Replying to Has anyone else not received their copy of mutiny yet?

So basically I preordered mutiny from the stept website on the 14th of July, it is now 21 business days later and I still do not have my copy. In the email sent with the order confirmation, it says wait 17 business days before contacting the company for a missing package for international shipping (I live in Canada). However it has only been 8 business days since the release of the movie. Is anyone else in the same situation? Should I contact stept or not? If the package takes just as long to arrive when you preorder it, are there any advantages to preordering it as opposed to just waiting for the release?
Thanks in advance for the answers