Replying to HP RANT!!!!!!!!!!

Ok so I have an Hp pavilion Dv7 that I got for Christmas. It's got all the fucking bells and whistles beats audio, i7, 8gb ram, 1tb memory. Anyways the external audio isn't working. I call Hp spend like an hour and a half on the phone trying to figure my shit out and still no solution. Did everything pretty much. Last thing to do is a full sys restore to factory settings. FUCK.! I have my laptop dialed in this makes me so angry!!! Anyways if it doesn't work I'm pretty much boned. I'm pretty sure my parents got it at costco and I know they have a 90 day return policy on electronics but I mean this is pretty fucked so I think I will go in and try to see what I can get anyways. If I can get all the money back, which probably wouldn't be the case most likely get store credit. Which laptop should I get? I don't want Hp or Mac. Don't want to pay for Mac.