Does anyone have experience ordering Surface from their Freeski site? I ordered a pair of skis two weeks ago, and still haven't received them.
I'm not the type to bash a brand on an internet forum, but this thread seems like the best way to get in touch with them. I've e-mailed rob@freeskibrands.com, mike@freeskibrands.com, info@freeskibrands.com, and sent a message via the "contact us" section of their website. Maybe I'm being impatient, but two weeks seems like a long time to wait, and the radio silence on their end is a little strange.
I could have ordered the same skis for less money and free shipping via The House, and I'm positive they would have been here by now. I'm a big supporter of independant companies so I wanted to order directly from the source, but I'm regretting it now.
Anyone have any advice? Am I not e-mailing the right people? Anyone have a similar (or different) experience?