Restless — An Alex Hall Portrait (Full Film) | Faction Skis

Member of the Month

KilaTsunami
October, 2024

Online

Welcome to the Newschoolers forums! You may read the forums as a guest, however you must be a registered member to post. Register to become a member today!

Best Customer Service

profile picture
frickindarn
Posts: 2545 - Karma: 11,372
Yesterday I got a call from where I'm currently getting my skis mounted. I had written down to mount them at -2 instead of the suggested -3.5. The gentleman had caulked me because he mounted them at the suggested point instead of what I wrote down. His boss was LIVID and made him let me know. Out of his minor mistake I'm getting a free remount, refund for my original mount and a free time up whenever I want in the season. I'm not even mad.

What's an example of the best customer service you've received lattermost?
Oct 2 2014 8:54AM
76 7
profile picture
270on420out
Posts: 7508 - Karma: 51,054
I broke the edge of my Dynastar 6th Senses. Clean cut. Completely gone. Called them up to see what I could do and they sent me a free pair of the 2013 (did this in 2011-12 season) and sent me some cash to get them mounted.

Now the worst customer service would have to be Kastle. I broke the edge 5 times in the 12-13 season. One of those times was just skiing moguls. Called them up and they said that they would repair them for 350$. And guess what? They broke again!!!! Used the dynastars for the rest of 12-13 and a lot more in the 13-14 season after my Batallas where stolen.
Oct 2 2014 9:31AM
5 0
profile picture
Toasty.
Posts: 6196 - Karma: 2,302
Same thing happened to me when I got my bindings mounted, another time I went to pick them up a week later when they were supposed to be done, and they hadn't even started yet, the head honcho came out and personally mounted them up for me a gave me a refund.

Also, Bloom Outerwear (On this site) has some of the nicest people running that company. Very quick to get back to you and make it a point to go out of there way for their customers
Oct 2 2014 11:01AM
7 0
profile picture
toastyteenagers
Posts: 1834 - Karma: 6,793
this one time at Jan's, the guy gave me a whole stack of stickers for free

and like 3 times on southwest I asked for extra peanuts and they handed me the whole bag of them ( 20+ individuals inside)
Oct 2 2014 11:09AM
1 1
profile picture
TurquoiseGrizzly
Posts: 1819 - Karma: 13,149
Everytime I go to Chik-Fil-A. Mmmmmm...
Oct 2 2014 11:33AM
6 2
profile picture
SFB
Posts: 8895 - Karma: 26,352
GrizzlyBurrEverytime I go to Chik-Fil-A. Mmmmmm...

this, they will do almost anything if you ask them.
Oct 2 2014 11:55AM
0 0
profile picture
PacificRimJob
Posts: 24725 - Karma: 29,944
A shop I worked at in college...

I was a tech there, and pulled this same exact mistake on a kid. The paperwork didn't list the mounting point in the right area, but it was still written in the comments section and in an effort to blast through my work and head home early, I fucked up and skimmed the section.

Next day, came in, kid was confused as to why the bindings looked so far back. I realized I mounted them wrong. I had to pull a pair off the wall and remount them for him, and gave him a free hot wax on the spot as he was willing to come back a few hours later for the pair. We kept the goofed up pair in the back, and sold it at cost+10% that next summer. Made two people very happy in the process.

This is a policy I've seen at many other ski shops as well. I feel like it really is the best policy for customer retainment in case of a serious mistake.
Oct 2 2014 12:34PM
4 0
profile picture
OregonDead
Posts: 6894 - Karma: 24,590
Good news about the good customer service. Was this on your YLEs? If so I'm curious to know why you decided to go in front of the suggested line. Also, what bindings did you decide on?
Oct 2 2014 1:21PM
0 0
profile picture
frickindarn
Posts: 2545 - Karma: 11,372
OregonDeadGood news about the good customer service. Was this on your YLEs? If so I'm curious to know why you decided to go in front of the suggested line. Also, what bindings did you decide on?


I didn't want to be as far back as it had suggested. I was doing tons of research and saw multiple times its more flowy at -2.5 instead of -3.5 and I went with the tyrolia attack 13!
Oct 2 2014 1:33PM
1 0
profile picture
TurquoiseGrizzly
Posts: 1819 - Karma: 13,149
wolfbackpackI didn't want to be as far back as it had suggested. I was doing tons of research and saw multiple times its more flowy at -2.5 instead of -3.5 and I went with the tyrolia attack 13!


Hell yeah for YLEs! I got mine true centered with the Rossi FKS 140s. Fucking love that setup.
Oct 2 2014 2:07PM
1 0
profile picture
PacificRimJob
Posts: 24725 - Karma: 29,944
wolfbackpacktyrolia attack 13!


I swear.. this is such a damned good binding.
Oct 2 2014 2:08PM
3 0
profile picture
theabortionator
Posts: 51653 - Karma: 162,358
I fucked up ordering a board bag from evo and it wasn't going to come in time for my flights. Freaked out and called them as soon as they opened in the morning trying to figure out if they could cancel it and I could reorder or whatever. They simply through it in 1 day for me that day and I got it the next day with a day to spare before my trip.

Was stoked to not waste the bag I paid 200+ for and put my boards in a box or something for travel.
Oct 2 2014 2:17PM
2 0
profile picture
OregonDead
Posts: 6894 - Karma: 24,590
wolfbackpackI didn't want to be as far back as it had suggested. I was doing tons of research and saw multiple times its more flowy at -2.5 instead of -3.5 and I went with the tyrolia attack 13!


Interesting. Thx. I still haven't bought bindings for my YLEs. Thinking I'll probably go at the suggested line. I've still got time to think about it though.
Oct 2 2014 2:17PM
1 0
profile picture
dispatchQ_main
Posts: 2619 - Karma: 629
this one time at best buy someone put a blu ray boxset (clearly not supposed to be there) in the 5$ bin. The guy at the cash saw me pick it up and switched the price to 5$. I got good fellas , the aviator , mean streets and the departed for on bray for 5$
Oct 2 2014 2:23PM
0 0
profile picture
frickindarn
Posts: 2545 - Karma: 11,372
GrizzlyBurrHell yeah for YLEs! I got mine true centered with the Rossi FKS 140s. Fucking love that setup.


DingoSeanI swear.. this is such a damned good binding.


Sounds like I have an amazing set up this season thanks guys!

Grizzly, how do you like it being center mounted?
Oct 2 2014 5:37PM
0 0
profile picture
RubberSoul
Posts: 11249 - Karma: 14,642
OREOPRAHNow the worst customer service would have to be Kastle. I broke the edge 5 times in the 12-13 season. One of those times was just skiing moguls. Called them up and they said that they would repair them for 350$. And guess what? They broke again!!!!


you paid them 350 to fix them?? god at that point i'd just buy a different pair of skis and tell them to fuck their own face. i imagine they were expensive in the first place tho, so is the sunken cost why you did it? and then they broke again.. how much did you pay for them in the first place? that's insane
Oct 2 2014 5:43PM
0 0
profile picture
Miomo
Posts: 4302 - Karma: 14,133
wolfbackpackI didn't want to be as far back as it had suggested. I was doing tons of research and saw multiple times its more flowy at -2.5 instead of -3.5 and I went with the tyrolia attack 13!


Do you have the '14s or '15s? I just got the '14s and recommended is at -2.5.
Oct 2 2014 7:38PM
0 0
profile picture
270on420out
Posts: 7508 - Karma: 51,054
RubberSoulhow much did you pay for them in the first place? that's insane


I paid 600 (original price was 750 but I knew a guy) and I wanted to give them a chance cause I thought they were sick skis. They pretty much did a full factory refurbishment, but they refused to send me a new set of planks for whatever reason. When I told them that they broke again, they said: "Well pro skiers go through multiple pairs a season, so this is nothing out of the ordinary." I was a complete gaper at the time and could barely slide a rail. They said they could offer me a new pair of the same skis for 500$. I declined and I don't think I will ever buy another pair of Kastles ever again.
Oct 2 2014 8:27PM
1 0
profile picture
El_Barto.
Posts: 11661 - Karma: 24,351
OREOPRAHI paid 600 (original price was 750 but I knew a guy) and I wanted to give them a chance cause I thought they were sick skis. They pretty much did a full factory refurbishment, but they refused to send me a new set of planks for whatever reason. When I told them that they broke again, they said: "Well pro skiers go through multiple pairs a season, so this is nothing out of the ordinary." I was a complete gaper at the time and could barely slide a rail. They said they could offer me a new pair of the same skis for 500$. I declined and I don't think I will ever buy another pair of Kastles ever again.


Thats horseshit. Id make a callout thread and publicy rip them a new one for all of NS to see.
Oct 2 2014 8:50PM
5 0
profile picture
270on420out
Posts: 7508 - Karma: 51,054
El_Barto.Thats horseshit. Id make a callout thread and publicy rip them a new one for all of NS to see.


A little late now. That was a couple years ago. All I did was blast them on Facebook, and sent them an email telling the I would never buy their products ever again.
Oct 2 2014 10:45PM
0 0
profile picture
spliff.Life
Posts: 7847 - Karma: 1,549
Same thing has happened to me OP, except they were like 'it's better', and I was like "No. You had written down to mount at a specific location and you failed to do so. I could sue you for the amount of my ski's, but Im not going to. Instead I want a free remount, money back, and some in store credit since this is the second time your shop has mounted my ski's the wrong way." The manager happily did so.
Oct 2 2014 10:58PM
1 0
profile picture
Wampire
Posts: 1217 - Karma: 4,684
GrizzlyBurrEverytime I go to Chik-Fil-A. Mmmmmm...


I went there tonight and boy was it the greatest ten minutes of my life.

First I sit down with my dinner about to dig in when an employee walks up to me with a sundae. I tell him that I didnt order one and he looks at me confused saying "Oh no sir! This is a complementary sundae from me to you!" Fucking awesome.

Then about five minutes later a very tall athletic black male walked in with a USA hoodie on. He must have been a pro basketball player because one of the workers got all excited and got a picture with him.

Needless to say I had a kick ass time at chick -fil-a tonight
Oct 2 2014 11:30PM
4 0
profile picture
SFB
Posts: 8895 - Karma: 26,352
WampireI went there tonight and boy was it the greatest ten minutes of my life.

First I sit down with my dinner about to dig in when an employee walks up to me with a sundae. I tell him that I didnt order one and he looks at me confused saying "Oh no sir! This is a complementary sundae from me to you!" Fucking awesome.

Then about five minutes later a very tall athletic black male walked in with a USA hoodie on. He must have been a pro basketball player because one of the workers got all excited and got a picture with him.

Needless to say I had a kick ass time at chick -fil-a tonight

i said it before, but chic fil a is the best thing to happen to america in the last 100years. i really like chick fil a
Oct 2 2014 11:31PM
1 0
profile picture
Wampire
Posts: 1217 - Karma: 4,684
SFBi said it before, but chic fil a is the best thing to happen to america in the last 100years. i really like chick fil a


truly impeccable service
Oct 2 2014 11:37PM
0 0
profile picture
SFB
Posts: 8895 - Karma: 26,352
Wampiretruly impeccable service

i got so much extra fucking sauce, i like to stockpile their chic fil a sauce.
Oct 2 2014 11:42PM
2 0
profile picture
cydwhit
Posts: 5070 - Karma: 43,013
Chic Fil A is always incredible. I usually end up feeling bad because someone in my family or myself always spills something and they are incredibly stoked to clean it up, man, I love that place.

Dakine just killed it on the warranty front. I bought a MTB bag from them back in high school (4 years ago) I used it HARD for four years, sewed some of my own straps on it, glued patches on it, the whole nine yards. Finally the main zipper lost a tooth so it would pop off the tracks like 1/3 of the time. I sent it in on a whim to see if they would do anything about it, boom, a week later and they give me $125 of store credit, I bought the bag new, four years ago, for $50. Now that's what I call customer service!


Also, QuickFlics has killer customer service. Why? Because it's me, and I write really nice emails to customers.
Oct 2 2014 11:45PM
1 0
profile picture
deleted5
Posts: 14507 - Karma: 13,507
I won a ruroc helmet in a constest, when they sent it to me it had a bunch of black sticky crap on it. took about a half hour to washed it off. I took some pictures and emailed it to them asking them what it was? They said it had something to do with the packaging being messed up so they sent me another helmet with goggles and polarized lenses that's about $700 worth of equipment for free.
Oct 2 2014 11:47PM
2 0
profile picture
deleted5
Posts: 14507 - Karma: 13,507
El_Barto.Thats horseshit. Id make a callout thread and publicy rip them a new one for all of NS to see.


I did this to full tilt after they sold me a faulty product and wouldn't replace it. I made a call out thread and it got deleted.
Oct 2 2014 11:52PM
3 0
profile picture
Wampire
Posts: 1217 - Karma: 4,684
zzzskizzzI did this to full tilt after they sold me a faulty product and wouldn't replace it. I made a call out thread and it got deleted.


Ya i heard that full tilt has terrible service
Oct 3 2014 12:04AM
3 0
profile picture
Weeezy
Posts: 385 - Karma: 342
A couple years back I had the logo on my Armada hoody fall off, then it frayed all over where the logo used to be. Emailed asking what could be done (as the hoody was like 2 weeks old) they sent me a brand new one, and paid for skipping
Dropped my otterbox case a few months back, and it just kinda cracked, they sent me a brand new one within a week
Oct 3 2014 12:18AM
0 0
profile picture
Goku
Posts: 8119 - Karma: 4,223
Line has hands down the worst service ever.
I delamed the tip of my 2012 SFB to the point where it was peeling about 4 inches back.
Took it to the Line dealer in the town I moved to over summer and they wouldn't warranty them because I didn't buy them there, I even had a receipt from the shop I did buy them at.
So I called Line and told them what was going on and they pretty much said "sorry, the dealer is the only one that can handle warranties, try to get it worked out with him"
Called the dealer back, he confirmed he won't do anything because "He'd be losing out on a sale"
So I called Line again, talked to the same customer service rep, Dan, I believe. He said there's nothing they could do if the dealer wouldn't take them in.
Oct 3 2014 12:20AM
4 0
profile picture
GayWolf420
Posts: 37394 - Karma: 120,196
one i can remember most recently was the night of my HS graduation. we went to this local mexican restuarant and cantina. restaurant side was packed and had a hour and a half wait, and the cantina/bar side was fucking empty. due to utahs wack-ass laws, technically i couldnt sit in the bar area cuz i was under 21. he pulled us aside and said "if anyone asks, you're 21 and are the DD for the night" and set us up with a nice table in the cantina. it was dope.
Oct 3 2014 3:05AM
1 0
profile picture
RubberSoul
Posts: 11249 - Karma: 14,642
OREOPRAHI paid 600 (original price was 750 but I knew a guy) and I wanted to give them a chance cause I thought they were sick skis. They pretty much did a full factory refurbishment, but they refused to send me a new set of planks for whatever reason. When I told them that they broke again, they said: "Well pro skiers go through multiple pairs a season, so this is nothing out of the ordinary." I was a complete gaper at the time and could barely slide a rail. They said they could offer me a new pair of the same skis for 500$. I declined and I don't think I will ever buy another pair of Kastles ever again.


FUCK THAT. haha the "well pro skiers..." part and offering to sell you another pair of skis for 500 as if that's some sort of favor is hilarious. yeah sure man, id love to keep sinking money into your stupid skis, 1400 (600+300+500) total for park skis, what a bargain...
Oct 3 2014 11:21AM
0 0
profile picture
theabortionator
Posts: 51653 - Karma: 162,358
OREOPRAHI broke the edge of my Dynastar 6th Senses. Clean cut. Completely gone. Called them up to see what I could do and they sent me a free pair of the 2013 (did this in 2011-12 season) and sent me some cash to get them mounted.

Now the worst customer service would have to be Kastle. I broke the edge 5 times in the 12-13 season. One of those times was just skiing moguls. Called them up and they said that they would repair them for 350$. And guess what? They broke again!!!! Used the dynastars for the rest of 12-13 and a lot more in the 13-14 season after my Batallas where stolen.


OREOPRAHI paid 600 (original price was 750 but I knew a guy) and I wanted to give them a chance cause I thought they were sick skis. They pretty much did a full factory refurbishment, but they refused to send me a new set of planks for whatever reason. When I told them that they broke again, they said: "Well pro skiers go through multiple pairs a season, so this is nothing out of the ordinary." I was a complete gaper at the time and could barely slide a rail. They said they could offer me a new pair of the same skis for 500$. I declined and I don't think I will ever buy another pair of Kastles ever again.


That's pretty fucked
Oct 4 2014 6:13AM
0 0
profile picture
JahLiam
Posts: 2321 - Karma: 7,828
nothing too major for me, but when I moved, I emailed saga to change my address because I pre ordered something, and they were really nice and professional about it, they just said basically "yeah we'll change it no problem" that's about all the experience I've had with customer service. still waiting on the package though
Oct 4 2014 7:38AM
0 0
profile picture
SpookyCat
Posts: 1232 - Karma: -2,617
JahLiamnothing too major for me, but when I moved, I emailed saga to change my address because I pre ordered something, and they were really nice and professional about it, they just said basically "yeah we'll change it no problem" that's about all the experience I've had with customer service. still waiting on the package though



Holy shit, you mean they took the extra 10 seconds to change your address on a pre-order!? Wow, that's some insanely good customer service!
Oct 4 2014 10:48AM
2 3
All times are Eastern (-5)