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Hey guys, so I've got a question here. I bought the Receptor Bug adjustable a couple weeks ago when I was in CO, and I was told when I originally bought this helmet that they would replace the helmet if it took any major impacts while the warranty was still valid. That is exactly what the shop employee informed me of. Now I thought this was a pretty solid deal, I was unaware of that policy beforehand, I still wanted to purchase the helmet. Well, 2 weeks later(surprising as I've never damaged a helmet like this) I caught an edge, head whacked into a tree aaand bam, helmet caved in on the side. Now I'm back in my home state, and I just e-mailed POC asking them what the appropriate process was and they informed me that the warranty did not cover it if the helmet took a significant impact.
So, I'm not angry in the least, I'll buy a new helmet if I need to, but should I call the shop I bought it from and ask them about it and whether or not they'd replace it? I'll probably call them tomorrow regardless, but I'm just trying to get some straight info regarding the whole thing. If anybody could help me out here I'd much appreciate it, thanks.
