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Dude I work for them in a retail store and have seen maybe 3 ski jackets returned over the last 3 years i've worked there (yes more than that have probably been returned that I haven't seen) but what I'm getting at is our stuff holds up well and if it doesn't then we will replace it for free. Also my brother patrolled for a few years and all of the guys he worked with loved patagonia stuff and got it because the stuff works well and they have a great ironclad guarentee