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POC Receptor Bug Adjustable Warranty - Confused

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Wompuscat
Posts: 818 - Karma: 380
Hey guys, so I've got a question here. I bought the Receptor Bug adjustable a couple weeks ago when I was in CO, and I was told when I originally bought this helmet that they would replace the helmet if it took any major impacts while the warranty was still valid. That is exactly what the shop employee informed me of. Now I thought this was a pretty solid deal, I was unaware of that policy beforehand, I still wanted to purchase the helmet. Well, 2 weeks later(surprising as I've never damaged a helmet like this) I caught an edge, head whacked into a tree aaand bam, helmet caved in on the side. Now I'm back in my home state, and I just e-mailed POC asking them what the appropriate process was and they informed me that the warranty did not cover it if the helmet took a significant impact.

So, I'm not angry in the least, I'll buy a new helmet if I need to, but should I call the shop I bought it from and ask them about it and whether or not they'd replace it? I'll probably call them tomorrow regardless, but I'm just trying to get some straight info regarding the whole thing. If anybody could help me out here I'd much appreciate it, thanks.
Jan 28 2014 6:58PM
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MontanaMuggin
Posts: 444 - Karma: 1,642
Go back to the shop and ask for a new one. Broke the adjustable part on my new helmet the 2nd day I had it and I went to the place where I bought it and they gave me a brand new one
Jan 28 2014 7:46PM
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Wompuscat
Posts: 818 - Karma: 380
Solid, thanks for letting me know your experience. The shop I got it from is 15 hours away, but I'll give em a call tomorrow and see if I can work anything out. If worst comes to worst, I'll just order a receptor bug standard off of Backcountry.

If I do end up having to buy a new one, does anybody know whether the standard receptor bug comes in matte black this year. I know when I was buying this helmet all I could find in the adjustable version was shiny black, and I'm definitely more of a fan of matte.
Jan 28 2014 8:34PM
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Dustin.
Posts: 13839 - Karma: 7,704
That doesn't sound like something that would be under warranty, but it wouldn't be the first time a shop employee told someone something that was complete BS. You have to remember that they don't necessarily know anything special about ski gear, they just work there.

My latest chuckle came in a shop that had no women's skis longer than 164. I asked if they had anything in 170 or so and the guy told me companies don't make them that big and I should consider men's skis for my wife. What was even better was that some of the skis I was looking at are offered in a 172 and they had them at the shop.
Jan 29 2014 1:59AM
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