This is a bit of a rant, so fair warning:
Seriously, they have some of the worst customer service, and business practices I have ever seen. This is mostly in relation to my Saga preorder, but they have dicked me around before. I am following my package on UPS tracker thing, and on friday it said it had arrived at the local distribution center a few minutes from my house at like 2 in the morning. I figured it would arrive that day, I see the UPS truck go by, so I check on its status again, oh look, still at the distribution center/customer service place. I head down there to see if I can just pick it up, and they are closed at 4 on a Friday. Ok I think, Ill just get it tomorrow. Saturday, I see the truck go by again, without stopping. What the fuck? No truck on Sunday, no surprise. Today comes around, the tracker says delivered to local post office, and my neighbor just got a delivery from them. What the fuck. 3 of there trucks went right by my house, how fucking hard is it to put two god damn packages on the fucking truck. So I go to the post office and ask to pick it up, sense the mail has already come today. What do I get? Oh I'm sorry we don't bother unloading the truck till tomorrow morning, try again than. Worst part is the Post Office doesn't bother delivering packages to my house because they refuse to go down my driveway, so I am going to end up getting it on Wed most likely. My fucking package has been less than 5 miles from my house sense Friday, yet both companies are too incompetent to fucking deliver it, or let me pick it up. God dammit.
/rant.