Replying to Question about Saga

Now im not saying I hate Saga, cause I fucking love them. But I bought some stuff during the Reverse Sale during the 60% off day and they said they would ship in 2 two days which they didn't. I can understand why since they had so many customers. When I received my package I got the wrong hoodie and they didn't give me a wallet I ordered, it was sold out. Instead I received key chains, lanyards, a beanie and stickers which isn't bad but it was kind of a surprise. Iv'e called them on the phone before for questions but never answered, emails are usually alright though. Anyways im not pissed off or anything but im just curious if any of you guys have had problems?