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KilaTsunami
October, 2024

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Best way to contact Stept, They took my money!

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PitBowls
Posts: 249 - Karma: 391
So about two weeks ago I ordered the Mutiny video/shirt package as well as the poster from the stept website. I havent received it yet so about 5 days ago I emailed literally the only email on the Stept website explaining my problem, no response. Then yesterday I did the same thing, again emailing them with my discontent, still no response. Im sure its just a mistake or possibly they are not receivingmy emails entirely, however I was hoping NS would have some words of wisdom for me. Thanks and jah bless.
Sep 10 2013 7:10PM
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Jon_Taffer
Posts: 1374 - Karma: 5,383
i ordered the same thing like a week ago and nothing. i just hit them up on NS
Sep 10 2013 7:12PM
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Download-My-Apps
Posts: 5069 - Karma: 1,017
Its been 2 weeks, sending things by post can take a while.
Sep 10 2013 7:21PM
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p-fo
Posts: 9372 - Karma: 6,155
This. And you could try their Facebook. I did that when I didn't get a confirmation email and they responded within a day.
Sep 10 2013 7:26PM
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Jon_Taffer
Posts: 1374 - Karma: 5,383
what did they say?
Sep 10 2013 7:29PM
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~Gotama~
Posts: 821 - Karma: 3,160
they spent your money on weed
Sep 10 2013 7:29PM
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lukemeahan.
Posts: 1689 - Karma: 330
.
Sep 10 2013 7:33PM
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numberone111
Posts: 117 - Karma: 33
drive to their house in boulder. problem solved.
Sep 10 2013 7:55PM
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tomford
Posts: 32 - Karma: 67
stept is run by the riders/filmers. they probably have to film other stuff during the summer to subsidize their income, and arent always sitting around to ship out DVDs/packages.

they were somewhat quick about it when it first came out, because there were a lot being ordered...but now its mostly itunes so why would they sit around just to maybe ship out a couple of dvds

theyre probably traveling and will send out the ones that have built up when theyre back or something...relax... they wouldnt just take your money hah
Sep 10 2013 8:39PM
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PitBowls
Posts: 249 - Karma: 391
Thanks everyone, Kplus for sure!`
Sep 10 2013 9:03PM
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PsychedelicMoose
Posts: 792 - Karma: 3,568
they forgot you.
Sep 10 2013 9:05PM
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caderobinson
Posts: 1193 - Karma: 4,770
Email nick he writes back fast
Sep 10 2013 9:20PM
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acc
Posts: 4122 - Karma: 222
Don't worry you're not getting screwed, they'll make it worth your money.
Sep 10 2013 9:23PM
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Big.Ole.Diesel
Posts: 96 - Karma: 189
i had the same problem i ordered 2 shirts and a poster and they didnt mail it for like 3 weeks and i called them and they finally sent it they seem to forget about mailing their shit out but stept puts out dope media so i didnt give a fuck
Sep 10 2013 9:50PM
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