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Cannot download adobe suite trial

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RockNRollNghtClb
Posts: 2013 - Karma: 2,509
I had the suite with the crack downloaded a while back but was having glitching issues in premiere so i deleted it all and I am trying to redownload the trial and it will not work. Every time i try to install it either it wont start, will say error 102, or just stop at 99%
I dont know what i need to do to make it work. Help please
Im on a 2010 MB
Dec 23 2012 8:23PM
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.qzyxya
Posts: 1479 - Karma: -26
Are you sure you completely uninstalled the old one? That could be messing it up.
Also check out this page, it says error 102 is an error extracting the installer.

http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
Dec 23 2012 8:56PM
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RockNRollNghtClb
Posts: 2013 - Karma: 2,509
i checked out the help adobe has to offer and i have sufficient disk space and i am pretty usre I uninstalled the programs properly,(would there be a way to find out if i didnt?) when I search for them in the finder nothing shows up. So I believe all of the old files have been deleted and the trash is empty, yet it still wont work.
Dec 23 2012 9:13PM
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123+ski
Posts: 2832 - Karma: 581
make sure you delete your application support files for adobe. This is where it will tell itself if it is a full copy or not, if it has been installed, etc. The adobe uninstaller does not delete these files. If you have an external with time machine, you can also restore these files from a date that they were working and everything will work (you will need to do the applications too since you deleted them)
Dec 23 2012 9:22PM
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RockNRollNghtClb
Posts: 2013 - Karma: 2,509
what are these files called? what should i search for?
Dec 23 2012 9:27PM
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123+ski
Posts: 2832 - Karma: 581
mac hd - library - application support - adobe (can't do arrows because of the way ns reads it)
the whole folder. The other files would be in your application folder, and either way you need to delete the ones on the first path, but if you have an external you can get them back without redoing the entire installation (assuming you had it backed up when it worked properly)
Dec 23 2012 9:35PM
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steezysteeze
Posts: 1739 - Karma: 1,012
For whatever reason not even the trial of speedgrade would work on my computer. Not that I would use it often but it would have been nice.
Dec 23 2012 10:29PM
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