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Cancelled Orders..

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Krotchs_Brother
Posts: 1133 - Karma: 3,006
So I ordered an item from an online store and received an email 2 days later that my item is not available in that size and my order will be cancelled. This is the second time this has happened. I won't mention the first store that did this (they were super helpful and gave me a discount because of it), but the second one might get a call out depending on how they respond through email.

How is this even possible? I'm not a web developer but I imagine there must be some type of automated inventory system available.. Now I have to wait for my refund, and I won't receive it for a week most likely. Basically gave them my money to hold on to for a week.

The item is still shown as available on their store in that size..

TL;DR My order was cancelled twice because companies can't figure out their inventories.

/rant
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Jan 6 2015 4:48PM
9 0
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fresh_prince
Posts: 993 - Karma: 11,910
at least they told you, saga just sent me the wrong size because they oversold that item
Jan 6 2015 4:51PM
1 0
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fresh_prince
Posts: 993 - Karma: 11,910
shout out to kirk banes though, helpful guy that straitened every thing out
Jan 6 2015 4:52PM
0 0
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Krotchs_Brother
Posts: 1133 - Karma: 3,006
fresh_princeat least they told you, saga just sent me the wrong size because they oversold that item


That's awful... Happy you got it sorted it out though.
Jan 6 2015 4:54PM
3 0
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kshaughn
Posts: 509 - Karma: 4,548
I work for a massive e-commerce site ($1B+ in revenue) and this happens all the time. In our situation, we don't actually own any of our inventory and work through a massive chain of suppliers. Suppliers send us their inventory updates on feeds, which then get processed into our system. Situations like these can occur when suppliers are supplying inventory to multiple sites and don't send inventory updates enough. So for example if their computers can only handle sending inventory feeds once a day at night, there is a chance that at some point during the day the item becomes out of stock and the website you bought the product from won't know it at the time. It's a shitty and unfortunate situation, but it is the reality for some old suppliers that aren't up to date with inventory feed technology.
Jan 6 2015 4:56PM
2 0
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veng_m
Posts: 1267 - Karma: 2,720
happened to me twice in the past couple months or so, sucks
Jan 6 2015 4:59PM
0 0
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fresh_prince
Posts: 993 - Karma: 11,910
Grilled.SteezeThat's awful... Happy you got it sorted it out though.


thanks, they even sent an item more expensive the second time
Jan 6 2015 5:06PM
0 0
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Steezy_Peazy
Posts: 411 - Karma: 1,146
kshaughnI work for a massive e-commerce site ($1B+ in revenue) and this happens all the time. In our situation, we don't actually own any of our inventory and work through a massive chain of suppliers. Suppliers send us their inventory updates on feeds, which then get processed into our system. Situations like these can occur when suppliers are supplying inventory to multiple sites and don't send inventory updates enough. So for example if their computers can only handle sending inventory feeds once a day at night, there is a chance that at some point during the day the item becomes out of stock and the website you bought the product from won't know it at the time. It's a shitty and unfortunate situation, but it is the reality for some old suppliers that aren't up to date with inventory feed technology.


OHMYGERSH YOU WORK FOR SANTA










But actually do you work for a company with a smile on the box?
Jan 8 2015 11:01AM
2 0
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CBROOKS
Posts: 4979 - Karma: 10,708
Judging by how you wrote this and the fact that you're thinking about a callout, this is probably a relatively small web store within our industry. As a developer, there is no excuse on the tech side to not have inventory automated and constantly updating from both your retail store and online store. It's honestly incredible how easy this can be to setup with the solutions available today.

It's probably an issue of understaffing, accepting orders and then not packaging and shipping for a few days (in the meantime someone sells it on the retail floor or something similar, out from under you).

If they are willing to give you a decent future discount, I doubt it's worth the callout. They are probably trying hard to solve the problem as it stands, because it's loosing them money.
Jan 8 2015 11:13AM
0 0
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kshaughn
Posts: 509 - Karma: 4,548
CmurphyOHMYGERSH YOU WORK FOR SANTA










But actually do you work for a company with a smile on the box?


I'm guessing you mean Amazon, so in that case no. We got a pinwheel on ours.
Jan 8 2015 11:22AM
0 0
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MLJ
Posts: 1849 - Karma: 3,649
fresh_princeat least they told you, saga just sent me the wrong size because they oversold that item


Damn, when I ordered a Saga tee and they ran out after I ordered, I got a $50 voucher to spend in the store! Shoutout to Saga for having dope customer service, and replying to emails real quick
Jan 8 2015 11:59AM
0 0
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Krotchs_Brother
Posts: 1133 - Karma: 3,006
CBROOKSJudging by how you wrote this and the fact that you're thinking about a callout, this is probably a relatively small web store within our industry. As a developer, there is no excuse on the tech side to not have inventory automated and constantly updating from both your retail store and online store. It's honestly incredible how easy this can be to setup with the solutions available today.

It's probably an issue of understaffing, accepting orders and then not packaging and shipping for a few days (in the meantime someone sells it on the retail floor or something similar, out from under you).

If they are willing to give you a decent future discount, I doubt it's worth the callout. They are probably trying hard to solve the problem as it stands, because it's loosing them money.


Haven't gotten a reply from them yet. Honestly its not really worth my time to pursue it as I found a better deal on a similar jacket anyways. I think they have a 3rd party that handles their online store, which is why im hesitant to call them out as it's probably not their fault. Still super annoying when this kinda shit happens.
Jan 8 2015 12:58PM
0 0
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The.Doctor
Posts: 194 - Karma: 832
Saga sent me the wrong color anomie 3L except the right size. I wasn't even mad though. Glad I got the one I did funny enough. Still, dealt with them multiple times on stuff and they responded very professionally and super nice guys.
Jan 8 2015 1:28PM
0 0
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