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November, 2024

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Saga/Backcountry Warranty

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Balzberg
Posts: 538 - Karma: 470
I bought an Anomie jacket through Backcountry in November. The insides of both sleeves have ripped, one of the cuffs at the end of the sleeves, and the 2L material on the other sleeve. I first contacted Saga who told me I'd need to go through Backcountry for a warranty. Backcountry told me I'd need to go through Saga. NS, how would you reccomend getting this resolved? Thanks!
Feb 10 2015 1:35PM
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Degnan
Posts: 213 - Karma: 843
Email me

adegnan@backcountry.com
Feb 10 2015 2:01PM
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Balzberg
Posts: 538 - Karma: 470
DegnanEmail me

adegnan@backcountry.com


thanks!
Feb 10 2015 8:18PM
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TheClap.
Posts: 21671 - Karma: 4,158
Backcountry to my knowledge still has the life time warranty. Best customer service ever
Feb 10 2015 8:35PM
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marcel_ID
Posts: 91 - Karma: 47
if saga told you to go through backcountry I'd start buying stuff from companies that stand behind their products instead of expect backcountry to do that for them!

this is such a piece of crap customer service to tell you "go talk to backcountry"

OR, Patagonia, Flylow, Arcteryx would promptly fix or replace no question, no doubt!
Feb 10 2015 10:41PM
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Lucas
Posts: 4881 - Karma: 1,575
marcel_IDif saga told you to go through backcountry I'd start buying stuff from companies that stand behind their products instead of expect backcountry to do that for them!

this is such a piece of crap customer service to tell you "go talk to backcountry"

OR, Patagonia, Flylow, Arcteryx would promptly fix or replace no question, no doubt!


If you buy a product through an outside retailer you always go through that retailer for the warranty. It's a pretty standard process across almost every commercial industry known to man.
Feb 10 2015 11:02PM
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marcel_ID
Posts: 91 - Karma: 47
LucasIf you buy a product through an outside retailer you always go through that retailer for the warranty. It's a pretty standard process across almost every commercial industry known to man.


Not always, you can warranty a patagonia jacket through patagonia directly and they will never ask you when or where you got it, not need to go through a retailer!
Feb 11 2015 1:30AM
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Lucas
Posts: 4881 - Karma: 1,575
marcel_IDNot always, you can warranty a patagonia jacket through patagonia directly and they will never ask you when or where you got it, not need to go through a retailer!


It doesn't matter what other companies do because what saga is doing is standard procedure, they aren't a bad company for it.

Get your head out of your ass, this thread has nothing to do with patagonia but you bring it up I'm every damn post.
Feb 11 2015 1:50AM
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