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Honestly I have never had a customer who was after boots who really new anything. You get the kids coming in thinking they know everything but you just sit them down, ask them a few podetiry questions and then they usally shut up and let me do my job.
Its a very satisfying feeling showing some cocky customer that the small amount of knowledge they learnt online is nothing compared to what is actaully needed to be one of the top bootfitters.