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Broken Full Tilt Buckle

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macavity
Posts: 264 - Karma: 493
hey NS,

I've had a pair of full tilt B&Es since about early March of last year. in the past month, the top buckle on my right boot started to fail whenever I'd put any pressure on it. now it doesn't stay tight while skiing, which is incredibly frustrating to ski with as the boot feels too loose. I know the solution is to buy a new buckle, but do they have any sort of warranty or anything for these? I'm not trying to spend 30+ for a boot buckle that (in my opinion) shouldn't have failed in the first place if I don't have to.

I bought them in park city and live in reno, so unfortunately taking them back to the shop I bought them from is out of the question. I took them to a local shop here but they didn't have the buckle part for whatever reason.

should I email full tilt? should I go back to my shop (they are a full tilt dealer) and ask them explicitly to warranty it, like full tilt recommends on their site? or am I SOL on getting these warrantied?
Jan 31 2015 1:53PM
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Huckasorass
Posts: 1737 - Karma: 80
Would contact either of the 2 entities you asked if you should contact, that's both of whom I would contact, don't think anyone here would warranty them, no offense
Jan 31 2015 2:04PM
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macavity
Posts: 264 - Karma: 493
no offense taken. I'm ok with accepting that they probably won't be warrentied, but if I can save myself 40 bucks I'd like to try haha.
Jan 31 2015 2:29PM
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.nasty
Posts: 10581 - Karma: 11,150
they don't warranty buckles. I've tried for customers and no go.
Jan 31 2015 2:43PM
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