Member of the Month

KilaTsunami
October, 2024

Online

Welcome to the Newschoolers forums! You may read the forums as a guest, however you must be a registered member to post. Register to become a member today!

Good Customer Service

profile picture
.lencon
Posts: 6753 - Karma: 17,183
Basically I wanted to make this thread to give a big thanks to the brands with great customer service. I think that good customer service really makes a brand go far and do well and that's why I think companies like 4frnt, ON3P, J skis, and a more will really do well in the industry. They already are doing well but great customer service sure does help.

For me when there is good service it makes me want to buy their products. I can email 4frnt a question and they reply by the end of the day. But if a email line or surface a email, they take a while to respond if never.

So yeah big thanks to companies who care about the skiiers. I will definitely be picking up a pair of 4frnts and J skis this year, and their service was a big part of that.

Sorry for the ramble but the companies who actually care about the customers deserve a big thanks and a huge amount of respect!





P.S. Not saying that companies like Surface and Line don't like their customers, but they sure could try a little harder to show the love.
Jul 16 2014 12:03AM
12 9
profile picture
.lencon
Posts: 6753 - Karma: 17,183
Sorry for the ramble but those guys just really deserve a big thanks for the hard work they do.
Jul 16 2014 12:04AM
0 0
profile picture
.FRY.
Posts: 5620 - Karma: 22,861
line and surface probably get a shit ton more emails than j skis and 4frnt. so of course it's gonna take longer to respond to you.
Jul 16 2014 12:15AM
5 0
profile picture
270on420out
Posts: 7508 - Karma: 51,054
Surface skis took my mom out for an expensive seafood dinner and never called her again.
Jul 16 2014 12:17AM
0 4
profile picture
.lencon
Posts: 6753 - Karma: 17,183
.FRY.line and surface probably get a shit ton more emails than j skis and 4frnt. so of course it's gonna take longer to respond to you.


Okay I can see that from line but I've emailed surface a number of times and sent them letters...I have Surface skis and I love them but the customer service could definetly be better
Jul 16 2014 12:29AM
0 0
profile picture
toastyteenagers
Posts: 1834 - Karma: 6,793
I sent a panicked email about will wesson being sponsored by Scott- therefore he might not be in TC anymore.

They didnt respond :\
Jul 16 2014 12:38AM
0 4
profile picture
last_tango
Posts: 2635 - Karma: 2,665
So I have been a liftie for 4 years (going to move on to something different next year) and it involves a ton of customer service if you are not a piece of shit liftie. The problem with customer service in the eyes of a big company is that you are not bringing in any sort of money and in fact are costly to the company so they hire very few cs guys so they can have some customer service but they don't really want you there due to you costing so much(pay,workman's comp,insurance if you are really lucky,and a lawyer in case you sue them).

This is for big companies like k2 sports where they have a fuck ton of product(line,ride snowboards,k2 snowboards,full tilt,bca,tubbs snowshoes, morrow snowboards) and you need to know each product as a whole IE line afterbang, line stance hoodie sizing. Now if you are a cs guy you are not just supporting one company but, two, three, and maybe even more.
Jul 16 2014 1:59AM
0 0
profile picture
ZachAndCheese
Posts: 816 - Karma: 5,116
Saga actually has pretty good customer service. They always throw extra stuff in on orders (hats, face stuff, mitxten liners) and respond pretty quickly to any requests or concerns that I've had. Props to Saga!
Jul 17 2014 2:14PM
1 0
profile picture
.lencon
Posts: 6753 - Karma: 17,183
ZachAndCheeseSaga actually has pretty good customer service. They always throw extra stuff in on orders (hats, face stuff, mitxten liners) and respond pretty quickly to any requests or concerns that I've had. Props to Saga!


Yeah I've never had problems with saga. Didn't mention them above but they are solid.
Jul 17 2014 8:17PM
1 0
profile picture
Toaster-Tony
Posts: 3531 - Karma: 5,850
ZachAndCheeseSaga actually has pretty good customer service. They always throw extra stuff in on orders (hats, face stuff, mitxten liners) and respond pretty quickly to any requests or concerns that I've had. Props to Saga!


I can vouch. I accidentally pre-ordered the wrong jacket last year and sent them an email when I figured it out. Within an hour they responded back to me and corrected my mistake. Big ups to Saga, from everything I've heard, they've always been on ball when it comes to CS.
Jul 17 2014 8:30PM
1 0
profile picture
integralmgmt
Posts: 476 - Karma: 921
Virtika has done a lot to have pretty great customer service now. Their policies on returns and exchanges, as well as their warranty are pretty good. Definitely a big change from a few years ago. Also, every time I've emailed then their employees have been helpful and reply quickly.
Jul 17 2014 8:57PM
0 0
All times are Eastern (-5)