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June, 2025

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Boot/shop problems?

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boo10159
Posts: 270 - Karma: 137
Yesterday I was at my local shop dropping off my new skis to be mounted, and they had a pair of b and e full tilts on a pretty good sale (about half off). I was in a hurry, and they only had the right boot on the floor, so I tried that one on, decided to buy them, and had them mount my skis with them. Well they ended up using my old boots to mount my skis, and giving me two right boots of different sizes, and my new boots BARELY clip in. After getting home, I had to go back to switch to the right pair. (28.0) And after skiing them today, I noticed that the left is severely tighter than the right, so I took the liners out. And guess what! The left liner is 28.5 and the right is 28. I really don't know what to do, I'm not satisfied with the service, and I don't know if the boot thing is a shop error or a manufacturer error? Advice?
10 years ago
21 8
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shepux
Posts: 470 - Karma: 1,630
sucks to be you lol
10 years ago
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KneeDrop
Posts: 641 - Karma: 1,487
shop sounds like they suck.
take them back til you get what you paid for or get your money back.
also make sure your bindings are set up correctly for new boot. maybe have another shop do that
10 years ago
4 0
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losh
Posts: 1126 - Karma: 4,707
You could definitely get your money back because if you got injured and it had something to due with the fact that they set your shit up wrong, you could definitely sue them. They would no doubt give you your money back or fix the problem.
Just go in and tell them what's up.
10 years ago
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whycantifindit
Posts: 53 - Karma: 498
Did you buy them from fucking zumiez? Shops have no fucking clue what they're doing now.
10 years ago
0 1
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roach1324
Posts: 215 - Karma: 331
definitely just go back and tell them what happened and get them to readjust the binders
10 years ago
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spaceghostpurp
Posts: 249 - Karma: 835
what shop?
10 years ago
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Sparta
Posts: 228 - Karma: 336
Shepuxsucks to be you lol


seriously who the hell buys boots by trying only ONE of them on and without the aid of a boot fitter?

on the bright side, there is no real difference in the actual liners- they are only heat lasted to be slightly slightly narrower. no thickness differences between whole and half size. Once you get them properly heat molded, they will be identical and fit properly. The boot fitter there should have done this for you anyway.

plus, i doubt your feet are the same width left to right. This is also why you should have had a boot fitter look at you. There is a high chance the pressure you are feeling is due to differences in foot width/pronation between left and right.

take them back and ask to see their boot fitter and have it actually fitted to your foot with good footbeds.
10 years ago
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veng_m
Posts: 1267 - Karma: 2,720
gear talk... been seeing a lot of these threads in ski gabber lately
10 years ago
1 1
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shin-bang
Posts: 4106 - Karma: 7,039
Sounds like something my shop would do hahaha sorry op
10 years ago
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boo10159
Posts: 270 - Karma: 137
*Update* After trying to ski on them for two days, my right ankle bone has been irritated to the point where walking alone hurts, but I went and got them fitted. They are more comfortable, but I won't know if they work until my ankle heals up enough to go skiing.
10 years ago
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veng_m
Posts: 1267 - Karma: 2,720
the biggest problem my shop has is they don't sell saga
10 years ago
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PilleDaKid
Posts: 3193 - Karma: 2,629
my advice is take your time when purchasing boots next time. i would talk to that shop about getting that mount for free too since they fucked up and used your old boots. seems like there was a lot of miscommunication on both ends
10 years ago
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