Unbeknownst to me, my dad did what any concerned father would do and sent off an email to Rossignol explaining the potential danger to their customers. Rossignol replied and asked if I had purchased the bindings new or used. I told them I got them used from, Geartrade thinking that was where the emails would stop. To my surprise, they responded asking me to send the bindings to them to be replaced! They were willing to replace the heel for free and sent me a slightly used one with just a tiny little nick in the plastic of the heelpiece.
By no means am I saying that if you do the same thing you will have the same result, this is just an example of what great customer service looks like.
TLDR: I got my finger smashed in my Pivot heelpiece, had to destroy binding, dad emailed rossi, they have great customer service.
