where you thought it was okay to blame a ski company for your personal issue. You hit a rock dude, just deal with it.
Mar 30 2015 6:46PM
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Film.
Posts: 2649 - Karma: 2,302
pussyfooterDon't make silly threads and people won't make fun of you, simple as that.

I dunno where you thought it was okay to blame a ski company for your personal issue. You hit a rock dude, just deal with it.


I wanna know why it seems like everyone on this website has a stick up their ass 24/7, guess it's just the internet.
Mar 30 2015 6:54PM
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Yaraelpoof.png
Posts: 1556 - Karma: 6,418
Candide is disappointed in you
Mar 30 2015 9:36PM
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250r
Posts: 2276 - Karma: 1,013
all nice skis break, slightly biased opinion here but i think praxis skis are built really well and last a bit longer than other skis, but I've snapped a pair, cracked a bunch of edges in the tips like what you did although i still have somehow not taken an edge out underfoot on a praxis ski even on the pair i hit rails with. anyways you just gotta deal with it, warranty is nice if you can do it at time that you don't need the skis.
Mar 31 2015 3:35AM
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.Hugo.
Posts: 17360 - Karma: 28,484
Film.I wanna know why it seems like everyone on this website has a stick up their ass 24/7, guess it's just the internet.


I bet your mommy still makes airplane noises when she feeds you huh?
Mar 31 2015 8:59AM
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Caucasian_Asian
Posts: 2447 - Karma: 1,665
The referenced post has been removed.


No, you're the reason people hate NS.

Waaaah, I hit a rock and broke my skis, this company sux.
Mar 31 2015 9:47AM
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Krotchs_Brother
Posts: 1133 - Karma: 3,006
FactionHey there,
Very sorry to hear about your edges breakage. Please send us a PM and we'll take you through our warranty process.
Have a good one!


Don't enable this kind of shit. The kids a dumbass and deserves to have broken skis.
Mar 31 2015 2:29PM
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B.Quincy
Posts: 1074 - Karma: 963
Krotchs_BrotherDon't enable this kind of shit. The kids a dumbass and deserves to have broken skis.


I agree^ but they are just trying to keep the company's name on the up and up so respect.
Mar 31 2015 2:58PM
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