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January, 2025

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Saga's service

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UncleGerry
Posts: 1291 - Karma: 1,378
Anyone else ever have any issues with them? Not getting any emails back and I tweeted to them too. Shit sucks, all I want is my vest!
Jan 23 2012 7:09PM
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LAME.
Posts: 5795 - Karma: 2,446
No But seriously, ordered last Monday, payed extra for shipping, and you'd think almost 2 weeks later it would be here...
Jan 26 2012 2:22PM
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luc
Posts: 1000 - Karma: 607
i wonder what ur problem is, maybe it's not sagas fault that ur stuff is not there yet, my brother ordered some stuff with the 60% sale, they forgot the slim pants in his package. the delivery took 8 days to europe! and he mailed them and they already answered and will send him the pants + an extra t-shirt! so i really wonder what ur problem is! SAGA's service is awesome!
Jan 26 2012 2:27PM
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uosdwiSrjewoH
Posts: 4220 - Karma: 122
maybe saga gives me special treatment since i order so much shit from them, but my stuff shipped the day after i bought it and took 1 week to get to ottawa, no problems whatsoever, as per usual.
Jan 26 2012 3:37PM
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TNORTS
Posts: 2077 - Karma: 2,761
during the reverse sail i accidently didnt use the code. I emailed them about it and they refunded 50% of my purchase 2 days later. Then I got my purchase like, the day after that. no bad experiences here.
Jan 26 2012 4:33PM
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PattyC
Posts: 1047 - Karma: 35
Fucking bullshit still havnt gotten my stuff I live like 10 hours away no shipping confirmation or anything I ordered over a week ago
Jan 26 2012 8:06PM
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Enstrut
Posts: 1388 - Karma: 361
the product is quality, but the service does suck
Jan 26 2012 8:11PM
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lilwhiz165
Posts: 502 - Karma: 47
i live in nova scotia canada, i emailed them a couple times, they replied within the hour and last wednesday i rodered a full new suit, it arrived yesterday. so i think their service kicks ass
Jan 26 2012 8:44PM
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Spinoza
Posts: 12763 - Karma: 3,846
theyve been great to me.       nice, helpful, and generous
Jan 26 2012 8:45PM
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LeoSpaceman
Posts: 569 - Karma: 44
well you all sound like little 12 year old brats in this thread.
quit acting like kids and you'll get treated like it.
Jan 26 2012 8:48PM
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iskipark66
Posts: 14 - Karma: 64
Just ordered a OG pull over and i got the shipping info and the package got a label and everything, but it says it is waiting for ups to pick it up?! Its been 2 days since they made this label. I have ordered stuff from them before and they ship a day after i ordered. WTF
Feb 28 2013 9:59AM
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CKpolicy
Posts: 2587 - Karma: 2,463
Bought several items over the past few years, never been fucked by them. If you are really that anxious they have that live chat on their site, ive used that before, just gotta catch em while its up. Bottom line is youll get your shit eventually.
Feb 28 2013 10:21AM
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Shifties4Dayz
Posts: 1657 - Karma: 553
I've been ordering stuff from saga for the last 5 years, and I order stuff 2-3 times a year. I've never had any problem with any of my orders. Y'all just need to be patient.
Feb 28 2013 10:29AM
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Skarnold
Posts: 71 - Karma: 12
Ordered my stuff friday and is getting here today pretty stoked.
Feb 28 2013 11:03AM
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WPoch
Posts: 1762 - Karma: 3,879
I just got my hoodie today after ordering it on the 18th. I clicked priority shipping and paid the extra money to get it soon for my next ski trip. I don't even know why they have the Priority Shipping option if I am going to get it 8 days later.... I also emailed them 2 times regarding my shipping and they did not respond.

I understand that they have very little people taking emails and working there, but you need to accept peoples demands, and shipping + customer service are some of them.

Saga is my favorite company, but their service and shipping is not as good as I would like it to be. They would be flawless if they addressed these issues.
Feb 28 2013 11:20AM
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WPoch
Posts: 1762 - Karma: 3,879
whoops, *10
Feb 28 2013 11:22AM
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CKpolicy
Posts: 2587 - Karma: 2,463
Because grown men know how to take care of simple issues without making whine threads about it. Also, your irrelevant use of racial slurs implies immaturity.
Feb 28 2013 12:01PM
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Bateman
Posts: 8593 - Karma: 8,600
Hey, i made that.
Feb 28 2013 3:02PM
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LemmiwinksVT
Posts: 156 - Karma: -17
So Saga has a big sale and people order a bunch of stuff...Im missing the part where poor customer service and long shipping times are acceptable because of a sale Saga decided to do on their own. I obviously don't know the exact situation of peoples orders, but people calling them idiots for expecting normal shipping times and decent customer service are in fact the actual idiots. Seems like Saga bit off more than they could chew. Why would someone go back and buy more stuff from a company when they had a bad experience in the past and the only explanation is that a bunch of people ordered stuff at the same time and you have to be patient. That is a bad business decision by Saga. If you think differently then you're just a retarded consumer and know nothing about business. Customer service is a very important part of most any company, especially one that caters to a small, niche market. I understand that it is difficult for Saga to employ people for customer service however it seems that if it continues like this the number of employees could end up being 0.
Feb 28 2013 3:18PM
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