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KilaTsunami
October, 2024

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Meaningful Customer Service (Saga)

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Contender
Posts: 3318 - Karma: 233
Might be mean nothing to some people but I decided to drop a quick note on the wonderful service I just received from Saga. 

I ordered a OG Logo hoodie and it just arrived today.  Unfortunately, the logo on the front and white logo on the back were already peeling off, straight out of the UPS box.  I sent an email today with my tale, mentioning the defect.  Got a reply a couple hours later saying that they would send me a replacement  while keeping the original one. 

Good to know some companies have great support, even over a 30$ hoodie.

Cheers.
Aug 24 2012 7:42PM
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bmaze91
Posts: 711 - Karma: 518
Saga is the cat's pajamas
Aug 24 2012 8:10PM
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Blake.P
Posts: 9894 - Karma: 3,585
Can I have the old one? I'll pay shipping...
Aug 24 2012 8:23PM
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Nacho+
Posts: 3748 - Karma: 7,791
I got a pair of pants last year, but they sent me the wrong ones. I told them about it, so they sent me the right pants, a sticker pack, and a beenie
Aug 25 2012 2:32PM
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Mr_Hyde
Posts: 337 - Karma: 121
Yes they are good, and it's nice to be acknowledged too. I sent them an E-Mail saying that I appreciated how they help me with my order.
Aug 25 2012 8:12PM
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jibjunkie
Posts: 3807 - Karma: 191
how nice is the hoody btw other than the printing? they are very cheap almost too cheap to be good you know?
Aug 25 2012 8:13PM
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Contender
Posts: 3318 - Karma: 233
its a pretty standard hoodie.  No special sewing patterns or anything like that, like their previous hoodies.  Good for street wear in my opinion, you get what you pay for.
Aug 25 2012 10:57PM
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