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Problems with Geartrade.com
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I was wondering if anyone has dealt with gear trade in regards to a return. I purchased a pair of ar7s which i got for $150. they said that they were used and are good condition. I asked the seller, backcountry, if the skis had any rail damage and they said, "there are no signs of rail abuse on these skis." When i got them i checked the edges and bases and there were 10 edge cracks and 1 almost pull out on one ski and 5 edge cracks on the other ski. I saw this and i immediately wanted my money back since they did not tell the truth of the skis condition. Right now i am trying to return these and they are slow to respond. they told me to email pics of the damage so that they can talk to the seller, backcountry, about the problem. I sent the pics but no response. the email troubled me:
Thanks for the email. I am very sorry to hear about the skis. As per our
normal procedure, I'd be happy to negotiate a partial refund, or a returns
authorization if you'd like to return them. Before we do that though,
would you mind just shooting me a photograph (low res is ok, as long as I
can see the damage) of the worst damage on the skis? We'll be passing
the images off to the seller so they can hopefully start listing things a
little more accurately.
Does anyone understand the partial refund?
I read their terms and conditions and it says that there is a 3 day window of which a return can be processed. Has anyone dealt with this situation or something similar?
Posts: 1651
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good luck. I almost bought these, now i'm glad i didn't. That really Sucks!
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Did you pay with a visa card? You may have more luck going though the credit card company. Visa is usually really helpful and they'll give you your money
Posts: 21664
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you'll be fine and you get your money back
Posts: 2447
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There have been other issues with Geartrade in the past with guys over on TGR.
The used gear that is sold on Geartrade mostly comes from BC.com's epic return policy. The problem with Geartrade is that they don't make the description of the item. The returner does. So if some punk kid decides to return the skis he thrashed on a bunch of rails, unless it's a warranty return, they go for sale on Geartrade.
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but if product doesnt match the product description it is easily replaced or a partial refund
Posts: 5150
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Karma: 691
Posts: 5150
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Karma: 691
So they got back to me saying to ship the skis back and they gave me the shipping label, so i wouldnt have to pay. They agree the damage was not according to the description so I will be getting a full refund. so when dealing with geartrade ask them to go up to the ski and take more detailed pics of edges and an employee description other than the description of the person that returned the skis in the first place
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I mean, yeah
you would have to be a dumbass to not as for complete pictures of said items before buying
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yeah i feel quite dumb. they hade good shots of the topsheet which was prestine but a closeup of the edges would have made up my mind a lot faster and without all this trouble. now i just have to find another pair
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Weird. Usually when I buy from geartrade the stuff is always in way better condition than thy say.
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