So as some may know, I went through the right of passage of getting my thumb stuck in my Look Pivot bindings last May. I was messing around with them the day I got them, and my thumb was in the wrong place at the wrong time. They weren't mounted to the skis and I didn't have any leverage to get them off and I was all alone at the time so I couldn't do it anyway. My Dad got home and he cut it off with a bolt cutters. It was the quickest option as my thumb was very purple and very swollen and trying to pry it off would potentially rip the top half of my thumb off. So we unfortunately had to destroy them. I was super bummed and I was really trying to find a way to repair them so they would be safe to use as I bought them used off of GearTrade.com and didn't think Rossi/Look would replace them.
Unbeknownst to me, my dad did what any concerned father would do and sent off an email to Rossignol explaining the potential danger to their customers. Rossignol replied and asked if I had purchased the bindings new or used. I told them I got them used from, Geartrade thinking that was where the emails would stop. To my surprise, they responded asking me to send the bindings to them to be replaced! They were willing to replace the heel for free and sent me a slightly used one with just a tiny little nick in the plastic of the heelpiece.
By no means am I saying that if you do the same thing you will have the same result, this is just an example of what great customer service looks like.
TLDR: I got my finger smashed in my Pivot heelpiece, had to destroy binding, dad emailed rossi, they have great customer service.
