Replying to Where's my letter at?

About 5 months ago I sent a letter to line skis. I've ridden line skis since I started skiing park and even before. I've skied there skis for about 5 years and bought some of there clothing in the past. this past year my pair of
afterbangs broke and were pretty much unskiable. I sent a letter asking for some type of discount for my next pair of skis. I wasn't really expecting anything back from them but a letter saying that they were sorry and couldn't do it. It has been 5 months and i haven't recieved anything yet. I dunno if im being to much of a bitch about this but i think that it would be nice to at least send a letter back saying they were sorry that they couldnt do it and maybe some free stickers. I spent close to a thousand dollars in the past on there stuff and i think it would be nice for them to send a letter.