It looks like you are using an ad blocker. That's okay. Who doesn't? But without advertising revenue, we can't keep making this site awesome. Click the link below for instructions on disabling adblock.
As im sure many of you are aware, surface has been selling last year skis for dirt cheap here on newschoolers. Now i know in the ski industry lots of companies have super legit customer service, but i feel like i had to give surface a shoutout for how they helped me out. I bought some live lifes off of them, and was super stoked today to hear that they finally came in. However when i opened them i was dismayed to see they had sent me the wrong skis.. To newschoolers i went to send em a PM to see whats up. Literally 15 minutes i got a message back from mike saying sorry. He explained that surface only has two full time employees working in the office and that they had sent 200+ skis out that day and that they must have made an honest mistake. Fair enough, mistakes happen i can deal with that, its a bummer but life goes on. HOWEVER, mike straight up said, we will send you a new pair of skis ASAP tomorrow! I am honestly blown away, this goes above and beyond what i expected from them, and i figured i had to make a post to give them some love! Sure i wont have my skis for opening weekend in whistler, but hey who cares, its one weekend. I am fully happy with my decision to support Surface, and they have defiantly gained a customer when i look to purchase my next pair of skis
TL;DR
surface effed up my order, they fixed it, they are sending new skis no questions asked. customer service = A+
