^A lot of what you said is true. We've said it before and we will continue saying it, these are not excuses, they are the actual facts about why things take a little longer.
There aren't really any other brands that sell the amount of inventory direct to customer AND warehouse and ship it all like we do. It may not be the best method as we continue to grow but right now it allows us to maintain a very close relationship with our fans and keep prices down. We hire on several new people for this time of the year alone that voluntarily work for just some free gear. If we moved to a separate warehousing and distribution service we would have to pay for the service and that would drive the cost of our products up across the board. When you have as small of a line as we do you need to be very mindful of the cost and quality of every individual item. If one product line fails it can just about ruin the entire year financially.
So yes it does suck that some people haven't received their packages yet but there are also a lot who have. It just seems that the one who haven't are always the most vocal about it online. Which is fine. We love the ability to talk directly to our fans and hear the questions, comments and concerns. The most important thing to remember is that we are definitely not sitting around playing grab ass over here. Every single person including our seasonal employees has been working 10+ hours a day since the inventory came in.
