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Surface Noise.

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*SURFACE
Posts: 1248 - Karma: 5,944
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The official thread for all things Surface. We will check it every day and do our best to answer your questions about the brand, the product, the team riders, new plans, trips and other curiosities. For better or worse.

Check back every Friday as we will choose one random contributor to this thread and send them a complimentary care package to their doorstep. Simple as that.

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Dec 12 2012 4:45PM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
Yo 45.- Quit whining. Stuff happens. No harm no foul. If it's over with and it was taken care of, get over it. That's no reason to not buy more surface. There are way too many people like you on this planet. I bet you're one of those people that call the police if some kids walk on your lawn.
You could get Skyler canned by posting cap like this. So what he made a mistake. When you're perfect then feel free to post this crap. Until then, shut up.
Feb 7 2013 11:48PM
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45.
Posts: 3164 - Karma: 170
"No harm no foul." Fuck off kid. It's time for you to grow up. This "mistake" nearly set me back several hundred dollars. When your skis = your job, you can't afford to not have them covered via warranty when they fall apart. People like you are whats wrong with this world, you don't understand the concept of the real world. When people who represent companies make mistakes, they need to be informed and learn from it. The world isn't full of "forgive and forget" bullshit you try to instill on the internet. When you start living by what you preach, then feel free to post up your crap. Until then, shut up. Get out of your parents house.

I simply wrote to Surface to make sure this problem doesn't happen again. Skyler won't get canned - if anything they'll bring this to his attention and he'll learn from it. More than likely, he'll never even hear about it.

My reasoning for more than likely not supporting the company, is that this is the third pair I've had to warranty - and this incident was the last straw.





Feb 8 2013 12:19AM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
I understand it fine. I have a job to help my dad you prick. The world needs more forgive and forget. I do practice what I peach, so to speak. That's why I say it. And yeah, I'm gonna move out at 16. Because I'm old enough to rent an apartment.
Feb 8 2013 12:33AM
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El_Barto.
Posts: 11661 - Karma: 24,362
^chill homies. 45 has every right to take his business elsewhere. I dont agree with why hes doing so because i think he overreacted but thats his business and no one elses.

Lets not let this pissing match get any bigger.

Im stoked on my new 2013 Green Lifes to arrive
Feb 8 2013 12:42AM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
Sweet dude! I'm grabbing a some Labs soon!
Feb 8 2013 12:51AM
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VD.
Posts: 4054 - Karma: 4,565
(I'm on mobile so I can't quote only - I'm gonna move out at 16) How old are you? ... I must say your independence at 14[?] is admirable but are you really going to be living at your own place when you're 16. There's a reason why you don't here of it often, because the kind of 16 year olds capable of living on their own and indeed parents who will let their children do so are few and far between. I know this is the case, as I am 16.
Feb 8 2013 12:54AM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
No I was being sarcastic bro. I'm 16 too.
Feb 8 2013 12:55AM
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El_Barto.
Posts: 11661 - Karma: 24,362
Nice. This is gonna be the third pair from the life series for me and i love everything about em. Fatty sidewalls and stiff throughout.

and hey, worst case scenario if something goes wrong we know they will warranty them ;)
Feb 8 2013 12:55AM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
Ha ha ha!! Truth
Feb 8 2013 1:05AM
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*SURFACE
Posts: 1248 - Karma: 5,944
Yessir 183cm
Feb 8 2013 11:16PM
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*SURFACE
Posts: 1248 - Karma: 5,944
Double Time
Feb 8 2013 11:18PM
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*SURFACE
Posts: 1248 - Karma: 5,944
Sorry you're upset but we have to disagree. We warranty a lot of shit other brands wouldn't. Straight up. Hit him up again and see if there's any other solution. We try to cover as many warranty issues as we can and do it quickly. Most brands have insane warranty policies and lag time. We deserve more credit than some groms on NS give us.
Feb 8 2013 11:23PM
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momentz
Posts: 875 - Karma: 285
So true. Honestly I love everything about surface. The skis, the company itself the employed and the message it sends to the skiing world. That skiing can be anything you imagine it to be.
Feb 8 2013 11:48PM
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*SURFACE
Posts: 1248 - Karma: 5,944
Yo brotha!

Just re-read this again.. I understand your frustration but also have to say... You are right when you say Skyler made a mistake. He confused two warranty issues without doubt. However, he caught his mistake before finalizing the deal all together.

You said it yourself, he "almost fucked you over" right?

Almost fucking someone over is a lot different than really fucking someone over, which in this case, he did not do...but yet you still come straight to NS and bash Surface publicly!?

I have to say, I just don't think thats acceptable or fair for that matter.

Not trying to start a pissing match.. but like you, just speaking my mind.

- Mike Schneider
Feb 8 2013 11:49PM
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No.Quarter
Posts: 5257 - Karma: 16,962
Will there be a One Time collab ski next year?
Feb 9 2013 12:22AM
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*SURFACE
Posts: 1248 - Karma: 5,944
No collabo next season on the One Time..
Feb 9 2013 12:29AM
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No.Quarter
Posts: 5257 - Karma: 16,962
Darn. I'm not really feeling the time series graphics seen at SIA no offense but they look kind of childish. However The lab 002 is pretty cool and the green life are so dope. I'm also really liking the life series graphics.

Do You think you will ever put sintered bases in your pow and higher end park skis?
Feb 9 2013 12:39AM
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derek.urben
Posts: 314 - Karma: 386
What can i do about a top sheet ripping off at my tail?
any warranties or refunds?
It was 5 hours of riding and i already have one tail piece coming off and a bunch of tearing everywhere else....
Feb 9 2013 11:12AM
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*SURFACE
Posts: 1248 - Karma: 5,944
Yes, in fact the Lab series has sintered bases for both the Lab 001 and the Lab 002.
Feb 9 2013 11:37AM
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El_Barto.
Posts: 11661 - Karma: 24,362
Post pics
Feb 9 2013 11:40AM
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*SURFACE
Posts: 1248 - Karma: 5,944
Either center or -1 back would be awesome. Both with work great for park and all over the mountain.
Feb 9 2013 11:42AM
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*SURFACE
Posts: 1248 - Karma: 5,944
Definitely check out the double times, quite bit stiffer and great for jumps of all sizes.
Feb 9 2013 11:45AM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
Surface FTW
Feb 9 2013 11:47AM
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*SURFACE
Posts: 1248 - Karma: 5,944
You contact warranty@surfaceskis.com or call 801-733-2355 Monday-Friday. Someone will line you up.
Feb 9 2013 11:52AM
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El_Barto.
Posts: 11661 - Karma: 24,362
^ derek.urban should also post pics of his skis in this thread. Just for good measure
Feb 9 2013 11:57AM
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jmasterp
Posts: 1976 - Karma: 233
I personally like the graphics, but if you're picking skis based off of the graphics, you aren't doing it right,
Feb 9 2013 11:59AM
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derek.urben
Posts: 314 - Karma: 386
This was one day of normal park/ all mountain ridingClick for larger imageClick for larger imageClick for larger image
Feb 9 2013 1:39PM
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derek.urben
Posts: 314 - Karma: 386
sorry didnt mean to post 3 pics!

I know they are still ok to ride but I dont want to be riding one day while I am teaching and they fail on me.
Feb 9 2013 1:41PM
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El_Barto.
Posts: 11661 - Karma: 24,362
How? There had to be some force directly on the the tip or tail. Did you ski straight into something?

Thats worse than i was expecting
Feb 9 2013 5:57PM
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derek.urben
Posts: 314 - Karma: 386
Nope I was just skating on flat ground into a lift line and my one ski caught the other on the tail Section...
Feb 9 2013 6:49PM
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fudgenuggets
Posts: 383 - Karma: -3,400
hey guys found a good deal on one lives and was wondering what size to get, im 5'11' and 140lbs, ill use these with guardians, dukes or some resort touring style binding. I'm on the EC is that makes a difference and hopefully will be doing some touring if thats a good idea with these skis. right now i have 178cm park skis if that makes a difference, its either 179cm or 189cm, thanks
Feb 9 2013 6:57PM
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fudgenuggets
Posts: 383 - Karma: -3,400
help me bros
Feb 9 2013 7:18PM
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jmasterp
Posts: 1976 - Karma: 233
If they are for straight pow/all mountain crud, I would go 189, and if you are buying them off the clymb, use my sig! I have one life's, and they ride short, one lifes have a more drastic rocker, so they might feel even shorter. So go 189.
Feb 9 2013 8:02PM
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fudgenuggets
Posts: 383 - Karma: -3,400
PM'ed
Feb 9 2013 8:19PM
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*SURFACE
Posts: 1248 - Karma: 5,944
189's for sure. They ski short.
Feb 9 2013 9:10PM
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derek.urben
Posts: 314 - Karma: 386
So surface can you tell me if I will get any refunds our warranty from this?
Feb 9 2013 9:17PM
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Jennings
Posts: 2190 - Karma: 90
Customer's always right... You should probably look into working on your PR too
Feb 9 2013 10:16PM
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TACO-DOG.exe
Posts: 11988 - Karma: 12,261
like 2 years ago i won a one of your facebook contests and i won. you guys said you would send me a shirt and i never got it :(
Feb 9 2013 10:18PM
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El_Barto.
Posts: 11661 - Karma: 24,362
the customer is most definitely not always right.

Feb 9 2013 10:27PM
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jjdsteeze
Posts: 2562 - Karma: 4,135
.
Feb 9 2013 10:45PM
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*SURFACE
Posts: 1248 - Karma: 5,944
I can't tell you. You will need to go through the proper warranty steps. But I do know we will take care of you.
Feb 9 2013 11:38PM
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45.
Posts: 3164 - Karma: 170
You dont think public bashing is acceptable or fair - I don't think the way my warranty case was handled was acceptable or fair.

Fact of the matter is - you can call it a "mistake" but its a little strange that after I reject his offer to spend more money on your brand, he all of a sudden comes back and decides to warranty my skis. He took down all my order information, so I really don't understand how he could have looked at the wrong skis and determined that they were no longer under warranty.

However, I will give him the benefit of the doubt - but that raises the question, How many pairs of Double Times are you guys having sent back for warranty that he got my pair confused when I had sent him photos of the damage prior to him ever checking?


I had nothing against Surface - you can find threads on NS where I am defending you to the end. But the lack of responsibility and acceptance of company mistakes has thoroughly ruined all faith I have in your company. I mean, I was solely responsible for helping you guys sell several pairs of skis to Iowa State University and pushing your brand in the midwest - I hid the issue of you guys sending us a few pair of Watch Lifes with the graphics printed on backwards, but I guess that just comes down to more Surface quality control inconsistencies.
Feb 10 2013 8:32AM
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*SURFACE
Posts: 1248 - Karma: 5,944
Thanks for the response and sharing your side of the story.
Feb 10 2013 9:07AM
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momentz
Posts: 875 - Karma: 285
Honestly stop complaining. Skis are meant to break over time. If you cared at all about in my opinion this fantastic ski brand, you would stop whining on the Internet and you would talk to the company directly. Plus just because you helped sell pairs doesn't mean you get new skis no matter what damage you put on them.
Feb 10 2013 10:56AM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
This. Shut up 45.
Feb 10 2013 11:41AM
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El_Barto.
Posts: 11661 - Karma: 24,362
Or at least dont post again until your vag stops bleeding
Feb 10 2013 12:13PM
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momentz
Posts: 875 - Karma: 285
Hey surface got any demos skis for sale left? i could deffinetly use a new pair or two!
Feb 10 2013 2:39PM
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45.
Posts: 3164 - Karma: 170
I agree they are meant to break over time - that's why I continued to by Surface. The keyword there - time. I had less than 30 days on mine before the peeled apart.

Selling pairs of skis wasn't meant to get my skis covered under warranty. It was to show how strongly I believed in this company and supported their product.

You all can say I'm over reacting and that my "vag" is bleeding - I'm just waiting for the time when your Surface skis break and shit doesn't go your way. Then we'll see who's really throwing a fit.
Feb 10 2013 5:14PM
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stickski
Posts: 1938 - Karma: 1,529
You're what's known as a chronic complainer consumer, it's important for business like Surface to identify this subset of the market so they don't waste their time and resources on people who will never be happy. Customer retention is important but some (like you) are honestly more costly to keep and deal with over the long term.
Feb 10 2013 5:48PM
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El_Barto.
Posts: 11661 - Karma: 24,362
Your skis broke and they were warrantied. What the fuck else do you want? Im sure you would like Mike to wipe your ass for you but that just aint gonna
happen. Stop being a cry baby.

You write like youve never made a mistake in your entire life. Lord knows i hope you make an innocent mistake and someone shows you no mercy and makes your life absolutely miserable because of it. Brat
Feb 10 2013 6:02PM
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