So I bought a gray lohi in the first drop this fall, and after wearing
it approximately 4 or 5 times I noticed that there was a rip in the
stitching in the hood panels. To me this doesn't seem like a normal wear
and tear kind of rip, especially considering the number of times I used
the sweater. I go to university, so the daily wear those 4-5 times was:
On the bus, sitting in lecture hall, on the bus, chilling at my house.
I emailed Jiberish the following on November 24th, 2011, 12 days after I got the Lohi in the mail:
Hello,
I purchased a Grey LOHI from the AbstractMall website
during the first winter drop this November, and got it in the mail on
the 12th of November. I was immediately impressed by it, it felt great,
felt quite quality, it was extremely comfortable. I was a huge fan of my
Lohi, in fact its still probably my favourite sweater. However, even
though I have tons of praise for this piece, I do in fact have a
complaint about it. I've worn it a total of 4-5 times, maybe, I was
terrified to stain it with anything so it didn't leave my closet very
much. During this time I've worn it around the house, under a coat, not
any particularly wearing situations. After using it for what I would
deem a "break-in" period of time for a sweater, it now has a hole in the
hood along the seam where the right panel and center panel connect. To
be honest this is pretty disappointing, not only is one of my favorite
sweaters now ripped immediately before winter, but also my opinion of
"The result is a company that produces clothing where the quality of the garment is matched by the integrity of the brand." taken from the about page of your website that I had believed to be quite true, is called into question.
I've watched the video's you've released
about
your trips to the manufactures in China and was honestly impressed. You
seemed to have your production on lock, and from everything I've been
told, I assumed to receive a sweater that I'd be able to wear for a
while to come. Sadly this isn't the case, but such is life. To be honest
I was looking into getting either a chopping wood or murica from drop
2, but after having the stitching on my LOHI fall apart so easily, I'm
hesitant to test the waters any further. I've got a pair of grey and
brown chino's, and both have great construction which is why I was so
confused with the rip my sweater has. Maybe I just got unlucky, but the
quality which I expected from this garment has certainly not been met.
Sincerely,
Alex Little
To which they responded:
Thank you for bringing this issue to our attention. I'm happy you like
the sweatshirt, and I am sorry about the defect. That obviously should
not be happening. It sounds like our warranty policy has been voided due
to the amount of use. But here's what I can do. If you want to take the
hoodie to a tailor and get it fixed, you can send us a copy of the bill
and I can give you store credit in our Jiberish.com store towards your
next purchase for that amount. You would have to first create an account
on
jiberish.com, but that is free and doesn't require a purchase. Let me know how this sounds to you.
Thanks,
-Tony
TL/DR:got lohi, 12 days later its stitching is ripped not through harsh use, email jiberish and they say they'll reimburse me for the repair with store credit.
NOW, my question is, what do you think?
Would you be impressed with the customer service shown by Jiberish, or do you think they fall short?
My biggest qualm about this whole thing is that they offered to give me the refund in store credit. As I said in the email, I'm pretty hesitant to buy more Jiberish as the stitching quality is terrible (from my personal experience with the hoodies), which makes giving me a refund through the store a way of never having to actually DO ANYTHING.
I spend the money getting it fixed, I likely don't buy any more Jiberish online, they win I lose.
What would NS do in my situation? Go away and deal with it (not opposed to the idea) or actually try to see if they'll do something for me that doesn't involve me wasting money after I already spent $110 getting the damn hoodie to Ontario
