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KilaTsunami
October, 2024

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FD exchanges

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L.G.P.
Posts: 906 - Karma: 187

has anyone ever done an exchange before cuz i shipped my coat back like 2 weeks ago and they havent fucking said anything yet, whats up with them?! +k for help

Jun 5 2012 3:40PM
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Pool.
Posts: 2820 - Karma: 662
maybe send an email or call them before making a thread?
Jun 5 2012 3:42PM
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L.G.P.
Posts: 906 - Karma: 187
ya i sent them like 6 emails and ive tried to contact them on ns and fb but no response and no phone #
Jun 5 2012 3:47PM
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Pool.
Posts: 2820 - Karma: 662
hmm, when i got an exchange they were really fast and responded quickly

For general customer service call:
1.six.zero.eight.658.1587
11am-6pm MST (mountain) time.

thats their phone hours and number, try and call and leave a message, usually they respond to those quicker
Jun 5 2012 3:51PM
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L.G.P.
Posts: 906 - Karma: 187
thanks man
Jun 5 2012 4:09PM
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hempcalifornia
Posts: 351 - Karma: 343
yea i did an exchange because the shit didnt fit me and i got it back in max 2 weeks from shipping it back to my doorstep and they always responded to my emails in 24 hours idk whats going on
Jun 5 2012 4:49PM
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TimRiley
Posts: 1873 - Karma: 1,327
same experience for me. did you make sure the item you wanted / size in exchange was still available on the website?
Jun 5 2012 4:57PM
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Virtika
Posts: 623 - Karma: 10,949
We process all returns/exchanges immediately. We also reply to all emails within 24 hours.

Please email us at info@fdwear.com with any issues. Thanks!
Jun 5 2012 11:26PM
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All times are Eastern (-5)