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Rossignol Warrantee Policy

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KingTaco
Posts: 2510 - Karma: 2,829
May have been able to search bar this but didnt even know where to begin so here goes

I got the 2012 scratch for christmas last year and put about 30 days on them and they have completely deteriorated. I counted something like 14 edge cracks, the base is ripping out, 2 edge tear outs. It is literally unbelievable how fucked these are for how little theyve been skied.

To put this in perspective I have 07-08 t halls that I skied for the better part of 4 seasons or about 150 days + many urban missions. The skis are rockered as shit and beat to hell but only have about 4 edge cracks, and no other damage.

I have read things about how rossignol doesnt like to warrantee anything from "rail damage" or other impact but their website markets the ski as a "jib" ski. The quality is so far inferior to Armada I just cant believe I would have any issue getting them warranteed. I dont want to get them dismounted and pay to ship them back until I have an idea of how Rossignol is going to deal with this.


Does anyone have experience dealing with this sort of thing? Any help is greatly appreciated. Thanks a lot guys
Sep 17 2012 10:40PM
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roddy116
Posts: 10648 - Karma: 7,665
you got a faulty ski bud, you should talk to them about it.
Sep 17 2012 10:42PM
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YoungChristmas
Posts: 1068 - Karma: 2,126
They won't do anything. As soon as you're skis touch anything besides snow the warranty is canceled.
Sep 17 2012 10:42PM
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KingTaco
Posts: 2510 - Karma: 2,829
yeah thats exactly what ive heard but i dont understand how the ski is marketed for that exact thing, fall apart like nothing ive ever seen, and the company can claim its not their fault.
Sep 17 2012 10:46PM
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YoungChristmas
Posts: 1068 - Karma: 2,126
It sucks, but if people could warranty a park ski for rail damage then no one would have to buy new skis ever again.
Sep 17 2012 10:50PM
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50Kal
Posts: 2835 - Karma: 5,534
If you only had them for 30 days talk to rossi. If they give you BS, but from Backcountry.com next time. Full refunds, Lifetime of product.
Sep 17 2012 11:15PM
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KingTaco
Posts: 2510 - Karma: 2,829
yeah i just got such a good deal on these things i couldnt pass them up so i had to get them
Sep 17 2012 11:27PM
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Session
Posts: 5404 - Karma: 22,511
Nothing in the description of the scratch says anything about rails.
Sep 17 2012 11:31PM
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eheath
Posts: 61780 - Karma: 124,904
haha are you kidding me? they're park skis and you hit rails why should they give you anything?
Sep 17 2012 11:36PM
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KingTaco
Posts: 2510 - Karma: 2,829
^I swear they changed the description because at the end of the season i looked and it said something about being the ideal ski for "boxes jibs and more"

and eheath i really hope youre kidding because ive owned many skis in my life and never seen a pair self destruct as badly as these. for 500 dollars i should be able to get at least a season, not 15 days before they start falling apart and 30 by the time theyre unridable
Sep 17 2012 11:54PM
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chicken
Posts: 6843 - Karma: 2,121
show pics. and you didn't hit urban did you?
Sep 18 2012 12:00AM
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KingTaco
Posts: 2510 - Karma: 2,829
this is the only pic i have from the end of last year. i dont have the skis with me right now

but as you can see there is about an 8 inch section where the base is completely detached and peeling back, little tear out, and there are many more sections that would soon fall apart.

never once hit urban, we literally didnt get an inch of snow in burlington last year

Sep 18 2012 12:20AM
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chicken
Posts: 6843 - Karma: 2,121
dude that's not even that bad. just fix them and keep skiing on them.

it's true that those look more beat up than usual after 30 days, but shit like edges ripping out can happen at any time. I have dented in an edge of a brand new pair of skis.

I don't think they are gonna warranty that unless they are delaminating.
Sep 18 2012 12:28AM
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freeskibum82
Posts: 6355 - Karma: 5,057
+100000000000

also.. rossi keeps their skis cheap so people can afford them.. what did you expect for longevity?
Sep 18 2012 8:37AM
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onenerdykid
Posts: 6724 - Karma: 11,551
OP, are you in Burlington Vermont?

If so, take them into the Skirack. They are an authorized Rossi dealer and can assess the situation for you and let you know what to expect. Unfortunately, any opinions from NS members on here won't count for anything, you need to take them to a Rossi dealer and they will handle it from there.

Judging from the pics, you have lots of impact damage and once a company sees that your warranty is void. But, take them and ask them what your options are. Sometimes a full warranty is off the table, but a "crash replacement" might be an option for you.
Sep 18 2012 9:09AM
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GML
Posts: 224 - Karma: 192
someone i know at my resort broke his scratches too


 hence the name scratch
Sep 18 2012 11:00AM
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uosdwiSrjewoH
Posts: 4220 - Karma: 122
haha, i spell warranty like guarantee all the time on forms.
Sep 18 2012 11:09AM
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KingTaco
Posts: 2510 - Karma: 2,829
^cool plato, thanks for your valuable contribution
Sep 18 2012 4:14PM
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DHogg
Posts: 3462 - Karma: 239
Delams are a pretty different issue to edge cracks. It's pretty cut and dry when figuring out what caused the edge damage.

IIRC when line first started they warrantied edge damage, but quickly realized it was not financially feasible.
Sep 18 2012 7:18PM
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Spiri7o
Posts: 2163 - Karma: 1,100
Exactly
Sep 18 2012 7:49PM
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rozboon
Posts: 1642 - Karma: 868

Some companies are super legit, like if you have edge damage from rails and suddenly the ski delams they will warranty it because delam generally = manufacturing fault, even though you've damaged an unrelated part of the ski.

But you basically spent 30 days smacking your skis, made of wood and plastic, against metal bars, and you think it's Rossignols fault that they fell apart at the exact part you were slamming on?

Sep 18 2012 8:27PM
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washy
Posts: 5 - Karma: 10
if the de lamination is related to the impact damage from rails you are up shit creek sorry to say. people come into our shop all the time complaining how the ski "just fell apart" and demanding that they get their money back... but when theres a fat dent, a cracked edge, and the delam is right beside it its pretty obvious what happened. i would recommend buying skis with fatter edges next time just because theyre harder to crack and easier to fix, thats just my 2 cents
Sep 18 2012 10:09PM
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