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Armada AR7's broke immediately... Advice?

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Ski_The_E
Posts: 1036 - Karma: 944
So my ar7's broke after literally two days of skiing. The tip split, and I did not crash into anything prior to them breaking. I emailed Armada pictures and info, and after they did not email back for a few days, my coach sent them an email aswell. It has now been over two weeks, and no response. What do I do?
Apr 1 2014 6:41PM
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MartianMan
Posts: 1101 - Karma: 2,099
If you bought them in the shop, go to that shop and show them what happened. The fastest way to get them warranted is through the dealer itself.
Apr 1 2014 6:49PM
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VD.
Posts: 4054 - Karma: 4,565
Very true, just think about how busy a ski company is going to be at this time of year right now. The season is still going on, meanwhile they've got to get everything lined up with athletes and dealers for the southern hemisphere season. On top of all that, they need to start think ahead for the 14/15 northern hemisphere season, that means handling dealers and suppliers.

So perhaps take it back to the shop you got them from and see what they can do for you, just out of courtesy though, you should probably mention that you have already contacted Armada and made a warranty claim.

Best of luck with your skis, hope it all works out.
Apr 1 2014 7:23PM
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Ski_The_E
Posts: 1036 - Karma: 944
I unfortunately bought them in a ski shop in Utah and am no longer there.
Apr 1 2014 9:03PM
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Blake.P
Posts: 9894 - Karma: 3,585
call/email them and send pictures of the damage. even if you arent in the area they will still be able to help you
Apr 1 2014 11:55PM
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tomPietrowski
Posts: 7160 - Karma: 17,589
But don't call armada directly. You deal with the shop and the shop deals with the manufacturer.
Apr 3 2014 3:22AM
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supersquid
Posts: 1430 - Karma: 2,547
thats weird bro they should definetely warranty those. armadas are generally built super well especially a popular ski like the ar7's sorry that happened to you and its a busy time of year for those guys so it might take a while
Apr 3 2014 7:52PM
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